[Resolved]  Tally Erp — Payroll module not working properly

We are using Tally from Version 5.4. And 2 years ago when we were using tally 7.2, we got a mail from tally solutions regarding the latest version of tally and its features (ie Tally9). The features they said were
* Advance Accounting to manage your accounts
* Advance Inventory to manage your store
* Statutory compliance for VAT, TDS, Service Tax, Dealer excise, Fringe benefit Tax (FBT)
* Payroll to manage employees accounts.
* POS Invoicing with bar code supporting.

We then upgraded to Tally 9 and activated Payroll module. It was all good till the end of that financial year. In the next financial year after splitting the data the payroll module was crashed.
In the new financial year's tally the opening balances of payheads were not allocated to each employees. (ie In financial year 2008 – 09, Under Payhead LOAN closing balance was Rs.5000/-
Its breakup is as follows :-
Employee A :- Rs.1000/-
Employee B :- Rs. 1500/-
Employee C :- Rs. 2500/-
Total :- Rs. 5000/-
After splitting the data in new financial year the loan opening balance will be Rs.5000/- and when we look for the employee wise loan outstanding there wont be any opening balance for employee.)
It was the same situation for all the payheads, no payheads were showing the employee wise opening balances). We complained about the issue 6 or 7 months ago and they have not yet rectified the error.
Now they are sending mail to again split the data for the new financial year. When i asked them about the above issue i got a reply which am pasting below

"Dear Customer,

We thank you for using Tally.

With reference to your query registered with us regarding the issue of payroll. We understand that you want to carry forward the loans and advance balances of employees from the previous year, by using the payroll feature of Tally. We would like to inform you that we are sending a procedure through attachment-enclosed check the same. In case of any difficulty kindly get back to us.

For further clarifications if any, please feel free to revert.

Thanks & Regards,
X X X X X X X X X X
Technical Services,
Tally (India) Pvt. Ltd.,
Voice Support:[protected]/[protected]/[protected]
Fax:[protected]
Email: [protected]@tallysolutions.com
TallyWeb: http://www.tallysolutions.com/ "

Now what should i do to get the problem solved and how long will it take? I have no idea of what to do now.

Regards

Sreekumar
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Aug 14, 2020
Complaint marked as Resolved 
 
2 Comments

Comments

We have purchase Tally ERP-9 Glod Programmes and Serial No. is[protected]. This programme is running very slow. Our service provider Mr. Ameet and Our office porsonals had lodge complaints with concerned department but thereis no responce from Tally Authorities. Even there is reply of my Two reminders on their E mail Address.
JKJOSHI
Authorised Personal.
I purchased TallyERP on 3rd May and after buying I found that Software is able to round off VAT/CST figures but failed to round off Service Tax figures. Further there is no option to round off the figures anywhere in Tally.

I complained to Tally and asked for REFUND, they flatly refused.

This is a high headedness from a reputed company on whom users like us trusted and they fooled us and duped us of our hard earned money.

How Govt. of India is allowing them to operate and do such Malpractice and illtreat their customers.

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