[Resolved]  TATA-AIG/ AUTO SECURE POLICY — Non-Receipt of Policy after making the payment

Address: Hyderabad, Andhra Pradesh

I HAVE MADE ONLINE PAYMENT (THROUGH TELE-CONFERENCE) OF PREMIUM BY USING MY CREDIT CARD ON 18TH MAY, 2010. AFTER FOLLOWING WITH THE COMPANY FOR ALMOST ONE WEEK THREE DAYS I COULD RECEIVE COVER NOTE OF THE POLICY.

EVEN SERIES OF MAILS WERE EXCHANGED BETWEEN THE CUSTOMER SUPPORT AND ME OVER AND ABOVE THE TELEPHONIC CALLS. I HAVE SPENT ALMOST MORE THAN HUNDREDS OF RUPEES FOR THE TELEPHONIC CALLS. AFTER SO MUCH FOLLOW UP INVAIN I COULD NOT GET ANY KIND OF RESPONSE EITHTER FROM THE CUSTOMER SUPPORT OR BY THE TELE-EXECUTIVE.

I HAVE READ SO MANY GRIEVANCES IN THE WEBSITE OF YOURS WHICH THE POLICY HOLDERS ARE FACING WHICH ARE THERE IN THE POLICY DOCUMENTS BUT NO SOLUTIONS ARE BEING OFFERED TO THE END CUSTOMERS, SO I MADE A FINAL CALL TODAY (I.E 27TH MAY, 2010) FOR CANCELLATION OF POLICY. EVEN NOW I COULD NOT GET ANY KIND OF POSITIVE RESPONSE FROM THEM. FOR CANCELLATION OF POLICY THEY NEED TO HAVE POLICY NUMBER OF OTHER INSURANCE COMPANY WITH WHOM I AM ENTERING NEW POLICY. NOW MY POSITION IS BEFORE THE DATE OF COMMENCING OF THE POLICY TATA-AIG ARE INSISTING ON SO MANY DOCUMENTS WHICH THEY ARE NOT ABLE TO COVER BEFORE THE POLICY IN ALIVE.

NOW I REQUEST YOU TO LET ME KNOW THE MODE OF OPERATION FOR RESOLVING THIS KIND OF GRIEVANCES WHICH THE CUSTOMER IS FACING AFTER MAKING THE PAYMENT AND FACING MENTAL AGONY. THIS KIND OF APPROACH TANAMOUNT TO DEFICIENCY OF SERVICES WHICH A CUSTOMER FACES WITH THE COMPANY AND THERE IS NO IMMEDIATE SOLUTION TO THE CUSTOMER EXCEPT THE ROUTINE FOLLOW-UP WITH THE INSURANCE COMPANY OR THROUGH THE CONSUMER FORUMS. NEED IS ALWAYS FELT SPEEDY DISPOSAL OF THESE KIND OF PETTY CASES.