[Resolved]  Sony — After Sales Repair

Sony — Nastily poor service

Hello,

Its my first ever electronic product from Sony. Moved by its brand values and after a good market research, I procured a SONY 22 INCH MTV yesterday evening. The reason for penning down this mail is that the seller did not really tell me that the demo guys are so pathetic in attending the customers. Its been nearly 24 hrs now and those guys did not even call me even once and the product is still lying unused. My point is why did the seller assure me that I would be attended by today evening if he wanted to shelter the actual truth. He could have clearly stated that it would take at least 48 hrs for the demo guys to turn up at the given address. And I could have either decided or looked for other brands.
I shall reveal all the details of the seller at the bottom of the mail. He even was so reluctant to talk nicely and said casually that its his job to inform the demo guys and after that it does not give him any headache.

Later this evening, when I came back from office, I dialed up the customer care toll free no.[protected]. I complained the same to a guy and that guy just blamed the company. He said its the company's fault to render these cheap services. And he asked me if I wanna receive offers via sms or not??? What is this?? When I was disturbed because of the poor customer service, he is offering me sms updates of variant offers. This is really disgusting. You can verify via the call recorded for quality purpose. Needless to speak about quality, Sony needs to gee up for sure.

With these types of services, I really wonder how Sony has captured the Indian market.This is such a bad experience with Sony that I would never suggest anyone to go for Sony's products because customer satisfaction is rated highest amid all and sadly money cant buy the bliss factor.


I request someone of higher rank Sony official to look into this matter without turning a blind eye and treat these arrogant employees/distributors/ dealers. At the end of the day, its Sony whose reputation is being thrown to dustbin.

Seller Details: M/S Bajarang Teleservices
Plot No- 122
Saheed Nagar
Bhubaneswar
Ph:[protected]
Mob: [protected] ( I Spoke to this Guy on the given mob no)

PRODUCT DETAILS: SONY BRAVIA KLV-22BX300, BE3, DATE OF PURCHASE: 03.02.11

Hope to hear from you soon.

Thanks

Pravash Ranjan Behera
Scientist, Hydro and Electrometallurgy Department
Institute of Minerals and Materials Technology( IMMT)
Bhubaneswar- 751013, CSIR ( Council of Scientific and Industrial
Research),Govt. of India
Office Ph: +[protected]Extension-389), Mob Ph:[protected]

i am facing same problem with lcd tv i purchased last september.i am yet to get resolution of picture distortion,
Thanks
Biswajit Chatterjee
Kolkata

Dear Sir,

I have purchased DSC H50 full HD CAMERA on 21/09/2009 from your authorized dealer M/s Maheshwari Enterprises Bhilai(CHHATISGARH).3 months back the cap of battery has broken while opening the battery cap(your term it is called lid).I made a request to SONY CARE BHILAI for replacement of that lid.They say that the lid will come from New Delhi n the cost of the lid to be paid by me.I am ready to pay the amount, but sorry to say, after 3 months your people are lingering the matter.When I call again the sony care bhilai on 12/02/2011 regarding my matter, they said that all the complaints have been vanished due to system formatting n you have to made a fresh complaint.KINDLY TAKE THIS MATTER SERIOUSLY & arrange the lid urgently...I think the after sale service requires more promptness at your end.

regards

madhu s nagraj
BHILAI (CG)

[protected]

Sony — Poor Business Alliance with Airtel Digital TV

Hi

I bought SONY BRAVIA 22'' EX3 with which the company lucratively give the three month free Airtel Digital TV connection @ Rs.725. But when you call the customer care of Airtel (stupid of all) for generating customer ID (it takes time) and then your phone number takes 1 day to register in theri database (big problem) the worst is - before hearing your grievance they will try to upsale the other products such as HD TV connection, etc etc packages. that a new client is calling you for assistance and you are up selling other products.

Managed to get some executives number from the store where I first inquired about the TV, he took all my serial number, SPS number o the card I got with the TV and promised me to send people for the installation the next day. Even worst, the installer called and promised 1 hour which has till not happened (its already 24 hrs). Interestingly everyone's mobile is switched off.

They are all looters. WHo suck the blood of the people. Airtel would give such a shame-full picture was not expected. These are the days when people promise hours and delivers it while taking one/two is itself a crime.

Hope I am being heard.

Sony — dg cam not functioning satisfactorily

digital camera giving dull and dark pictures even in good light condition, since its first service when the screen of cam completely went off and company had to replace the screen, its been also shoing default battery inspite being the original battery supplied by the company along with the sealed box.... i would like to replace the complete unit

Sony — home theatre system

we have bought a sony home theatre system in august 2008 of approx 20,000. The first year we did not have any problems with the system but after that we started facing the problem. whenever its put on , it says push power protector. we even got it repaired once & paid 2200/- for the same. the service centre person told us there was a hardware problem & replacement has been done & also promised that we will not get this problem again. but within a couple of months the same problem is there. when we visited the service centre again , they say there is a problem with a speaker wire & the system is absolutely ok. we have even tried working it without plugging in the speakers but of no use. we had even sent a complain on sony website but there has been no response

please let me know which complaint no you require

MY LAPATOP IS A ANY TIME OVER HITING MODEL PROBLEM VPCEB34EN,
TO TIMES VISITY YOUR SRVICE CENTER BUT NOT PROBLEM SOL
I RIQUEST YOU OLY MY PROBLEM IMEDETLY SOL PLEASS

Me too totally agree with this ...Please for ursake dont go for Sony vaio...The name has just brand and showy look

Sony — Watch out for substandard batteries on Sony Vaio

I bought a Sony Vaio S-Series (business laptop) from the Sony Centre on 30th April 2011. The product was sold to me as Sony's top of the line, business laptop, which promises higher durability and processing power; with a 6-8 hour battery life. However, the product has an inferior battery; and within 2 months o[censored]se my laptop suddenly stopped working with the message "Battery is not compatible". The Sony Service Centre in Gurgaon (Sushant Shopping Arcade) then informs me that although the product is being pushed by Sony as the top of the line, business focussed laptop, they do not carry spare batteries. These, evidently, are "on order" and shipments have to be come from overseas - so now after a few days without a laptop I am faced with a situation where it may take "at least" 10 days more. And how does Sony expect their business users to function without their data & laptops for 2 weeks? Why does Sony put substandard batteries in "high end" laptops? I guess Sony expects I should be thankful (ha ha) that the battery at least did not explode. Awful customer service, pathetic product, good sales pitch though. I guess Sony was tongue in cheek with Kareena dressed like a Devil carrying a Sony Vaio. Buyers beware!

@ Sony India Team
Please note details: model VPCSB16FG/S
Date of Purchase 30th April 2011 @ Sony Centre, Ambience Mall
Service Job Sheet No. WS[protected]

Dear Sir,
I had purchased DSC-S 3000 SONY CYBER SHOT on18-4-11 from your authorized dealer m/s Tandon Enterprises, Bareilly U.P. At the time of purchase dealer told me the charger and the two rechargable batteries are with it.. Dealer told me that after full charge the orange light of the charger become off and you can take230 to250 photoes at a time.after using I found that after 25 to 30 snaps the batteries become fully discharged .at the time of transfer photoes from camera to computer the camera become off in few minutes.When I contact customer care centre they told me that charger is fit but batteries are not fit. Then I contact dealer he refused to change the batteries.KINDLY TAKE THIS MATTER SERIOUSLY and replaced the batteries urgently...I think the after sale service requries more promptness at your end. The details are as under...
Name-Shefali Gupta 38, Prabhat Nagar Bareilly..Mob..[protected], [protected] .Model Code-DSC-S3000 Chasis No.4028345 Date Of Purchase - 18-4-11 charger code - bcg-34HW ni-mh AA or AAA size 20110305 battery-typ.1000mah min. 950mah AA Multi-Use NH-AA or HR6 Mignon 1.2V standard charge 16 hrs 95ma

regards

pankaj kumar gupta / shefali gupta
bareilly u.p.
mobile-[protected], [protected]

Sony — PRODUCT FAILURE

Hi,

I had bought a set of rechargeable batteries & a charger from Sony showroom in Yusuf Sarai, Delhi in the month of May.

But however the first time that I charged the batteries it was not getting charged completely even after charging for full 7 hrs.

I went back to the showroom only to be said that nothing can be done.
The guy had promised me 6 months warranty but nothing happened.

This is funny! Your service centre has replaced the battery - which I hope is of better quality than the one originally installed - but I guess there are no guarantees. Thanks for your follow up, although poor, since you actually took no pains to see what the status of my service complaint was. I don't think there is any purpose served by Sony having staff monitoring Complaint Forums when they actually don't do anything with the complaint other than sending vague messages that complaint has been forwarded to concerned dept.

SONY VAIO LAPTOP — battery charging problem

i have laptop of E series. Modal - VPCEB32EN

in this battry charged only up to 80 %.

after this notification shows - plug in but not charging.

why it is so. pl suggest solution. its back up remain low.

Sony — COLLECTING MORE THAN ACTUAL COST ON AIRTEL HD DTH OFFERING FREE

SONY becomes the new face of corporate looting. It is shameful to state that Both Sony and Airtel breaking the boundaries of business ethics here.
They are Cheating the customers by Airtel Digital HD TV Offer with Bravia collecting Rs. 50/- more than the cost for the same if purchased online from Airtel. Attacheed image is the clear evidence for it

Sony — remote stolen

I AM USING THIS MODEL NO. (KV-SW21M83) TELEVISION. AND MY REMOTE WAS STOLEN, NOW IM NOT GETTING THE REMOTE AT ANY SHOP, I APPROACHED YOUR SERVICE, BUT THEY EVEN NOT RESPONDED WELL. SO I REQUEST YOU TO KINDLY SOLVE OUT THIS MATTER. IAM FACING A VERY BIG TROUBLE.
I LL BE LOOKING FORWARD TO YOUR POSITIVE RESPONSE.

Sony — CHEATING PEOPLE

we had purchased sony mobile model No.W-100 i SPIRO ON 15.10.2010. only after 2 days i.e. 17.10.2010 , the problem of hanging & other software problem started in phone.initially we were following the matter verbally for around 2 months & the sony service centre people were every time upgrading the software & telling that now onwards there won’t be any problem. but till today the problem is not solved. since then till today even after 1 year & 3 months , we are suffering. In total around 6 months this phone was lying with sony centre only. we have paid the network providers charges for this period without using it. Every time we have to spend more then 1 & half hour when we go to sony service centre.
we have all the proofs of job sheets issued by sony service centre. 3 times this phone is gone to sony head office. As per them , they have changed one time mother board & one time complete phone itself. still the problem persists.
We came to know afterwards that this problem is very regular in this model since past many years & still sony company is selling in the open market without solving the problem. That means COMPANY IS CHEATING TO PEOPLE.
We have suffered of our lot of valuable time , energy & money along with lot of mental harassment.

I have purchesed a Sony Bravia 32" form behl sony centre, dehradun on 11 April 2012 at 1.00 pm.The dealer told me that your tv installed at earlier than 4.00 pm I have got the delievery at 5.30 pm. same day but its not installed yet, it's 12.00 noon 12 April 2012. but no one contect me to installed it.

i have purchased a sony vaios (vpceh25en) from nehru place, delhi on15 oct2011, but i disagree by your service.my laptop suffers from BLUE SCEEN PROBEM but actually it is not solved by sony care.this problem have been starting from 1 november2011 still aug2012.
please solve my problem .


abhay kumar
gr. noida (u.p)
galgotias university, near expo mart
e-mail-
[protected]@gmail.com
mob.-[protected]