Road Safety Club Pvt Ltd-A Company Managed By Shriram Group Of Companies — Non-payment of 'Safe Driving Bonus' -breach of contract - T&C proposed by the company in their prospectus.

Address: Chennai, Tamil Nadu

Subject - Non Receipt of 'Safe Driving Bonus'

The undersigned became a member of the road Safety Club Pvt Ltd controlled by Sriram group of Companies in 2001 after paying Rs 25,000/- as a fee for a period of eight years. As per the clause of the contract for membership, club would provide comprehensive insurance for the car owned by the member for eight yrs provided no claim had been raised for any accident during the contract period. Otherwise one yr insurance would be deducted per insurance claim. Beside this, a member would be eligible for refund of total fee for membership paid on expiry of eight year period as a 'safe driving bonus', provided there was no accident for which insurance claim had been lodged.
During the last eight year period, the undersigned regularly received car insurance policy from the club as there was no accident for which claim was made. As per T&C for Road Safety Club Programme, claim for refund of total fee(RS25,000/-) was lodged with the company against 'safe driving bonus' after completion of 8-yr safe driving programme on 12th, Dec 2009. As advised, duly discharged Membership Certificate in original was sent to their Chennai office by Speed Post on 17th Jan,2010 and acknowledgement of the same was obtained. Thereafter as per their further request (not part of original T&C) letters were sent to all insurance companies to check if there was any claim during the period of 8 years, No insurance company mentioned any claim was lodged, a fact was corroborated by issuance of insurance policy by the club for all consecutive 8 yr period. There after numerous telephonic or SMS requests have been made on regular basis. And each time response was always sounded encouraging with positive words stating that refund would be sent in a day or two. This way, six months have already past without any sign of any actual refund cheque.
It is very unfortunate that our present system can not ensure 'ethic of corporate goverance' in meeting contractual obligation made at the beginning of a programme by the companies to their clients. On other side a company can not progress for long if it fails to enjoy trust of its customers.

Dr D Bandyopadhyay,
Membership Certificate No: 500372,
Period of membership: 13.12.2001 to 12.12.2009.
Mumbai