Sony India Complaints & Reviews

sony ericsson w100i — themes not support

sir i am rakesh.from bhubaneswar. sir i had purchased sony ericsson w100i but in that handset theems does not support .therefor i request u sir please kindly tell that which type of theems format are support in that hand set

Sony Ericsson — w100i

hi i am dhananjay shide from pune,
i using sony erricsons w100i model from last 4 month.from the date of pursuing that handset is creates varios problems like,
1.shows message error-out of message
2.when camera is on mobile will swithed off
3.bluetooth not woring properly
4.keypads are not functining properly
5. two times i had repaired it,
they only upgrade software but problem is not solved..

pls tell me procedure of handset replacing...
i'm very disturbed by this hanset hanging problem.already i repaired that mobile two times.so i am not intrested to use that phone again so please tell me.how i replace that mobile.

sony ericsson w100i — Stolen

My Sony Ericsson W100i SPIRO mobile has been stolen,We request you to lock it, So that the thief cannot use the phone or access the data. The IMEI NO.[protected]. Please take action as earliest.

Sony Ericsson model T715 — COMPLAINT NOT RESOLVED

MY MOBILE HAVE A PROBLEM OF INCOMEING & OUTGOING VOICE SO I GAVE MY PHONE MODEL T715 TO ACCEL FRONTLINE SERVICE LIMITED, SURAT service centre for solveing problem on date: 21/02/2011 they told me that problem because of BELT they told me that we demand a BELT from COMPANY, so now this date company did't sent belt to ACCEL FRONTLINE SERVICE LIMITED, SURAT , so please send BELT to this servi ce centre as quickly as possible and repair my phone as soon....


regards

mukesh jariwala
mo-[protected]

sony ericsson spiro — functional defect in mobile

i purchased new Sony Erricson spiro from Sangeetha mobile Shop but now its not only working properly i want money back

I am one of the Consumer of Sony Ericsson. I am regretting to chosen sony Ericsson.Recently I purchased Sony Ericsson SPIRO W100 I Mobile through problems started from 10.12.2010.since then problems started in mobile one by one like a) restarting phone itself while using camera.hanging problem while watching video to reactive phone i should be remove and put battery, d).I interacted same center regarding these problems and i have asked them replacement my mobile but they denied my query and they are not taking care about my problems. i put a mail to Sony Ericsson and they gave me replenishment

worst exp with sony ericsson w100i spiro model.. i have purchase this mobile on[protected] from chennai poorvika mobile.

below problems

1. Phone Hangs Freq...
2. page cannot be loaded while connecting to internet
3. there is no pc suite for spiro model

how to approch for exchanging this model

i am one of the consumer of th sony ericsson .any time hunging the mobile . how to solve the problem and how to exchange the mobile .

yes i'm having the same problems...my phone restarts when i open the camera... especially in daylight...

yes i'm having the sdame problems...specially the camera problem...

sony ericsson spiro — problem sony ericsson spiro

good morning,sir my name is adithya i have a problem with my sony ericsson sprio Mobile ,i also complaint previously with a reference number[protected] .
your technical department said that update your mobile with new software for problem,but no use i again get same problem
problems with my mobile is
1.while i chating with my friend it showing out of memory in the write message,
2.forwarding of message to friends are not going more than 10 friends in the list ,it showing message sending is failed
3.we phone is automatically switched off while i listing music and chating
4.mobile is always frez r strck.......etc
it very much disappointing me,because i buy the mobile one month back. so kindly solve problem are replace my mobile .
thanking u

sony ericsson w100i — Phone Hang Problem

Dear Team,





I was purchased 2set of w100i after 2 days of purchasing the set I am facing software problem than I went to the service center they updated the s/w after that I am facing the same problem .

3 times they updated the s/w but recently I am facing the same problem so I want tp replace the phones plz revert me as soon as possible otherwise ia have to take strict action against you.







Regards,

Gaurav Singhal

Contact No: - [protected]

hi i am dhananjay shide from pune,
i using sony erricsons w100i model from last 4 month.from the date of pursuing that handset is creates varios problems like,
1.shows message error-out of message
2.when camera is on mobile will swithed off
3.bluetooth not woring properly
4.keypads are not functining properly
5. two times i had repaired it,
they only upgrade software but problem is not solved..

sonyericson w100 please waite and restart problem

Bakwas Phone Hai Only Look is Best !!!.
Phone Main Koi Problem nhi hai Bcoz ... Phone hi problem Hai !!

i hav so many problems about w100i, hw to get replaced, plz mail me at [protected]@gmail.com

im getting white screen every-time switch on my mobile.. with the model sony ericsson w100i...

i am w100i model phone used. sony ericsson w100i phone model is very bad. Any time restated.camera open then restarted.Theams not available in model.some time incomming message not open (out of memory please delet one or more files but not deleted after restart.some time message in box not open.spar parts not available this model.w100i soft ware not available.Please stop production this model this customer statisfaction.
all people please dont purchase this model phone.this model is very whost model
please return this phone & please give me other phone model.this is all customers requierments

i also have tha same model it normally hangs, whenever i want to read messages it says out memory am tired with this to me now its just but a junk phone..ill never purchase it again, if you guys wont solve this problems

loss / theft

Sony Xperia T2 ultra theft in bhagalpur railway station ...Auto Stand ...dated 18/12/2014 IMEI 1 No.[protected] IMEI 2 No.[protected]

tampered screen

I bought sony xperia z ultra on 9 th august 2013 for rs 44100 on 16 th september my phone screen got tempered due to manufacturing deffect i have explained the case to the sony personnel but they are not ready to help me out

Dear Sir,
I am the winner of 3rd prize of 2010 DIWALI SONY INDIA 3D FESTIVAL OFFER, but i have not received the prize yet . I have done all formalities you said I have sent my original coupon(my coupon no. is 1114556) with true copy of pan card but still there is no response from your side . Plz contact me and solve my problem .
My alternate mobile no is [protected]
Awaiting for positive results.

With Regards
Narendra Parmar
Mobile No- [protected], [protected], [protected]

Dear Sir,
I was received a letter from SONY INDIA PVT LTD, REgistered Office, A-31, mOHAN CO-oPERATIE INDUSTIAL eSTATE, MATHURA rOAD nEW dELHI-110044(iNDIA) Phone Number[protected] AND WAS INFORMED THAT I am ONE OF THE SONCY 3D OFFER LCUCKY DRAW WINNER of 2010 DIWALI SONY INDIA 3D FESTIVAL OFFER and was directed to send the requisite documets through. As per direction of your letter I sent the all the formalities as per letter under reference but i have not received the prize yet . I have done all formalities as per your letter under reference I have sent my original coupon(my coupon ) with true copy of pan card to THOT MEDIA PVT Ltd, 513, Udyog Vihar Phase-5, Gurgaon-122001, Haryana, Mobile No-[protected], but still there is no response from your side . Plz contact me and solve my problem .

My mobile no is [protected]aand mail address is [protected]@gmail.com
Awaiting for positive results.

With Regards
DILIP KUMAR MOHAPATRA

Respected Sir,
I am winner of 3rd prize of 2010 Diwali Sony India 3D Festival Offer. I have sent all documents which you said.And you have received that on 20.01.2011. But till now there is no response from your side. If any problem please contact to [protected] or mail to- [protected]@rediffmail.com
Waiting for positive results.

with regards
KALI PRASAD BEHERA

sony india is fraud hai
I was received a letter from SONY INDIA PVT LTD, REgistered Office, A-31, mOHAN CO-oPERATIE INDUSTIAL eSTATE, MATHURA rOAD nEW dELHI-110044(iNDIA) Phone Number[protected] AND WAS INFORMED THAT I am ONE OF THE SONCY 3D OFFER LCUCKY DRAW WINNER of 2010 DIWALI SONY INDIA 3D FESTIVAL OFFER, my name in the list Sanjay Kumar S.No 529 but i did not recived prize digitl cyber shot camera, salae fraud hai dont purcahse any sony items

LODGED A COMPLAIN WITH PANTALOON (FROM I PURCHASED THE TV SET) REGARDING MALFUNCTIONING OF REMOTE
NO RESPONSE DESPITE ASSURANCE
LODGED A SECOND COMPLAIN - NO RESPONSE
TODAY LODGED A COMPLAIN WITH SONY TOLL FREE NO.[protected]

MODEL NO OF T.V IS KLV26EX300

DATE OF PUCHASE 19.10.2010

MY COMPLAIN REGISTRATION NO.7392325

CELL PHN NO [protected]

slow process,Message not displaying
ericsson mobile "w100i" spiro on 28th/10/2010 from the day of purchasing of this mobile i am facing problems in my mobile it starts getting hanged and getting restarted . Eventhough the message box is empty it shows out of memory . Now it is not even displaying the messages...
Plzzzzzz do needful.

thanks in advance

Thanks & Regards
Jugal Kishore
[protected]

Yes, I have using same product...

Now, I have decided to not a purchase any mobile of sony ericsson product in future.

If any will give me a gift of sony ericsson mobile than also i will through sony mobile in river,

my contact no.[protected]

Please now onwards guys not purchase any sony ericsson product.

as sony product also very wrost & service center also not co-operative.

my contact no.[protected]

You must be aware of a well recognised principle " Where there is a right there is a remedy ". To have justice please find mentioned herein below some of the important steps in order to proceed further.

1. Firstly, make a final reminder to the Head of Sony Ericcsson on the subject matter.

2. If no action, would be taken within a period of 15 days then in that event file a complaint with the Consumer Forum, Delhi alonhg with all the supportings in this regard along with other customer complaints in order to have a favourable order.

3. In the prayer clause itself, ask for the replacement of the handset along with the litigation expenses and the cost for the mental agony and harrasment being caused to you by this conduct on behalf of the Sony Ericcson.

You will definately succeed, since their name must be in the defaulters list maintained with the Consumer Forum.

Thanks
Parag Maini, Advocate

Sony DSC W210 digital camera — Battery back up

I purchased it on 02 Oct 087. In Web site, it is indicating that it will provide 450 Snaps/215 mins. of back up in one full charge. I am not even getting half of the back up. Kindly help

i purchased sony dsc210 camera last year..in my camera battery backup is very less.i took it to sony service center they said my charger is repaired so they told me to buy charger for that.they said that i ll not get original charger for that and they saying that i need to buy the extrenal charger for that.the extrenal charger cost around 3500 bugs.can i know wat is the cost for original charger..if it cost more say me the alternative way for that

pls send me feed back to vvk.[protected]@gmail .com...

This is exactly the same prob with me and I m clueless as to what should be done...
Ruchi RANAWAT
Rajasthan

sony ericsson / xperia x10i — the set is not working no they're not responding

i purchased a phone on 20 july 2010. and after purchasing the phone become dead after 3 days i used it. i give the phone to sony centre guwahati n they take almost 20 days n gave me a new phone as a replacement. but after using it again for 15 days it is againg giving error as no sim afater a regular interval n i have to restart the phone to get rid of the error. i gave the phone to sony centre again n they again toook 16 days to give me the phone in same state as it was before n tell me to directly go to the service centre. when i went there they are telling me it will again some days. m just got fed up n i want to request the honourable court to take some steps because the way they are treating me as i did some mistake buying the handset.

Sony Ericsson/Mobile Xperia X10i — Repeated

This is to inform you that the Sony Ericsson Mobile Model Xperia X10i purchased by me in the month of June2010 has been giving me repeated problems within the Warranty period. i request you to kindly consider replacing the set. The set has been serviced three times .The invoice 7 the three service reports are enclosed.

sethi comunication — phone dead

hello sir i want to complaint u my home tel not work phone is dead do somthing sir my tel no is[protected] name of ramandeep singh ho no 2084, st no 3, adarsh nagar, samrala chowk, ludhiana, thanx

No comments

Hello Mr. Anil Sethi,

I have a F100 phone of Sony Ericsson and since the day I have taken I have hardly used it.

Please have a look at the trail mail sent to customer service on 29th May 2010. After all this issues which took place within 2 days of the purchase I had to submit the phone to the service center. I got my phone replaced after 45 days. I have hardly used it and again I have issues since last 4 months even after coming back from Service center.

The New IMEI NO:[protected].

S.N:- BX901GU18K.

I also made a complain at call center my complain id is: 89137074 on 14th Dec 2010.I purchased this phone from Paragon departmental store. Invoice no: 08859 and the Bill dated is 18th May 2010.

I have several issues which I have since the day I have purchased it, till date and the service center people refuse to help:


Kindly find the following issues that I am facing:
1. The Phone hangs a lot since the day of purchase.
2. Flap is very loose.
3. There is no display many times on the front screen
4. In a full network area it shows no network
5. It goes to emergency call automatically.
6. it automatically goes to emergency call in a full network zone
7. It switches off automatically and restarts
8. I cannot see my contacts at times.

The service center people refuse to take my phone they say it has a scratch on the phone so they are considering it out of warranty. So I am also sending you snapshots of my mobile so that you decide on it.

Please have a look into the pervious history of the phone and even now it is still the same. I am submitting the phone today and I will not collect the phone till it’s fully repaired.

I request you to look into this matter or I will have to seek legal help.

Thanks
Lekha Bansal
[protected]


Best Regards,

Lekha Bansal


Häfele India Pvt. Ltd.
Office No. 3, Building “A” BETA, I – Think Techno Campus, Off J.V.L.R, Opp Kanjurmarg Station, Kanjurmarg (E), Mumbai 400 042, INDIA.
http://www.hafele.com

Lekha Bansal - Executive Assistant
Phone +[protected] • Fax +[protected]
mailto:lekha.[protected]@hafeleindia.com

 Please do not print this e-mail unless you really need to.Think Green ! Save Trees!!!




From: Lekha Bansal [mailto:[protected]@msn.com]
Sent: Wednesday, December 15, 2010 1:58 PM
To: Bansal, Lekha
Subject: FW: Sony Ericsson Contact Center, Ticket: 89137074



________________________________________
From: [protected]@msn.com
To: anil.[protected]@sonyericsson.com; questions.[protected]@support.sonyericsson.com; [protected]@consumergrievance.com; questions.[protected]@support.sonyericsson.com
Subject: FW: Sony Ericsson Contact Center, Ticket: 89137074
Date: Tue, 14 Dec 2010 08:17:24 +0000

Hello Mr. Anil Sethi,

I have a F100 phone of Sony Ericsson and since the day I have taken I have hardly used it.

Please have a look at the trail mail sent to customer service on 29th May 2010. After all this issues which took place within 2 days of the purchase I had to submit the phone to the service center. I got my phone replaced after 45 days. I have hardly used it and again I have issues since last 4 months even after coming back from Service center.

The New IMEI NO:[protected].

S.N:- BX901GU18K.

I also made a complain at call center my complain id is: 89137074 on 14th Dec 2010.I purchased this phone from Paragon departmental store. Invoice no: 08859 and the Bill dated is 18th May 2010.

I have several issues which I have since the day I have purchased it, till date and the service center people refuse to help:


Kindly find the following issues that I am facing:
1. The Phone hangs a lot since the day of purchase.
2. Flap is very loose.
3. There is no display many times on the front screen
4. In a full network area it shows no network
5. It goes to emergency call automatically.
6. it automatically goes to emergency call in a full network zone
7. It switches off automatically and restarts
8. I cannot see my contacts at times.

The service center people refuse to take my phone they say it has a scratch on the phone so they are considering it out of warranty. So I am also sending you snapshots of my mobile so that you decide on it.

Please have a look into the pervious history of the phone and even now it is still the same. I am submitting the phone today and I will not collect the phone till it’s fully repaired.

I request you to look into this matter or I will have to seek legal help.

Thanks
Lekha Bansal
[protected]

________________________________________
From: [protected]@msn.com
To: questions.[protected]@support.sonyericsson.com
CC: [protected]@consumergrievance.com
Subject: RE: Sony Ericsson Contact Center, Ticket: 87421333
Date: Sat, 29 May 2010 11:37:38 +0000


Hello Vijay

The phone is with the service center I submitted it yesterday on 28th May 2010 at eternity mall, Thane West.

The Tag Id is :SE310CS113957
IMEI NO:-[protected].


I also made a complain at call center my complain id is :87455199 on 28th May 2010

I purchased this phone from Pragon departmental store.Invoice no:08859 and the Bill dats is 18th May 2010.

I gave several issues which i have since the date I have purchased it.

But the service center people refuse to write the reason and just wrote one complain that it hangs.

1) The Phone Hangs a lot since the day of purchase.
2) Flap is very loose.
3) There is no display at times on the phone.
4) The Back Body of the Phone is tempered the wires are out.
5) I gave the phone in service center within 2 days of purchase that time my work order number was 024.

I will not take this phone. I request you to replace this phone

Thanks

Lekha

Sony Ericsson W100i — PHone

HI,

I have purchased Sony Spiro in the month of october 2010 and since from the day of purchase I have been facing problem like hanging, out of memory exception in messages, auto shut down and restart of the phone, bad radio reception to name a few..
I have had the software updated "Thrice" from the service center. Apart from this the "MotherBoard" has been replaced Twice" but still the problem persists. When I call the suppport, I recieve the same response of going to the service center which I have done 7 times now. The executives in the service center give me assurance of getting the phone fixed each time, but it turns out to be false.
I have couple of times requested the executive to escalate this matter and also tried with the people in the call center to escalate this. But they don't seem to take any action.
I requested the call center guys to conenct me to a higher offical so that I can raise my concern couple of times, but they put us on hold and neither do they connect us to them nor respond back.
I am quite dissatisfied with the support and service porvided by Sony.
I want the phone to be replaced or be provided witha better one else the only place I need to approach would be the consumer court.

Rgds,
Rohit

sony ericsson w100i — Poor Service and Response

Im here to inform you that I've purchased a Sony Ericcson Mobile W100i Handset from Memmo Mobiles in the City.

Only with in weeks time it stated giving me problems with the software and the set is hanging all the time.

I've taken the mobile to your authorized service center to resolve the problem. They kept it with them for one day and returned it back after it with the same problem.

I again took it back to your service center after 1 week and i reached there at 1:58PM, and they haven't accepted my compliant as it is 2:00 PM and told me that it is their lunch time.

The response is very low with the service center and please stop authorizing such service centers as it spoils your reputation.

So please check with this compliant and try to solve the problem as soon as possible.

the waste phone of the Sony Ericsson's
i hate it

sony ericsson w100i — against service center

i have purchase a sony ericsson phone 7 month beafore whithin 7 month my i have to vist the service center 5 time with different different problem i dont know what kind of phone they given to me.whenever i go to the service center they treated me rudly .i just get frustrated of this phone.

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.

Sony products has become waste one... even i am cheated.. i too purchased a LCD TV one yr back ... it already started giving problems.. i spent 42, 000 for V series tv... after registering complaint they started taking money now i have lost all most 1500 just to show the problem to service engineer... From Shivaraj Bangalore [protected]

--- On Thu, 2/12/10, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Sony Vaio- Worst After Sales Services for poor quality product. Mental harassment.
To: sonyindia.[protected]@ap.sony.com
Date: Thursday, 2 December, 2010, 11:28 AM

To December 2, 2010
The Chief Executive Officer,
Registered Office: A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi-110 044
E-mail: sonyindia.[protected]@ap.sony.com

SONYVAIO--WORST AFTER SALES SERVICES FOR POOR QUALITY PRODUCT; MENTAL HARASSMENT AFTER PAYMENT OF COSTLIEST PRODUCT IN MARKET.



This complaint is being sent to Sony India with regard to my Sony Notebook.

Quote:

sonyindia.[protected]@ap.sony.com

Sir,

I am writing this mail with heavy heart.

I made a call to your dealer M/S. Deekay Electrovision, Ghumar Mandi Chowk, Ludhiana at[protected] and talked with the attendant and told him that I had come day before yesterday and you made me harassed for 5 hours and did nothing to fix my problem in Sony Lap top (Note Book) The attendant said you should talk with our Service Engineer Mr. Palwinder Singh. Mr. Palwinder Singh after making numerous queries when the Lap-top was purchased, the date of purchase and all those silly questions like what has been done yesterday by our technician. I told him I was told to come back to collect the Lap top from our showroom after 3 hours. I kept on roaming from here to there to get the problem fixed. After 3 hours wait the technician did nothing just pressed F-10 and provided me the Lap top without fixing any problem. The MS office windows have not been uploaded. When my daughter tried to do her project work it was incompatible. As the system was not installed, not even the trial version as the version demands 25 digits key. The Anti-virus system was not installed. I tried to tald to Mr. Amit the owner.



I was told to talk at[protected]. Mr. Amit told me to talk to our Manager at[protected]. I kept on dialing at this number he was not picking up his cell-phone. After few minutes when I dialed the Manager picked up the Mobile and said bring the Lap-top at our shop once again we shall fix the problem.

I wasted a full day and waited for 5 hours outside the Sony World showroom. Not even a single glass of water was offered to the customer and after the wait of 5 hours nothing has been done to fix the problem. What a great company Sony and its After Sales Service is?

Kindly don’t play with the sentiments of the customers. No doubt the customers are stupid, Mindless.

On enquiring after the wait of 5 hours in their showroom the Service Engineer gives sheepishly smile.

I have never expected such a poor services from such a leading brand with which I am attached emotionally. In spite of various alternative brands available in the market, I made purchase decision in your favour, going against the suggestions of my friends and relatives and other influencers. Though after paying more than Rs 10, 000/- for the same features available with reputed other brands like HP. This brand is unfortunate and the After Sales Service is so poor, even the tea vendor who provide you a cup of tea worth Rs 4/- listen to your complaint if made to him.

Your after Sales Services have traumatized my trust & faith in your brand. I am mentally and physically harassed by the quality of your product and that to worst treatment for after Sales Service.



I had purchased this product with great joy & solid confidence in your product, but sorry to say you have let me down. I purchased your product with my friend who went for Dell. Now he is enjoying after paying Rs 15, 000 less to my product and I am suffering because I trusted your brand. I called sent E-mails to your customer Care ( It may be check with the records) where I was treated like beggar and no body responded to the E-mails in the positive way and my problem remained unresolved, the trauma does not end here I was provided wrong and vague information how to fix the problem rather to provide the services.

Sir, your are not considering the problems of a single customer, But mind one thing a single customer always contribute importantly in your market share. It is up to your business policy. If you see a customer – A PILLAR or A BEGGAR.



Now in future I will ensure not to suggest your poor quality product to anyone and also will try not to purchase any product with Brand Name SONY. As I am currently using your poor quality product.



A layman can fix this problem for which the SONY the reputed company is making fool to the customers.

With warm regards,

Sincerely,

Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R).,[protected]

Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in



--- On Wed, 1/12/10, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote:


From: SonyCare <Sonyindia.[protected]@ap.sony.com>
Subject: RE:'SonyIndia=[protected]' General Info - Rajneesh Madhok
To: "Rajneesh Madhok" <[protected]@yahoo.com>
Date: Wednesday, 1 December, 2010, 2:57 AM

Dear Customer,

Greetings from Sony India Customer Care !

As per your query, , we would like to inform you that SONY VAIO latest models have in built Recovery Partition which contains Preloaded Operating System, Drivers and Supplied Softwares. There is no discs bundled with VAIO Notebook.



Secondly, we would suggest you to create the recovery disc by performing below given steps:-



1. Connect AC Adaptor.

2. Start -> All Programs

3. Select VAIO Recovery Center

3. Select Create Recovery Media Kit and follow the Wizard.



Note-: Kindly use DVD -R for creating the Recovery Disc.



Moreover, we would suggest you to run system recovery. Kindly refer the below mentioned steps:

NOTE : Please take the backup of the data before going ahead with the troubleshooting steps. Sony India Pvt Ltd holds no responsibility for any data loss.



1. You have to Run System Recovery using the F10 key.

2. The Process of running System Recovery is as follows:

· Remove all external devices attached to the Notebook.(Switch off the Wireless Lan button as well)

· Put the notebook on AC Adaptor.

· Switch on the notebook and as soon as you see the VAIO logo, start tapping the F10 key on the keypad.

· The Automated (Build in ) recovery starts.(Stop tapping the F10 key when you see that it is starting the Recovery Process).

Simply follow the wizard.

If you need any further assistance or clarifications, please contact us at our tollfree number[protected]Working Timings-9:00am to 7:30pm. All 7 Days). We would be delighted to assist you.



With Warm Regards,



For Sony India Pvt Ltd.

Gaurav Sharma

Web Support Deptt.

Customer Care Center




This email is confidential and intended only for the use of the individual or entity named above and may contain information that is privileged. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this email is strictly prohibited. If you have received this email in error, please notify us immediately by return email or telephone and destroy the original message. – This mail is sent via Sony Asia Pacific Mail Gateway.
Sony VAIO Complaints - Sony-Worst Customer Care-Deficiency in Service
Sony VAIO






Sony-Worst Customer Care-Deficiency in Service

----- Original Message -----
From: rajneesh madhok
To: sonyindia.[protected]@ap.sony.com
Sent: Wednesday, December 01, 2010 12:23 PM
Subject: Sony-Worst Customer Care- Deficiency in Service.
BY SPEED POST
From: Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]M)
Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in
December 1, 2010
To
The Chief Executive Officer,
Registered Office: A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi-110 044
E-mail: sonyindia.[protected]@ap.sony.com
SUB: SONY- WORST CUSTOMER CARE --- DEFICIENCY IN SERVICE
1. NOT PROVIDING OPERATING SYSTEM & DRIVER CDS
CHARGING MORE THAN RS 10, 000 FROM CONSUMERS AND LEAVE THEM TO FACE NUMEROUS PROBLEMS AFTER SALES.
Sir,
I purchased Sony Vaio Laptop Model No. VPC EA16F/B/G, Serial No. 7008377from Deekay Electrovision, Ghumar Mandi Chowk, Ludhiana, Ph:[protected], E-mail: [protected]@yahoo.com vide Cash Memo No. RI-2657 dated 20/08/2010 the E-Series with Graphics the costliest model with brand name of Sony worth Rs 55, 000/- and from the day one getting pirated programs uploaded those are giving trouble from day one.
I submit as under:
The said dealer has not provided me the Operating System and Driver CDs. One of my friend purchased Dell branded Laptop, though there is difference of more than Rs 10, 000 in both of the Laptops with same features, Dell has provided the said operating system and Drivers to the purchaser.
The Lap top gets virus problem. The Windows and the Anti-Virus in original has been promised by the dealer while selling the Lap top. There was the virus in C-drive. When I contacted the said dealer to provide me the said Operating System and Driver CDs and due to faulty Anti-virus my Lap top got virus. The dealer promised to fix the problem and told me to come after 4 hours.
After 4 hours the dealer has not provided me the recovery disks even and after the wait of 4 hours just do formatting. If the dealer has to do formatting then why not the customer is being provided the Recovery Disc.
I am using Compaq brand Desk Top from the last 10 years. The recovery discs of my system is in my possession till date. The Sony world fame reputed brand has not provided anything except the mental and physical tension to the customer.
There is no system how to identify the problem and how to fix the problem. For the issue to get the formatting I have to go to Ludhiana from Phagwara the 50 Kms distant place and after waiting for 4 hours to get the delivery of the Lap top could not get service.
What kind of Sales Service the World Known Reputed Company Sony provide to its customers. Whether the formatting is the solution to the problem. Whether the company is charging more than Rs 10, 000 in its models to make a fool to its customers and harass them.
When requested to the dealer to get the Anti-virus loaded on my Lap top after the wait of 4 hours as the previously loaded Anti-virus has failed to detect the virus, the dealer has not cooperated and said come again to get it installed in your system.
It is due to the BAD CUSTOMER CARE PROVIDED BY SONY that is why the customer is being harassed.
Whether any body can expect the poor Service like this from the Brand Like SONY.
Whether we are not wasting money to spend more on SONY BRAND when it has so poor After Sales Service.
Whether we should keep on FORMATTING WINDOWS AND THAT ALSO TO VISIT DEALER AS WE HAVE NO FORMATTING SYSTEM AND CD DRIVES. WHAT A GREAT MOCKERY WITH THE CONSUMER.
The dealer’s Service Engineer says that the Virus has not been detected that the game would have been played on the system. WHAT A GREAT AND RUBBISH SONY CUSTOMER SUPPORT.
I request the Sony authorities to kindly look in to the matter and do the needful to protect the rights of the consumer under Consumer Protection Act, 1986 to avoid further litigation in the matter.
Thanking you,
Yours faithfully,
Rajneesh Madhok

----- Original Message -----
From: SonyCare
To: rajneesh madhok
Sent: Wednesday, December 01, 2010 12:41 PM
Subject: <AUTO> 'SonyIndia=[protected]' Sony-Worst Customer Care- Deficiency in Service.

Dear rajneesh madhok,

Thank you for your interest in Sony India.

We have received your Email and your request has been logged as : 6505321.

Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We look forward to developing a mutually beneficial long term association.

Thank-you
Customer Care Center
Sony India.

PS :- This is an Auto Acknowledgement, Please do not reply to this email.

From:dr.bharat gohil
Subject:worst/inefficient and noncooperative service of sony autho. service center, Nasik.
To:sonyindia.[protected]@ap.sony.com Dt:[protected]
Myself Dr.BHARAT GOHIL(Govmt.of Mahrst. Healthe caredept)i had many products of sony in my house.this time i feel very bad due to harassment by Reliable, sony authorized service center, Dwaraka, NASIK(maharashtra).I purchesed sony video hanicam from bhagat radio service, DHULE(Maharashtra).Last month i got problem in USB connection so sony service center Dhule after varifing warranty validity of my handicam(14th nov.2012)sent for repair at above mantioned service center, NASIK On 4th oct12 along with warranty card.but my handicam cameback without repairing from worst & deficient service center, NASIK.and demanding Rs.5500 for repairing.so service center, DHULE again sent unrepaired handicam on 16th oct12 along with same service job sheet, sony india service warranty card and credit invoice of bhagat radio service Dhule. at reliable sony service center, NASIK.BY assuring me that we will talk with senior person as handicam is within warranty period.On 22nd oct mr.manoj kadam and mr.kureshi from service center, NASIK ring me that your approval rejected by service center, Pune and we had already informed you about non repairing and we cant help
you.so i had talk with madom on hotline service head'sony at delhi.by her kind and cooperative advice i had sent my all 3 documents(SERVICE JOBSHEET, SERVICE WARRANTY CARD & CREDIT INVOICE of bhabat radio, invoice no.3037) by gmail at sony india care NewDelhi on 23rd oct12(Reference no.[protected].Now i am waiting for your kind cooperation.My details-Dr.bharat gohil cell no.[protected], gmail:[protected]@gmail.com.Product details-sony handicam model no.DCR-SR47E E37.serial no.1789357.valid upto:14-nov-2012.

sony/cyber shot — for costly service

respected sir,
i had bought a cyber shot of sony at 11/09/2010, but last 10/11/2010 aproblem occured in this. there was no power, so i went to sony service centre at aligarh, & they recieved it with power failure, & told me that it will send to delhi. after one week via telephone they told me that you have to pay 11722 rs to repair this, i was shocked, so i compalint to sony head office, & next day ( 19/12/2010) they called me from delhi, i told the complete detail to them. they said he is going to contact local service centre, after 10 minute local service centre contact me, & he talk me with hard language & told me you are free to go with court. is it good.
they did not sent the cyber shot to delhi office,

plz guide me what should i do: it is very bad experience with sony
my compalint no : 6606093

thanks
vishal singh tomar advocate
uday singh jain rd
aligarh

Sony Ericsson Vivaz Pro — FAULTY

I bought a new mobile Sony Ericsson Vivaz Pro on 23rd Dec 2010. I got a problem of Standby timing of charge and replaced the battery in showroom itself in 29th Dec 2010. Again i got a problem o[censored]sage . It happens to use charger twice per day so given my mobile into sony service centre in the month of January. After two days the rectified the problem(like that they says) and returned back to me. And after two three weeks, i got a problem to listen other voices, hanging problem. So yesterday(23rd Feb) again i given my mobile into service. Within 2 months i got 3 times of faulty in my mobile. So i need the solution for this. atleast replacement . The cost of Mobile is Rs.21000/- . I can able to provide the Reference number for each serivces made by service centre.

Do the needful

Regards

Barani

i am ankit.........i have purchased my sony ericson vivaz on 1 of june.....my phone is not working properly
it has many problems int it.such as during opening application like radio.nd more.it gt hangd.........i have to putt off batry and restart it again..i am totly fed up........its speaker is also not working properly..........i am visiting your centre...from many a days....but they didnt helpd me.and i dont want to repair my phone..............its not a small deal.ofcrse....i am sayin this for last time.otherwise i have to take an big step towards you...........i want my phone to be changed.as soon as possible...........

sony ericsson vivaz — not working properly

i have mailed you many atimes about my complaint but you people are so shamelss.......i want to change mt phone.as soon as poosible.otherwise i have to apply a case on you.people..............