Comments
Mr. Gupta,
You being a partner of the company, you need to discuss with the principal and get things sorted out. If a software product is sold to a re-seller, nobody takes back the product pack.
As a partner, you were aware of the risk, wanted or enjoyed the upside in the business and enjoyed the company's brand to make money. When the stocks are stuck, you cannot complaint about your business risk as a consumer issue.
When it comes to service, every software version has a definite support period. Most organizations upgrade their products to a new version regularly and maintain the support for an older version only for a limited period. Such policy is adopted by right from large organizations like Microsoft, Oracle, etc to very small organizations. For example, you cannot get the support for a Windows 2000 or Microsoft XP today.
Software makers always reserve the right to upgrade a software without any prior intimation to anybody and they reserve the right to drop support for any product without prior intimation. However, if they have committed a long term support (or for a definite period) in the software pack in writing, they will definitely abide by it.
From what you have written, it appears that you are trying to transfer your business risk to your principal. Possibly, you are also ignorant of the contract terms and trying to paint the issue as a consumer case.
From your own statement, I could see that they are servicing large clients. That means, they might have clearly committed a minimum period of support (though as a payable service) for their current software version without which they can't be satisfying large clients.
You being a partner of the company, you need to discuss with the principal and get things sorted out. If a software product is sold to a re-seller, nobody takes back the product pack.
As a partner, you were aware of the risk, wanted or enjoyed the upside in the business and enjoyed the company's brand to make money. When the stocks are stuck, you cannot complaint about your business risk as a consumer issue.
When it comes to service, every software version has a definite support period. Most organizations upgrade their products to a new version regularly and maintain the support for an older version only for a limited period. Such policy is adopted by right from large organizations like Microsoft, Oracle, etc to very small organizations. For example, you cannot get the support for a Windows 2000 or Microsoft XP today.
Software makers always reserve the right to upgrade a software without any prior intimation to anybody and they reserve the right to drop support for any product without prior intimation. However, if they have committed a long term support (or for a definite period) in the software pack in writing, they will definitely abide by it.
From what you have written, it appears that you are trying to transfer your business risk to your principal. Possibly, you are also ignorant of the contract terms and trying to paint the issue as a consumer case.
From your own statement, I could see that they are servicing large clients. That means, they might have clearly committed a minimum period of support (though as a payable service) for their current software version without which they can't be satisfying large clients.
sifymail.com — Cheating
I placed an order for a Citizen CH-437C Blood Pressure Monitor costing Rs. 1449/- including shipping charges from sifymall, powered by indiaplaza.com on 31 October 2010. The item was promised to be shipped within 7 days. The very next day of my placing the order, status changed to 'READY TO SHIP'. The item was to be shipped by 07 November. This date was then changed to 21 November. When I inquired on 25 November, I was told that it would take more time since the item was out of stock. I do not knowhow a 'READY TO SHIP' item became out of stock! I requested them to cancel the item and refund the money. Even though they cancelled the order promptly, I was given with the refund only on 06.12.2010.SIFYMALL and INDIAPLAZA have cheated me by keeping my money with them for about 35 days without paying any interest.
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sifymail.com — Order not delivered even after periodic enquiries for 2-3 months! No proper response!
The order placed at sifymall.com with order no s[protected]m dtd 17-mar-08 is not yet delivered or refunded. Today it is 04 June 08!The customer care is very poor and misguiding. The automated support system works fine with automated replies and also i always get a personal email from an customer representative telling that the email is being redirected to the concerened team. I received this personal message in various styles for every followups i initiate.. around 5 to 6 times.
Once i received a favourable reply telling that the order is shipped and also quoted the ARAMEX shipment no. But when i went thru online shipment tracking tool at ARAMEX site, i saw the product is already been delivered but to a different location! They have no response for this even after i sent a screen-shot image of the shipment report from ARAMEX site.
It is clear that, the products are delivered by other vendors. sifymall.com is just a mediator like company. But it should be the duty of sifymall.com to take actions against the vendor if a clear complaint is recieved from a customer like me!
Though the order value is very less for me to close eyes, i am not willing to do it as they have responded as if they are making fool of the customer. So i am trying various options to complaint against them and atlast find an easy method to go legally.