[Resolved]  Religare — Not providing requisite service

dear sir,
My membership number is[protected] by the name of Rajesh Sharma. i had applied for 3 hliday destinations, alongwith a draft of rs. 750. fThe first courier was sent on 31.8.2010. but due to the wrong address provided in your brochure, the courier company returned the same. again the same was sent on 7.9.2010. the same was recived in your office on 9.9.2010. however, no call was received from your office. n calling the number provided in the brochure,[protected], the dealing persons inform that they cannot provide any help and to contact the booking number[protected]. I have been regularly calling this number several times a day, for past seven days. most of the times the phone is busy or gets a recorded massage that all line are busy. Even when we get through the executives are not able to give any reply regarding the status of our booking. Till date no phone call has been recived from your executives. this is highly unprofessional attitude on the part of the company. Please take up the matter and provide me the relevant details. failing proper response with a fixed time period of two days , I will be forced to escalate the matter with the Higher level officers of the Company or resort to legal remedial action. Further, another notable fraudulent practice resorted by the company reprsentatives at the time of sale of package was that the package could be availed at any time, with no exceptions. now, i am being told that the package can not be availed during period 20th december to 7th january, as it is peak period.

yours sicerely.

Rajesh Sharma,
Directorate of Revenue intelligence,
epartment of Revenue,
Ministry of Finance,
Government of India.
R/o 4/530, Vijayant Khand,
Gomtinagar,
Lucknow
e-mail; [protected]@gmail.com

Please refer to my complaint posted on your website on 17.9.2010, regarding not providing requisirte services by Relgare. Hoowever subsequent to my complaint, Mr. Rahul from Religare got in touch with me and took personal interest and followed up on my complaint. He took personal interest and got my booking dne at the desired place of vacation. I would personally like to thank, consumercomplaints .com, Mr. Rahul of Religare and Mr. Nishant of customer care, religare.I would like Religare to have more of staff with qualities like Mr. Rahul, who can tackle the problems of Customers with personal interest.
I would be sending the feedback of the facilities available after visting the resort,

very poor show
ref id : Rel- 3959565 very poor response

we have given so many complaints at [protected]@religareonline.com but everytime response is our relationship team will contact u soon but till now no body have contacted and problem has not been resolved

my account was in racelite and told me that it has been converted to odin but now i am not able to login in both and that's why i am not able to trade online. no body is taking initiative to resolve my problem. there is no tollfree no for cust care and till now i have wasted so many balane on cust care and still my problem has not been resolved. i don't know how customer will take intrest in religare.

i have given all these complain but every times i got the same response that my team will meat u soon but no body have meat me till now...its a very poor response from religare
rel-3759925
3775121
3782285
3787501
3082665
3810332