Sony India Complaints & Reviews

hi
I bought my Xperia P device on 3rd of August 2012 and due it its own technical problem I started facing loudspeaker problem in a month. I submitted my device to the Mobile Science Service Center of Sony Mobile Communications on 5th September 2012. I was told I'll get my phone in 10 days or maximum 15 days repaired. Firstly I should get it replaced as it was an internal fault due to which it got a problem. Due to a 7 day replacement policy I was told I'll not get it. After frequent reminders in form of call and emails I was committed that I'll get my phone by Saturday 22nd September. Which did not happen and after telling them that I'll be forced to knock the doors of the consumer forum I was told to go ahead but we can't do anything. They do not have redressal system.After talking to Mr. Dhiraj who is head of repair department and him personally talking to Mr. Pankaj Arora, Area Head committed to get my phone replaced and get it by 30th of September 2012. I requested to give me my phone on 29th of September but they could not do so which is no harm to me as such and at the same time Mr. Rishi told me to send the copy of my Job Sheet on questions.[protected]@support.sonymobile.com and xperia.[protected]@support.sonymobile.com as the the service center where I submitted my device was shut, which I did the same night. On the 1st of October I received a email stating I may have to wait for few more days which is really annoying.
They have promised me call backs a several times which they could not fulfill with not fulfilling of giving up my phone.
I called them several times and then they promised me 5th October and which also they could not meet up with. I had a direct conversation with Mr. Pankaj Arora and he told me that I’ll get a replaced new phone on 10th October come may what. After a long conversation I had to agree as I thought let it be few more days.
On 10th of October I was called to their office at Patparganj and cancelling all my work I went there and I got a phone which they said has been replaced. I checked few thing there and I was quite satisfied. When I came home one of the application that I was trying to run(Mobile Security) gives an error message of the phone being registered on some other sim number. This indicates the phone is a used unit. After me telling them about the same, they called me to their office. I was told that the phone software might have problem so we will update it. I sat their for 3 hours and nothing happened. They could not download the software so I told I’ll do it at home and I did not want to leave the set with them again and be without the phone also I wanted my money back as I no more trust them on replacing the handset or doing well for it. I updated the software through PC Companion at my home and the error remained the same. I told them again this and till today I have not received any call nor is Mr. Pankaj picking up my call.
Also I had given my headset to them since the same time and till today have not received it.
I would request you to look into this matter for the consumer and give the consumer a power to tell such people we have authority to do something and not just lag around.
I will be waiting for your reply.
Thank You

This is to bring into your kind notice, that I had purchased a new mobile of Sony ( Model No: Sony Experia U, ST22i) on 9th of Sep2012 from HOTSPOT Great India Palace, Noida 3rd Oct 2012. However, the phone was found faulty within next 20days. Hence, I have deposited my mobile for the repair at the Sony Service centre on 3rd Oct2012.

After confirming the same from Customer care dept., I was issued a ticket id which was [protected] . The job no. given by the service centre is W[protected] . I was assured by the service centre person, that the mobile would be repaired or replaced within next 15 days from the date of depositing the handset. I called them yesterday regarding the same, I was advised that till now they haven’t received the handset from the company and asked to call up the customer care to know the status.

Thereafter, as per the advise given by the service centre dept., I had called up the customer care no. and had a word with Mr. Rahul. He was unable to solve my query, and asked me to wait for another 24-48 working hrs. time to receive the call from the senior customer care executive from their dept.. Till today i have not received the call from any one. However when i had called they asked me to wait for another week time to know the status of the mobile. This type of services is not expected from Sony. Request you to kindly look into the matter.

HI,

Am sajeev chandran from dubai. My sony vaio laptop is not working now, am not satisfied with the services which am getting from sony dealers.
Please find all the details of bills, service repair bills,dealer company name, all necessary details:-

Product : NB SONY VAIO VPC EHAFX/B
Serial No: S[protected]
Bill details : Biny Computers LLC, Shop No: G10B, Al Ain Center, Computer Plaza, Post Box No. 241979, Dubai, United Arab Emirates, Tel :[protected], E mail: [protected]@binyllc.com
Invoice no: 06175/11-12 dated 06/03/2012
Price in dhms: 1750.00
Payment Mode : Cash

Defect : laptop not working , no power

Buyer : Sajeev Chandran, Dubai
My contact details : +[protected]
Email Id : [protected]@gamil.com

Biny Computers is telling there is cockroaches inside mother board and it cause the reason for the burnt. and am not satisfied with the service and excuses they r telling, will any one would allow cockroaches inside laptop, it might be the manufacturer defect or what ever...i need my laptop sony vaio get repaired or new one as the warranty period is 12 months.

Awaiting for your reply.

regards

Sajeev Chandran
mobile: +[protected]


Awaiting for your reply

Inv no:

Hi Team,

Our Sony Trinitron TV has some problem with picture tube, Picture is shown only in blue color while turning on the TV and after sometime normal colors are shown properly.

Could you guys please walk in repair the problem else let us know the procedure to make it work better.

This complaints is ageinst Sony Ericsson mobile Company.

Have a look at your after sales services...it sucks.

You enroll the defective handset on july 10th 2012 with only one problem of speaker.

Then after furious follow ups in the month od Oct 2012 you tell us even display is also defective. Are you taking your customers for granted.

I would appreciate if anybdy from Sony Ericsson get in toch with me on [protected] and get me my phone back from your hiopeless service centre of Ghatkopar before I move ahead ans take some serious actions against you guys.

Regards,

R. B. Sonawane

"Hi my name is Bhushan Kumar i m staying at Gulbarga (KAR) india. I brought Sony Xperia S (LT26i) from Sangeeta Mobile Shop at gulbarga, on 23 july 2012, within one and half month (12 sept 2012) my phone is permanantly hanged, next day i regester the complaint in Sony Care Center at Sainika Enterprises on 13th sept 2012, they said me its come under DP, and we'r replacing u r phone to new one with same model, and said it will come within 15 days, but after 32 days they sent my moble (withought replacing by new one) with the same hanging proble, its not resolved after complition of 32 days they are not did anything repaire with my mobile, they sent it me same as before its.

Name: Bhushan Kumar.
complaint no: SE312SA210802
cmplnt Reg Date: 13 sep 2012 11:16AM
IMEI no: [protected]
mobile purchase Date: 23 july 2012.
Mob Supplier: Sangeeta,
Price: Rs.29,000/-

plz help me abt my problem...

regards-
BHUSHAN KUMAR
[protected]
H no 4-78-1,
4th Cross M B Nagar,
Gulbarga 585104
Karnataka.

Respected Sir,

I was purchased a TV on[protected] from Hindustan Electronics, Station Square, Bhubaneswar-751001 of Model No.KLV22BX350 SONY 22" LCD. It was using for both PC & TV purpose. And connected with UPS. Unfortunately, a morning it was not working. Then I call toll free number and a service engineer Mr. B. Pattanaik from Happy Care, Sony Authorised Service Center, Bhubaneswar was attended and take some internal parts with him and told within two to three days your problem will be shut out. But till now it is not solved. Now they have no response. After frequent interval they demand value of the parts where the head office says your tv is in warranty and no need any charge. I don't know where is the problem. Please tell me the final conclusion.

I had purchased a Sony Ericsson C-510 in August 2010, the warranty of which expired in August 2011. I had visited the Sony Ericsson authorised service centre in June, July and August as well continuously till my warranty period got expired.I kept on handing over the handset for my problem and they kept on keeping the handset for a few days, sometimes a week and handed over to me with minor alterations though the problem persisted. As the nature of problem occurring in my phone was such that it couldn't be ascertained whether the handset has started working properly or not till I take the handset home and use it for a day or two, I kept on taking my handset back with me. I Hope you keep the details about how many times the phone came to the service centre and also about the nature of problem reported and the procedure undertaken to resolve the problem,as I was never handed a copy of the same as it was your company policy not to give any paper related to work done on my mobile when it is under warranty. I stay in Mayur Vihar Phase-1. As the service centre listed on your website as functional in Mayur Vihar Phase-1 was not functional in reality, I was forced to visit the Centre located at either Noida or Radhu Place, Laxmi nagar for this matter, and couldn't take the handset again and again to the service centre because of this. This kept on for quite some time .The last time I had visited the service centre executive assured me that the handset will be replaced if the problem isn't resolved this time. But, I couldn't find time to visit the service centre during the warranty period as I had got the handset only 2-3 days' prior to the expiry of my phone's warranty. I could finally visit the service centre only the very next day on which my phone's warrany expired.But to my suprise the tone and the attitude of the service centre executives changed drastically. They weren't ready to replace the handset now free of cost as promised earlier, just because I was late by only one day,though they deliver the handset after repair late by week sometimes to the promised day of the return of the handset. They quoted it as company policy. The service centre refused to entertain my case,even though it pertained to an unresolved problem which persisted even though I gave the mobile for repair many a times during the warranty period.
I need an explanation for this callous attitude of your company's service centre and also such unreasonable company policies. I need to know the reason why my mobile was kept with your service centre for so many days,so many times though it was unrepairable?
I believe it was done Only to exhaust the warranty period of my mobile phone.
I kept on visiting the service centre since June but they couldn't repair it in 3 months. Only after much persuasion for 3 months, they admitted that if this time it isn't resolved then it must be problem with the handset only and maybe replaced.
They kept on trying and trying to repair it even though they themselves were not sure of the results and wasted my warranty period doing this, and they refused to replace my handset after I visited the service centre only 1 day after the warranty period expired. I wanted to even deposit the handset with them to prove my point that I visited the service centre just 1 day after the warranty of my phone expired, but they said they will charge the minimum service charge even if you don't get the PCB of the phone replaced, so I had no option but to refuse it.
I want my phone replaced or want the Price (Rs 7800) that I paid for the phone.
Yours Truly,
Misbah Hussain.
([protected])

I had ordered Sony Ericsson HBH-PV720 Bluetooth headset from rediff.com with Order# 7453059. But the product which is delivered to me was in open polythene and without manual and accessories(You can see attached picture). Charger is also containing two pins and blue tooth has only single hole for charging. I already requested them by mail and phone but nobody answering/replying for that.

Kindly do needful.

Regards
Karan

I have purchased a Sony Vaio laptop on 30 Sep 2012. After 2 days I noticed that Keyboard is not properly fixed. At that time I was on a tour and visited a shop and compared my laptop keyboard with same laptop available in store and I became sure that keyboard is not fixed properly.

As soon as I returned to my place, I logged a complaint with Sony Customer Care under complaint ID 11541667 on dated 10/10/2012. On very same day, a techinician from sony visited to my place and after troubleshooting he told me that repairing is not possible and sony will change keyboard after 4-5 working days. I am not agree for this repairing with a brand new laptop.. He also informed me that as per company policy if there is any manufacturing fault is reported within 15 days, company can replace the laptop.

I had visited to Croma Store from where I had purchased this, they people has told me that they can replace it only within 4 working days but now only Sony can replace this.

Now from 10th I am chasing customer care but not getting any satisfactory response.

Please provide me escalation matrix of sony.

Sir/ Madam

i have submiitted sony xperia u st25i for repair on 24-Aug-2012, No response update Sony Centre Saki Naka, Andheri - E,[protected] / 51, Mr. Sanjay... and Mr. Amit (Tardeo) [protected]

My WorkOrder Number : SE[protected]
Mobile Number : [protected]

Please Help me Do the Needful as urgent as possible...

Thanking You,
Rehan Shaikh

I ve purchased a Sony Ericsson(spiro) handset 8 months back from Bhopal.It worked smoothly just for 2 months or so.after that I had problems sending sms.If I wanted to send an sms I had to turn it off and switch it on again else I get a message saying Out Of Memory - even when there is plenty of memory.the handset takes approximately 5 minutes to restart. Unfortunately I had to take this handset to the service centre not once but twice in just 5 months.The phone gets hanged every 2-3 hours.

The phone didnt even worked properly for 6 months.It is a horrible & such a disgusting handset.I want the company to refund my money or to replace the handset to prevent me from taking severe action against the company.

I am Rahul, I had purchased a xperia x10 handset from reliance digital situated in bangalore JP nagar 2nd phase 2nd Oct, 2011. In july-aug 2012, my handset fallen dead, I got it repaired from authorised service station of sony situated in bijapur, but again it fallen dead on the same day when I got it. when I went back to the service stations of sony, they told me that they cannot provide any services as the handset manufacturing has been closed. But that is secondary if the handset is in warranty period then at any cost they have to provide me the service.Then I went to the bangalore service stations situated in jayanagar 4th & 7th block & JP nagar 2nd phase, they told me the same thing, I talked to the customer support as well & I got the same reply. This is not done if they are manufacturing a handset atleast till the warranty period they have to provide services or make replacement. I want them to make replacement for handset. Please help me out with this.

I have given my Sony Xperia Mobile Handset for changing the Glass which fell down and broke.
They Charged me 9000 to change the class.

I have spoken to Mr Venkatesh their manager and was advised by him to send him a mail its almost a month still there is no response even after speaking to him couple of times.

Every time i call service centre they say that they have not received any reply.I have never experience such a poor service. Whenever i call i get the same answer its surprising to note that to change the glass it costs me 9000 when the mobile cost is only 13000.

Ticket No :[protected]
Date :22 Sep 2012
Job No ;W[protected]

I need Sony to takeup the issue and give me a proper answer so i can decide how to mover further

Thnks N Rgds

J.Smith
[protected]
smith.[protected]@gmail.com

Dear Sir,
I purchased 46” Sony LED LCD TV model No. KDL-46HX 925 on 16th Oct. 2011 from Sony World, Noida. I have observed some malfunctioning in this TV from the first day.
The problem is that any text without any background (Back ground means the text as appears over coloured strip in News Channels) appearing on screen flickers when a image moves fast over the text. The text may be the subtitles appearing on Star Movie HD/HD World etc.
I have seen the above malfunctioning, first time, in a shopping mall where LED LCD TVS of Sony, Samsung and LG brand were kept for display. I have observed performance of Sony 46” EX 720, NX 720, Samsung Series 6&7 LED TV and LG LW665 LED TV kept side by side. I observed that the text ‘Star Plus’ of logo of star Plus channel appearing on right side top corner of the screen was flickering in above Sony TVs when a image was moving fast over the logo while there was no such flickering in Samsung and LG TVs. I discussed the matter with owner of e zone in the mall but he could not give any explanation of the problem, ofcourse, he accepted the problem.
After a detailed study of the reviews on internet, I was impressed by Sony KDL-46HX 925 and I decided to purchase it. I purchased the same from Sony World, Noida. I discussed the said malfunctioning as I observed in Sony 46’ EX720 & NX 720 with the owner of the shop. He assured that KDL-46HX 925 is the high end LED LCD TV of Sony and there would not be any such type of complaint in this TV. At that time I was in hurry and I could not check whether that malfunctioning was there or not and more over I was also confident that such type of problem might not be in such a high end TV of Sony. But when I operated it at my home, I observed the same problem in this model also.
Accordingly, I lodged a complaint on Sony web site and my request was logged as: 8507896 and 8488934 on Auto Acknowledgement. Afterwards, I contacted on Sony customer care to know the status of my complaint. They told me that my complaint No. was 8570181 and it was registered on dt. 27.10.11. They also told that a technician would come from Dehradun to rectify my complaint.
Later, a technician came from Sony Service Centre, Dehradun. I explained him the said malfunctioning. He accepted the malfunctioning but could not provide any solution. He assured that he would discuss the matter with senior experts of Sony and accordingly provide solution.
I have also observed that the above malfunctioning does not appear when the ‘Motion Flow’ function is set to ‘OFF’ position. This means that the problem is related to ‘Motion Flow’ technology used by Sony. So, I think that it is a very serious issue and certainly very shameful for Sony. Ofcourse, I accept that other aspects of the picture i.e. black level, picture details, colour quality etc. are really best and incomparable to other brands but the above malfunctioning in this Sony TV is very annoying and needs rectification. The problem exists in all the top most models i.e. HX925, NX720 and EX720. So, this is a serious design problem. I have not been provided any solution of above problem by SONY, as yet.
Since last one month I am also observing a dark line on the top of screen. I registered a complaint for this fault also but no solution could be provided by SONY as yet.
I request you to please help regarding above matter.

Abhishek Gaur
P-III/26, Bhagirathi Puram, Tehri,
Uttarakhand
Ph. No. [protected]

I had purchased a 32"LCD TV on 30th November 2008 (Model no KLV-32S400A). At that time I paid Rs 40,199 which was 4000 rupees more than LG & Samsung LCDs. the TV stopped working in August 2011 and was repaired by Sony service station at the cost of Rs. 7806+440 as transportation charges. Again after one year the TV has stopped working and this time the estimate from Sony is for Rs. 11,600 + service and transportation charges.

Now I have decided to give the LCD to scrap dealer and buy a new TV. However, I am really disappointed with the quality of this product. An expenditure of approximately 50,000 has gone waste for me.

I and my family members have vowed never to buy any Sony product in future.The least the company can do is to waive my service charges this time.
I take this opportunity to advise the same to all who log in on this website.

One of the Worst place for Shopping.
Irresponsible people working at one place. Concentrate only on sales. Do not bother about the delivery. Sales are important to them.

i purchased sony vaio in july 2010 and the hard disk completely stopped working, as a result i lost precious data where there is no help from sony service station for its recovery. really really poor hardware used and no services for the same. earlier i used acer it worked for 7 years without any problem...sonys poor product gave in 18 months time. I suggest all not to buy the same product.

I have recently buy a new Xperia Go . And found a defect on screen after around 15days.
Contacted Service center , it's a week now the mobile have been given to the service center but not getting any response.
I contact so many times to your service center ( S.G. Highway center , near Fun republic).. but there people not listening me and not getting response.

I think you people cheated me. Kindly request to replace my mobile as soon as possible.

Hi Sony Mobile Team / Customer Service Manager,
Reg:- Sony Mobile - SOLA MT27i

On 23rd June 2012, I purchased a SONY Sola - MT27i Model from Vijay Sales, Hub Mall, Goregaon E, Mumbai.
I am very disappointed because your product has not performed at all, as it should be. Initially there were issues with Speaker, battery & Touch Screen, for which I had shown to service center on 28th July 2012 at Mobile Technology, D.N. Nagar, Andheri.
Details -
Workorder # SE[protected].
IMEI / Serial # [protected].
Issues reported -
1. Touch screen issue - Phone was unable to unlock when I slide the unlock button from touch screen, Menu options were not scrolling.
2. Speaker issue - If I use speaker to play any video, song or calls, then the voice was cracking, it was not clear.
3. Battery issue - Battery drained out very frequently, I'd to charge my cell 4-5 times a day.
Where service cente guys confirmed above mentioned issues & said they will give a replacement. I got my mobile repaired only on 21st Aug (Almost a month).
I got new IMEI / Serial # [protected].

Now the handset I received after repairs was worse than the previous one, was having more issues, like Wi-fi not working, Network drops out & phone un-responsive, many buttons not working, I tried one day using this phnoe but very next day again submitted to service center.
Details:-
Workorder # SE[protected].
IMEI / Serial # [protected].
Issues reported -
1. Wi-Fi not working - Phone was unable to ditect & connect Wi-Fi connection. From Menu Settings --> Wireless & Netork settings, unable to check / un-check Wi- Fi options.
2. Network drops - Phone went unreachable, Network bar was showing 'no netowk'. I'd to restart several times (I restarted 12-15 times in day) to get the network back.
3. Again phone un-responsive / many buttons not working - I'd to restart several times (I restarted 12-15 times in day) to get the handset working.
So, now phone is again at service center & service center guys tried flushing & installing new software on it. It took almost 3~4 hours at service center. Now these guys reported that they will replace / repair it again, they might have to send it to Chennai & again it will take more than 15 working days.

However I am not sure how my next piece will be.

I called on Sony Mobile toll free # & opened a case # 93536268.
I spoke with Mr. Naveen Sharma, he recorded all my case & queries & then told me that he can not escalate my case as none of Manager / escalation team will be available at the moment, as it was off working hours (it was 06.30pm IST) & requested me to call again between 09.00am ~ 06.00pm. So having no other option, I called again on Sony Mobile toll free # around noon. I got Mr. Nitin on phone & he confirmed that my case will be escalated to proper channel & requested me to wait for three working days, also both of these tech supports suggested me to write a mail with all detials.

Now my question are -
1. Hardware repairs are already done, flushing & installing new software is also done, what else is remaining, which will take another 15 working days to work on?
2. I paid 19,989/- for this phone & of course a Brand name like Sony XPERIA, but I can't enjoy the product, the phone is not with me & in your service center for more than a month, then why I am paying for (20K ?? )?

I have been using Sony Products since long time and was very happy with it but now after this case I have to think otherwise.

To resolve this problem I would appreciate if you give me either cash back or I would like to go for other brand new (NOT repaired one) SONY smart phone model.
I look forward to hearing from you and to a resolution of this problem. Please contact me at [protected]@hotmail.com or +[protected] at the earliest.

Hi Sony Mobile Team / Customer Service Manager, (SES[protected]

Reg:- Sony Mobile - SOLA MT27i


Could you guys pls try to understand our frustration?

My Sony handset is in service center for more than two & a half month, many times I called on service center number but no proper information given about repairs of my Sony handset.

I am requesting you to go through entire mail chain below & do the needful.

Having no other options left I've Tweeted & FB'ed on Sony Mobile pages. I hope atleast now Sony team will help me with replacing my Handset with new one.