[Resolved]  Symphony — Air Cooler not working

Symphony cooler — not functioning

we have purchased a cooler from Dass electric trading on[protected] Kalyani nagar pune by invoiuce no is 9709KMC FROM THE DAY OF PURCHASE TILL DATE WE HAVE GIVEN THEN SEVERAL COMPLAINS REGARDING THE NOT COOLING OF THE COOLER BUT NO ACTION HAS BEEN TAKEN AS YET WHEN WE CALL THE DEALER HE SAID I WILL SPEAK TO THE COMPANY AND LET ME KNOW. WHAT SHOULD ONE DO IF A BRAND NEW PRODUCT DOESENT WORK AND IT TAKES A MONTH FOR ONE TO LOOK IN TO THE MATER.

Symphony — No response from the service support

Sir!! I havebought my new cooler Winter from Symphony. It's still in the warranty period and it's pump has stopped to operate .I have asked them regularly about the date they will come to repair it but they only tell me the dates there hasn't been any action taken on my cooler
My complaint no which the company told me is 6/13
Plz take the necessary actions
My contact no. is [protected]

Dear Sir

I have purchsed a Symphony Cooler (Model-Winter) on 11.05.09. But within 1 month, i feeled that it is not working well. As shown description of this cooler, it is not giving proper air .So, i complaint to that dealer from which i purchase. He is postponding me every time tthat Engineer will come on Monday, till now it is not checked by any Symphony engineer. Now, he is saying that Company does not providing services.

So, please tell me whether you does not provide service to your customer. I purchased it in Rs 7800/- Other details Are;-

ModelNo-WINTER
Shop name:- RAMESH CHAND CYCLE STORE, Ateli Mandi, haryana
Bill no- 1395
Amount - Rs 7800/-
Date- 11th May, 2009
My phone no- [protected], [protected]

I hered about SYMPHONY and purchased this. But really this was my Life Biggest Error that i believe on your company
You are providing Bad product and Worst services. You can see a Shopkeeper abusing the company that they are not sending engineer.

I know that my Rs 7800/- is bad debts, but i will go to consumer court for this.

Please reply me whether this is fault fromyour side or from that shop keeper.

Waiting for your reply.

You can also contact me at [protected], [protected]

--
Thank you
With Best Regards
NITIN K SINGHAL
Chartered Accountant
[protected]
[protected]

Symphony — Not working

We bought Synphony Air cooler. Model: Kaizen . in Feb 2009. It worked smoothly for two months. After that it stopped working. We compalined to the company. No body is responding.

Symphony — Not functioning

My cooler Symphony which is not under warranty, not functioning

regards
imad
[protected]

my cooler not functioning

Symphony is a fraud company. They will never listen to your complaint.
I am facing pump problem since 15 days but they are giving excuses and not repairing it.
Never buy any symphony product.

we have to go consumer coart & case of mental harrasment,

The people for whom all has been escalated and called :

Tejas Gandhi : Customer support

Ramesh : [protected] ( The person who had come for the repair )

Basawakumar : [protected] ( 1st level of escalation )
Kiran : [protected] ( 2nd level of escalation )

Nobody is working on this..

Dear Customers, We regret the inconvenience caused. Kindly visit www.symphonylimited.com/service to register your service request. Alternatively you can SMS your<name, city, pin code & serial no.> to [protected] to get your complaint registration number. Our Team will get back to you with a resolution at the earliest.