[Resolved] Sony — Service centre

Prem singal

from New Delhi, Delhi

Sep 25, 2012

Address: South Delhi, Delhi

My laptop was not working so I went to Sony vaio service centre m/s club electronics at south extension delhi and showed my laptop to their engineer and after checking he informed me that the hard disc had to be changed and that USB port was broken and on 28th August gave me an estimate of approx rs 8500.00 as repair charges and spare parts cost for which I gave my go ahead.the service centre then informed me that I will have to pay advance amount for which I paid rs 4000.00 and service centre told me to inquire about the status after 2/3 days,when I contacted them after 3 days the service centre informs me that Sony has stopped producing the reqd hard disc and offered me a hard disc which is double the price of the first estimate.I can not understand how Sony can stop producing a part which was available one week before .This is a case of cheating and harassing a senior citizen by giving one estimate earlier and then quoting double the amount later.My contest is this that once they have taken the advance it becomes ethical and legal duty of the centre to repair and change the spare part.

The service centre is now pestering and pressurising me to pay the revised double amt or take back the laptop.

Kindly suggest what is there for me.It is a certain case of cheating,blackmailing on Sony hand it's service centre.

Looking forward for a reasonable reply from your forum

With best regards,

Prem singal. Y

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sony India Customer Care

from New Delhi, Delhi

Sep 26, 2012

Verified Support

Dear Sir,

We would like to check upon your concerns. Please share your complaint no. with us. Else, share your contact no. with us. We will need these details to get in touch with you.

Further, we suggest you get in touch with our service team at our direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com Our service team shall help you further with this issue.

Regards,
Sony India Team

ricky9

from Gurgaon, Haryana

Dec 3, 2012

to sony

hy i am ricky lives in malviya nagar .i admitted here my complaint that i just bought a new laptop sony vaio SVE15113ENW its model name, cpu-intel(R)core(TM)i3-2370M [protected]@2.40ghz in september 2012 and its really working so slow like a hanging problem.i dont understand whats the problem arising in my new laptop.plz suggest me what should i do.

Danish imam

Mar 10, 2013

Dear sir/Madam,

This is a complian against GARIAHAT SERVICE CENTRE KOLKATA PHONE NO.[protected] INDIA.

one month before i bought one SONY LED TV 32 INCH MODEL NO.KLV-32EX330 , I Called to service centre to visit my place for installation , they asked me about warranty card , i replied having international warranty card with me.

They committed that they will come next day, but they failed after that i caleed many times they replied repeatedly next day , but it never comes.

Thogh we are regular consumer of SONY PRODUCTS.

After being puzzled and upset with their false commitment i am compelled to write here to get solution.

It would be highly appreciated if they send earliets.

Thank u

looking forward for prompt action.

SYED DANISH AZFAR IMAM
0091-[protected]