[Resolved]  Seagate — HDD Warranty replacement

Address: Karnataka

My Seagate HDD was not being recognized by the Windows OS. The HDD was well within warranty period. I gave it to Accel Frontline Service Bangalore (No.2 & 3, New Raj Building, Above Andhra Bank, N R Road, Bangalore - 560002) for warranty replacement. They gave me the HDD a week later stating that it was fixed/repaired. When I came back and set-up the HDD, the same issue occurred. This is the amount of professionalism demonstrated. I have never seen such horrible customer service. This is totally ridiculous and I cannot waste more time to go to Accel and shout at those who do not know whether a HDD is working before giving it back to the customer.


I received a response from Seagate:
==============================================
[protected] Original Message[protected]
From:[protected]@gmail.com]
Sent: 11/18/2010 2:00 PM
To: sfdc.[protected]@seagate.com
Subject: Re: Seagate [ ref:00D0hhzl.5003Bl4oN:ref ]

What you are saying makes no sense to me. First you said I did not buy it from an Authorised Distributor. Now the issue is because I bought it in INdia. If you cannot support your crappy products in India, why do you even sell here?

The retailer told me to approach Accel India. I believe Seagate has Accel to service its HDD"s in India.




On Thu, Nov 18, 2010 at 11:53 AM, Ze Min Goh <sfdc.[protected]@seagate.com> wrote:
Hi Pradeep,

Thank you for contacting Seagate Technical Support.

Since you had purchased the hard drive in India, kindly approach the retailer for assistance. We apologize that we will not be able to replace the hard drive in India.

We seek your understanding.

[protected] Original Message[protected]
From:[protected]@gmail.com]
Sent: 11/18/2010 12:44 PM
To: sfdc.[protected]@seagate.com
Subject: Re: Seagate [ ref:00D0hhzl.5003Bl4oN:ref ]

Your response is as ridiculous as Seagate support. I bought this HDD in
Bangalore, INDIA. You can conveniently say that it does not belong to your
India distributors and escape from replacing it. Awesome job!!!

If it did not belong to your Authorized distributors, then why the hell did
Accel India keep it for a week and return it to me saying it was fixed. Do
you have a credible valid answer for this, instead of just giving stupid
reasons like Authorized Distributor .



On Thu, Nov 18, 2010 at 9:59 AM, [protected]@gmail.com>wrote:

> Your response is as ridiculous as Seagate support. I bought this HDD in
> Bangalore, INDIA. You can conveniently say that it does not belong to your
> India distributors and escape from replacing it. Awesome job!!!
>
> Pradeep
>
>
> On Thu, Nov 18, 2010 at 9:13 AM, Ze Min Goh <sfdc.[protected]@seagate.com>wrote:
>
>> Hi Pradeep,
>>
>> Thank you for contacting Seagate Technical Support.
>>
>> The hard drive was not replaced as your drive as it does not belong to any
>> of our India Authorize Distributors.
>> Please return to the point of purchase to seek their assistant.
>>
>> Thank you.
>>
>> Seagate India website link -
>> http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=india-warranty&v...⇄
>>
>> Seagate VMI void list link -
>> http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=void-warranty&vg...⇄
>>
>> ACCEL Website link - http://myservice.accelwms.in/Menus.aspx
>>
>> Ze Min G.
>> Technical Support Specialist
>> Global SeaCare Solutions
>> Customer Service Operations (CSO)
>> Seagate IHQ
>> ref:00D0hhzl.5003Bl4oN:ref
>>
>
>

Ze Min G.
Technical Support Specialist
Global SeaCare Solutions
Customer Service Operations (CSO)
Seagate IHQ