Tata Docomo — Services are activated Automatically

Address: Mumbai City, Maharashtra

hello Sir,

I am using tata docomo no. [protected], which is a prepaid number. From the last 3 days, continuously some false services activated day after the day. I have approached so many time to the call center representatives or thru chat service from docomo site. Each time they deactivated the service and refunded the balance to the account.

This is activity on the daily basis i am doing to refund back into my account. I have not requested any kind of service or any call. You can check call details and message details as well and can confirm that I have not requested any service, moreover i am using the cell which is of very basic usage having no camera/music/browser.

Service Activated wrongly:
1. Bolly Tips - 20 Dec
2. Love Tips - 21 dec
3. Chutkule - 22 Dec

The first two services has deactivated successfully but the customer representative denied to de-active the third service and also denied to refund the amount.

I am totally frustrated with the services activation issue and needs my money and frustration compensation in lieu of the this service.

Request you to please take a strict legal action on such fraud services which they are charging on daily basis to normal customer.

Regards
Pankaj Goyal
[protected]