[Resolved] Tata Docomo — online recharge error

chetanoza

from Mumbai, Maharashtra

Feb 15, 2012

Address: Mumbai City, Maharashtra

I tried to do online recharge, but it showed error. So I tried it multiple times. There was no sucessful tansaction screen or recharge msg on my number, but my balance was deducted three times.

1. I tried online recharge from tata docomo's official site for GPRS pack of Rs. 39 that gives 2 GB for 30 days.
2. After I entered the veriication code sent to my mobile, an error was thrown, the creenshot of which I have attached.
3. So I tried it again, but the same result.
4. I again tried from different PC but again the same result.

My money has been deducted three times and no successful transaction details on internet or thru msg.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 15, 2012

Verified Support

Hi Chetan Oza,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

chetanoza

from Mumbai, Maharashtra

Feb 15, 2012

Tata Docomo Number: [protected]
Alternate Contact Number: [protected]

email id: oza.[protected]@gmail.com
alternate email id: oza.[protected]@yahoo.co.in

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 16, 2012

Verified Support

Hi Chetan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

chetanoza

from Mumbai, Maharashtra

Feb 17, 2012

I would appreciate if you can give a timeline for resolving.
I have tried customer care number also but with no results.