[Resolved]  Tata Docomo — Unable to Connect Customer Care Executive

Address: Bangalore, Karnataka

i recharged my mobile online. Money got deducted from my Credit Card. But nothing got recharged on my number. It took me 24+ Hours to connect customer care. Even i tried to connect them in mid night also, still the customer care is busy and call get disconnected.

Even i tried to write a mail on [protected]@tatadocomo.com, but nothing happened. It reflected that the mail is written by some human computers.

TATA DOCOMO has Pathetic Service.

I don't know why government is failed to regulate the companies so strictly. Big [censored]t......


--- Kumar
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Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

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Hi Kumar,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.
My no is [protected], I have activated Rs 81 GPRS plan on Nokia 112 on 21 dec 2012,
Saved settings .switched phone off and then on.
But still I am not able to connect to internet saying "subscribe to packet data first"
Contacted customer care executive he asked me to delete and again save settings
I have done same but then same error message is coming.

And worst thing of TATA DOCOMO NETWORK is that when again I tried to connect customer care, I am getting response that all customer care are busy with other and on same day I tried to contact executive 20-30 times but then also getting same Busy response.
Next day I tried 40-50 times then also same Busy response I get.
It's pathetic and cumbersome .
Hell tata docomo service.
Please deactivate my Rs 81 GPRS and refund my money as soon as possible as I haven't used single bit of 1024 MB
WORST NETWORK.
Airtel is costly but it's services to customer care is much greater then DOCOMO.

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