Swaroop Honda/Honda — Poor Service Delivery

Address: East Delhi, Delhi

My first service and it was horrible from you guys. CB Twister I got in Nov,2011 from Swaroop Honda Preet Vihar and they advised to get the services done from your workshop. You guys charged me 900/- bucks in the name of polishing and blah blah.. That is acceptable but the service which I received was horrible. It started with - When the bike was ready to be delivered after the first service, I could easily figure out that you even did not wash the bike properly. I and my friend pointed out many spots where you had not cleaned the dirt.. After that when I was on the way to home, I was losing controls and bike was getting out of control. Somehow I managed to ride for few kms and after that I collided with a jeep from back at a speed of 30kmh but no damage done except broken headlight. The person who helped me in getting up after I fell down, drove me home and was clear that the bike had very lose breaks and is not safe to ride. The reason for collision was improper lose front and rear brakes. Do you guys check these things before you deliver it? I don't think so.... and You don't think that these issue might toll up on the brand like Honda and your agency swaroop honda. After that the second issue I realize next morning that I was not able to start the bike with Self start system with high accelerator. Somehow I started it with the Kick start system and after that at each and every place where I kept the bike slow, the engine stopped. Be it on red light or at any speed-breaker or any place where I slowed down the bike. It was killing when It stopped at a speed-breaker and the car behind me escaped from an accident. I am first time rider and have very little experience in riding but I know the basics of safe and efficient driving. My max is 55 kmh. I do every thing to keep the engine safe and smooth and safe fuel. Now here comes the last and story. When I bought the bike, the people around me suggested that the bike would give you low fuel efficiency per litre in beginning and after first Service- you will get better mileage. In my case it was completely opposite. I have taken down the details of each and every fuel filling and km reading and now I realized that it gives me 5 km per liter less that what I got in first 400 Km.

Now I have been waiting for other service date due so that I can find out some other service centre and get rid of these issue. But you must consider the kind of services you people are offering. I was in no mood to complain but today I thought I should inform you so that you can monitor these things and let your rest of the customers happy with you. Its not the matter of a customer or two. but the Trust Swaroop Honda and Honda Motors would lose.
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write me at [protected]@techcrush.in
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    Swaroop Honda/Honda
    Delhi
    India
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