[Resolved]  Suzuki Motorcycles India — Warranty claim issues

Address: North Goa, Goa

I had purchased a Suzuki GS150R on 12th January 2010.

The bike started having issues with the chain assembly after 3000 kms.
Evertime i complained the chain was tightened. After 18,000 kms the chain and sproket has given way.

It makes a horrible noise and I can feel the drag when riding the bike. The service centre suggested me to change the entire assembly at my own cost.

On lodging a complaint with the compny, they to say the chain is a consumable and as such isn't going to be replaced under warranty.

A chain assembly that cannot last even 20 30 thousand kms is surely a manufacturing defect or a result of improper servicing. In either case i'm liable for a free replacement under warranty.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Porvorim
    Goa
    India
    File a Complaint

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR