[Resolved]  Tata Docomo — COMPLAINT AGAINST TATA DOCOMO

Address: Andhra Pradesh

I had purchased Docomo prepaid number [protected] one and half year ago. After using it for six months. I had converted to MOBILE NUMBER PORTABILITY (MNP) BSNL Network. After an year i had converted MNP Uninor network but suddenly disconnected while i was using it, now i can see the same number is available in new Docomo postpaid connection. How can the Docomo company disconnect the purchased number and reuse it for their new connections
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Aug 13, 2020
Complaint marked as Resolved 
 
4 Comments

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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We request you to kindly revert us back to [protected]@tatadocomo.com with alternate contact number which will assist us in doing the needful.

Thanks and Regards,
Customer Care
Tata Docomo.
hi,

Myself Sundhanshu kumar Tiwari.My tata docomo CDMA no. is [protected].

I have requested customer care for cancellation of my post paid CDMA tata docomo no.my cancellation request no. was[protected].After that One Representative from tata has called me & request me to convert it in to pre paid GSM.I agreed for the same.

After some days Mr. Mahendra Solanki ( Mb. No. [protected] )of tata docomo told me to clear all dues to convert it in the Pre paid GSM.He assuered me to convert it in to Prepaid GSM.
I cleared my all dues( RS. 350) & submitted new documents to Tata docomo office, Alkapuri ( Miss. Maya sharma) .Miss maya sharma has collected my documents & given me the NEW SIM & told me that your No. will Automatically start in 07 days of time...

After 07 days when it doesnt start i again went to Miss. Maya, then she told me that your No. is Dis connected automatic & we cant port it to GSM prepaid.When I talked to Mr. Mahendra solanki & inform him about this, He told me that he cant d anything...and you can start the same no. in postpaid only...

Mr. Mahendra has bluffed me as he told me earlier to clear all payment for porting & after that he denied to do it.

Pls take the appropriate action as I am facing lots of problems due to disconnecting of my no.

Sudhanshu kumar Tiwari
Alternate Mb No. [protected]

Email : [protected]@yahoo.com
Couple of months back i purchased tata docomo(no.[protected]) For 4-5 months i am not using that.Monthly bill coming regularly.

I called several time to customer care and told them to disconnect connection

They did not do that

I already paid all usage charges.

I thought tata docomo will provide good service for me.But did not get that service yet.

with regards,
prasobh

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