[Resolved] Tata Docomo — bad behaviour/ Not taken request

sidharthsaluja

from Delhi, Delhi

May 25, 2013

Address: South West Delhi, Delhi

Tata Photon No. [protected]

I want to share my experience today with Tata Photon store at New Delhi, Dwarka sector 10 market.
It is not a new thing that the tata employees talks rudely with people and behave like they dont care. I am used to it.

As I am facing a lot of issues and i never get a good speed with this useless device. I was planning to disconnect it but that way my hard earned money to buy this piece of junk gets wasted. So, I thought to convert it to prepaid and keep it so that i have the option to use it. I went to Tata photon store at dwarka sector 10, New Delhi to convert my postpaid number to prepaid number.
The person sitting at the store says that i cannot do anything as my system is not working and my id is blocked. I asked then when can I come. He just handed over a piece of paper and said that call on the number given. Then he said that the system/ID is not working from seven days and they dont know when it will work. He then said go to the other store at sector 5 Dwarka store. I asked are you sitting idle as your system is not working, he said YES with a annoying facial expression.

I then have to go to the other store as i dont want to pay 1000RS per month for this useless connection any more. The other store at sector 5 dwarka, simply took my request by filling up a form and taking the required documents. No work in computer/system is done in front of me.

now my questions are:

At Dwarka sector 10, there were 3 staff members and everybody's ID was blocked?
If their System/ID is not working then how can they provide communication services to the customers?
If their ID is not working from 7 days and they are sitting idle, company is paying them for sitting idle?

Last, when the other store has taken my request i can simply see that the system is not working. Only a form needs to be filled. Then why he did not help customer and simply deny customers??

Sidharth Saluja
[protected]
Tata Photon No. [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rajaro

from Mumbai, Maharashtra

Jun 20, 2014

I totally agree. Their service is terrible in Dwarka ( I am not sure about other places).I had taken this disconnecting my airtel broadband ( was very satisfactory ) citing some travel which I am supposed to do on & off. But when I contacted them they sent the engineer to do the speedtest went back & eventually got a response from that they dont have better service in this area & if I want I could return the dongle & get the money back that too to be returned at some outlet in Janakpuri.

>They never told this at the time of buying, I repeatedly asked them about quality of service.
>What about the hassles of getting a new connection from other service provider.
>Connection breaks 20 times in every 10 minutes.

Its the sad state of our legal system that these companies bank upon.Had this been any other country they would have been sued for a bomb by now !!

Rohit Rajan

rajaro

from Mumbai, Maharashtra

Jun 20, 2014

I agree .. service is terrible / pathetic.Most ridiculous service.I went for photon wifi disconnecting my airtel braodband citing travel mobility.
Its a headache.. connection breaks 20 times in 10 min, pathetic speed.. engineer visited & eventually I have been told that they dont/cant have better service in this area Sector 4 Dwarka... & I could return the gadget & get money back that too to some far off dealer/ outlet in Janakpuri.

=Did they not know this at the time of seeling.I had enquired repeatedly about the quality.
=They would have been sued by now had it been any other country.
=This is nothing else but fraud, only thing that is provided uninetrrupted is the bill.

I am sick of the TATA DOCOMO... sucks
Rohit Rajan