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Satvikshop.com — not refunding money

i order with order id=[protected] from satvikshop.com,"organic india ghee",after so many days,they yet not deliver the item,when i contact them for refunding the amount.they did not give any response.after so many emails,calls no response. i can not belive company like this initiate by times group did such misbehave with the customer.
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    Satvikshop.com Phone
    +91 90 2466 6666
    +91 90 2488 8888
    Satvikshop.com Address
    Top Floor, 10, Darya Ganj, New Delhi, Delhi, India - 110002
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