[Resolved]  Soham Gas, Thane - Dealer Of Hp Gas — NON SUPPLY OF LPG CYLINDER

Address: Thane, Maharashtra

I AM A RESIDENT OF SAKET COMPLEX, MAJIWADA, THANE WEST AND I OBTAIN MY LPG REFIL CYLINDERS FROM YOUR DEALER 'SOHAM GAS CENTRE', KOLBAD, THANE WEST. MY CONSUMER NO. IS 620513. I HAVE TO BRING TO YOUR NOTICE THE FOLLOWING FACTS:
1) IT IS VERY DIFFICULT TO CONTACT THE SAID DEALER ON THE TEL. NOS. GIVEN BY THEM.
2) THE STAFF EMPLOYED BY THE AGENCY ARE VERY RUDE AND CARELESS.
3) WHEN WE HAD PERSONALLY REACHED THEIR OFFICE WE FOUND THAT THE TELEPHONE RECEIVERS WERE KEPT OFF HOOK WHICH WAS THE REASON OF FINDING THE TEL LINE CONTINUOUSLY BUSY.
4) I AM A WORKING WOMEN AND IT IS PRACTICALLY IMPOSSIBLE TO KEEP ON CALLING THE AGENCY TO BOOK A CYLINDER SINCE THE NO. IS ALWAYS BUSY.
5) FINALLY AFTER MANY SUCH ATTEMPTS I HAD MANAGED TO BOOK A CYLINDER ON 22.07.2011 ( TKT NO.123043) AND THE LADY AT THE AGENCY ASSURED ME THAT I WOULD GET THE CYL AFTER 12 DAYS.
6) WHEN EVEN AFTER A LAPSE OF ONE MONTH THEY DID NOT PROVIDE ME A CYL, MY HUSBAND APPROACHED THE AGENCY OFFICE. IT WAS OBSERVED THAT PEOPLE WERE STANDING IN A QUEUE WITH THEIR EMPTY CYL AND THE AGENCY WAS SUPPLYING THE CYL WHICH WERE ACTUALLY MEANT FOR THE PEOPLE WHO HAD BOOKED FOR THE SAME.
7) IT WAS ALSO OBSERVED THAT THE DELIVERY CHALLAN WAS MADE BUT THE CYL WAS NOT SUPPLIED TO ME ON THAT DAY OBVIOUSLY BECAUSE THE SAME WAS GIVEN TO THE PEOPLE WHO HAD PERSONALLY APPROACHED THEM. IN DOING SO THE AGENCY SAVES THE DELIVERY CHARGES!
8) ONLY WHEN MY HUSBAND STERNLY INSISTED ON IMMEDIATE DELIVERY OF OUR CYL WHICH WAS OFCOURSE RIGHTLY DUE TO US, DID THEY MANAGE TO DELIVER AN LPG CYL.

THIS MAKES ME WONDER WHETHER I WILL HAVE TO GO THROUGH THE SAME ROUTINE FOR EVERY REFIL? WHAT ABOUT THE HOUSEHOLDS WHERE THERE ARE ONLY LADIES OR WHERE IT IS IMPOSSIBLE TO PERSONALLY CARRY THE CYL. I HAD EARLIER ALSO MADE A COMPLAINT TO HINDUSTAN PETROLEUM BUT RECEIVED NO FEEDBACK.
I WANT TO KNOW WHY SUCH MALPRACTICES ARE CARRIED OUT BY THE DEALERS. WHY CANT H.P CONDUCT SURPRISE INSPECTIONS OR ANY OTHER CHECKS TO CONTROL THE HIGH HANDEDNESS OF THE AGENCIES.
I REQUEST H.P ONCE AGAIN TO LOOK INTO THE MATTER. I EVEN TRIED TO CONTACT H.P ON TEL NO. 23719636 FOR COMPLAINING ABOUT THIS BUT THE PHONE WAS NEVER ANSWERED. VERY CARELESS ATTITUDE EVEN FROM H.P.
I WANT AN IMMEDIATE FEEDBACK FROM H.P ON MY COMPLAINT .