[Resolved]  Star Health & Allied Insurance Company Limited — Unfair rejection of my claim

Address: North West Delhi, Delhi

I am having an insurance poilcy from this company with insurance cover of Rs. 300000/-. This is my 3rd year of policy and I lodged a claim with the company on 20/8/2011 which was well received in the claims department in Delhi of the company. I kept on following up for the status of the claim with the customer support team which in turn assured me that the cheque is coming in one weeks time. To my disbelief, I was told by the customer care officials two days back that my claim has been rejected as it did not include hospitalisation for 24 hrs. But there are various procedures which do not require hospitalisation and still covered in policy. Why my claim is rejected. No one is answering to my emails which I am sending. I had undergone a surgical treatment which did not require hospitalisation and then the company, if as per poilcy, could have returned my documents stating it to me. But I could not understand why they kept sleeping on my documents for one month and then one fine day, during my discussion with customer care team, I was told about rejection. I need your assistance in this case and I need to have my claim approved.