[Resolved]  STAR CJ Online Shopping — Order cancelled

Address: Delhi

Hi,

I have ordered one "Sports Bag" from STAR CJ website on 18/Feb/12 with order number "[protected]" for Rs.29 with using one promo code under some promotional offer received from internet and paid the same amount using my credit card, but they have automatically cancelled this order without any information and my consent, and on 23/Feb/12 I randomly checked my account in website to see shipping status of my order and came to know that it was automatically cancelled by the company without any refund and information.

I immediately called their customer care number[protected] to ask who have ever requested for cancellation of this order, but unfortunately they didn't had any answer, and they keep me on hold for more than 20 mins while transferring my call to senior deptt on my 1st call but still not connected so I had to disconnect because I was calling from my reliance mobile and that was not a toll free call, and once again on hold for around 30 mins on my 2nd call so I have disconnected once again ending up wasting around Rs.40-50 for nothing...

I just wanted to ask them the reason why the order was cancelled when they have already accepted my payment, please don't give any excuses like out of stock or poor quality. And on top of that there was no such information and pathetic customer care services and till date I havn't received my refund as well.

I request Consumer Complaint to follow up on this with the concerned company.

Regards,
Ritu Akhilesh Gupta
[protected]