Sony India Complaints & Reviews

Sony Ericsson Mobile — MANY PROBLEMS

Sir,
I am R.Dhamodaran from trichy.I have bought SONY ERICSSON F305 model on 22/08/09 from UNIVERCELL mobiles in trichy and started to banglore for my exams.From the day when I got my mobile its getting hang off and it gets white display.I am unable to use my mobile continuously for more than five minutes.After completing my exams I returned back to UNIVERCELL mobile shop and reported the problem but they told it was due to software problem and gave it for service on 9/9/09.After a week I got back my mobile.Even though the same problem continued so I reported this to sony ericsson customer care but I couldn’t get proper response.
Within two days I got the same problem and I gave it for service for second time even after that I cant get it in proper working condition so I went to chennai and gave the moblie for service on 22/09/09 and they have replaced some of the parts and also my problem was not solved and I complained in the univercell shop to claim for the replacement and handed over my mobile,after a month they gave back mobile stating that motherboard has been changed and they didn’t provide me the jobsheet of it,and also I cant get solution for my problem and gave the handset again on december and they replaced some of the parts on 28/12/09 and I got the mobile today from the shop.while checking the mobile in the shop itself I got the same problem and reported it to the incharge person in univercell but they are not providing proper solution.
I got new mobile on 22/08/09 from the date of purchase till today my mobile was sent for service for six times.I want to know whats the purpose of getting new mobile and I am highly disappointed for getting this new mobile.I couldn’t use this mobile from the day when I purchased it.
I cannot use this mobile anymore after making service for six times and the problem still continues .So I request you to replace me the handset or allow me to get the some other model in sony ericsson.I believe sony ericsson will do customer satisfaction and I am sure if the mobile shop responds same to all the people then u will loose many customers.Hope to receive positive reply from you soon.Here with I have attached my bill copy and the job sheets so far done,two more job sheets were with the univercell shop itself.
Thanking you.
Regards,
R.Dhamodaran.

I am A. Sophia from Chennai. I have bought SONY ERICSSON W595 model on 14/05/09 from THE MOBILE STORE in Chennai From the day when I got my mobile it’s getting hang off and it gets running display. I am unable to use my mobile continuously for more than five minutes, no clarity, unstable volume Difficult in charging (Within 5 minutes charge will get down)more reasons. After a long Difficulty again I am back to THE MOBILE STORE and reported the problem but they told it was due to software problem and ask to give in service center. So last Month (January 2010) Visited Sony Ericson Service Center (Venus Perembur Chennai) .After 10 Minutes Itself I got back my mobile get it done. Within a day I got the same problem Even though the same problem continued I reported this to Sony erricson Customer care but I Couldn’t get proper response. Within a day I got the same problem and I gave it for service for second time they didn’t respond me properly they informed they need to change my Mother board Parts & asking amount of Rs 1600 to Replace. Why should I pay for where there is a warranty period? I am sure if they respond same to all the people then u will lose many customers. Hope to receive positive reply from you soon.

Pl don't waste customer valuable time
SONY ERISON PROVIDES VERY VERY POOR SERVICE TO THE CUSTOMERS. I NEVER SEEN SUCH A STUPID COMPANY AND PEOPLE.

I ASHAMED TO USE SONY ERICSON YOU PEOPLE ARE PLAYING WITH CUSTOMERS AND MAKING THEM FOOLS

Regards,
Sophia.A

I'm very dis satisfied with w100i many problems like hag, out of memory, switch off while i'm talking :( . i want solution or any good new w100i

i'm very dis satisfied with having sony sprio. i gor many problems like switch off while talking, out of memory if i have enough memory. what is the solution? i want solution or new perfect spiro. wat to do?

SE spiro — s/w problem, switching off, not working

sir, i have purchased a mobile(SE spiro) at 7 months before. its not working properly from the day i have purchased. it has one year guarentee. i have given into sony ericsson service centre so many time..but still i have a problem.. awaiting for your reply..

Sony — sony Spiro mobile

i m purchase a sony mobile spiro February last week 2011. but that is a bad mobile in sony. this is not working properly so many fault are there. and service center is also not repair this model. i m also go to service center so many time but problem does not solved. and service center employees are also not treat a good manner.my contact no. is [protected]

SULEKHA.COM — Non compliance

I posted my requirement clearly on sulekha.com site as "NETLON Screen Mesh for Mosquitoes" for my rooms. But unfortunately Sulekha has misinformed the agents as "Pest Control" and since morning I have been bothered to take phone calls which are unnecessary for both the parties.

I strongly recommend Sulekha .com to take note of this and make sure to refine their info. sent to the agents. Please arrange to take action immediately otherwise as a senior citizen with such annoying and disturbing calls for no reason/result might lead to sought 'consumer court's help'. Thank you

Dear Sir,

We apologize for the inconvenience caused. We will escalate this issue to concerned team that it should not repeat again.

Thanks.

Dear Das,

We would like to inform you that we are unable to retrieve any details about your complaints, kindly provide us the details to check and do the needful.

Thanks

Dear Ashish,

We apologize for the inconvenience caused. We will escalate this issue to concerned team & we will revert to you soon.Requesting you to kindly send us your order id number to do the needful.

Thanks.

To
The Managing Director
Sony India

Dear Sir,

I would like to bring to your kind notice that we have purchased a LCD 32" Bravio T.V. from Dubai and brought it to Secunderbad, Andhra Pradesh. It was working fine for 1 year and suddenly one day it stopped working. When we contacted sony service centre they said as you are under warranty period and you have purchased the T.V. from Dubai you have to get it to Dubai and in India we cannot do anythiang as in India it is only 1 year warranty and in Dubai it is 2 years.

I don't understand, a reputed big company like Sony how can they do this to the customer and that to a middle class family who buy LCD paying 50, 000/- and above.

I request, the Managing Director of this company to take a positive action by doing justice to us and to Keep up your Brand Name, otherwise Sony T.V.'s are like use and throw.

With best regards,

Beena Alex
+[protected]

I am facing the same issue. We should take some action.

Contact : [protected]@gmail.com

Even Im facing the same issue. For last two months my mobile is lying with them. Getting the same response from them.

Planning to send a legal notice so that they can understand customer value.

sir
im venkatesh im big fan of sony ericsson, purchased sony ericsson mobile i.e j105i, it got mother board problem i submted in service center they changed my mobile sent another mobile after 1month,
There are no features compare to my mobile, so made a request for another moblie,
so they said that they give j10i2(ELM), so i accepted and 20day completed but their is no rply form them...
form 2 months there is no mobile with me...
i got a job banglore im form hyderabad, i must migrate to banglore in this week, so plz issue my in this week...
NOTE:PEOPLE ARE NOT PREFFERING SONY ERICSSION MOIBLE BECAUSE DELAY OF SERVICE TAKING 1T0 2 MONTHS PLZ AVOID THIS...
RPLY [protected]@
my mobile no is :[protected]
My Mail id is: [protected]@gmail.com

Sony Ericsson — disappointing service by sony ericsson

i submittd my mobile phone to service centre on 3July for bluetooth &keypad prblm.The service centre said it would take max 2weeks for repairing my handset.i also lodged complaint to customer care but there is no response to the status of my handset.
The service centre say the parts are not available yet frm the past 7-10 days. pls help
model no. -w595
warranty status-yes
workorder no.- se310sap12646
date of complaint- 3 july 2010
service centre-SAP mobile service centre,portugese church ,DADAR(W)400028
phone no.of service centre[protected]
my name -amey nimbulkar
my [protected]@gmail.com

pls help at the earliest
thank you

Sony Xperia X8 — functionality of handset

I purchased sony xperia x8 2 weeks back on 2/7/11.I am facing so many problems with the set.first problem was its almost no battery back up.now its charger has stopped working.Though it would be having guarantee but i neither have so much time nor energy to run.model is ec700.

I m really very much disheartened with the product of sony because i am highly demoralised to go some more products of same company as i was thinking previously.

I bought this set from Jumbo of Great India Palace Noida.
My mail id is

singh.neha.[protected]@gmail.com

i purchased two sony ericsson handsets before my hazel handset, but this time, limits have been crossed, i am not satisfy with the service of sony ericsson, i want to request infront of the senior most administration to do something regarding this case. you can call me at [protected].

i fell vary bad with sony ericsson hazel because its software update with in 3 month otherwise it have hanging problem. It have also problem in its auto sensor. So what i do? tell me.

Hi This is Lakshman
Me to facing the same problem. I were submitted my sony w100i phone to service center 4 times but no use.
How to exchange phone or how to take necessary action for sold this type of mobile phones.



Regards
Lakshman
[protected]