[Resolved]  Sony Ericsson Service Center — Sony Ericsson Mobile Service Complaint

Its been almost 11 months of me using Sony Ericsson W910i phone. It is very unpleasnt for me to tell you that I almost got a very unsatisfactory experience from my handset. I gave my handset which is in warranty till 10th of october, 2009, to an authorised Sony Ericsson service center in Vashi, Mumbai.
The follwoing are the problems after the diagnosis:-
1. Software Problem
2. Key pad problem

The following is my experience to the center:-
1. I gave my handset on 1st of October. The timigs as mentioned on website and as told to me from call center do not match. I waited for almost 1hr to get my phone into the service process since the center was shut till 11Am in the morning. On 4th of October I called to get the update on my phone process. They told me that WORK IS UNDER PROCESS, and was told to call in the evening as it would be done.
2. I called center on 5th October to get to know about the status. It was happy to know that my phone is totally repaired and there is dont need to pay any thing since it is covered under warranty. I asked, when do they shut down. I got a reply, it closes at 7 in the evening.
3. I reached the center to collect the phone. I was shocked to know that my phone was not repaired and shop closes at 8 PM. I almost left my office and work to collect my phone, and cancelled my meetings to collect it. The concerned Person Mr. Javed replied me that we never said so that the phone is repaired. Aslo there i got to know that i need to pay Rs. 1100 to get it repaired and which i will get after 11-12 working days as the parts are still unavailable. Mr Javed gave me a very unpleasant replies to my question and told me do what ever you can, we will not handle your case.
4. I have no clue what need to be done further. It was astonishing to know that the same experience happend with couple of customers in a day with the same handset.

The following are my details of the work sheet number and other details:-
1. Workorder number:- SE309KT111109
2. My Name:- Namit Narain
3. Center address and Phone number:- Kaizer Telecom, BSEL Tech Park, A-wing, 1st floor, Office No.308, Vashi, Navi Mumbai. Ph No.[protected] Owner:- My Javed Sayeed.