[Resolved]  Tata Docomo — internet connection problem

Hello,

I recently bought a tata docomo 3g data card. They told that the speed is 3.6 mbps but actually i'm getting somewhere b/w 25kbps to 100kbps. The upload speed most of the times is less than 10 kbps. Recently, when i tried to connect to internet i got a msg as connect failed when i enquired abt the reason for this error msg i found that my background verification failed. The reason its mentioned is that I'm a bacheolar and might leave the house anytime. This is for the first time i'm hearing this reason for rejection of connection from any company. If they had told me this thing earlier i probably would have gone for some other internet service provider. Now, i want to return back the data card but these guys are not taking it. The outlet is near kamakya theatre in bangalore. I've paid 2000 Rs for data card and the plan is unlimited usage (10 GB) and the monthly rental is 1200. I just want to return it back as the service is too poor and the speed is very less. The kamakya outlet guys have not given the printed bill till now saying their server is slow and they couldn't print the bill. However, i've a handwritten bill. I've used very less and not even used 1GB till now. Its been 20 days. Can some tell me how to get my money back or settling the things out.

Regards,
Madhu

Hello,

Thanks for the swift response. I had emailed my email id and data card no. to your email id(send email link).
I donno whether you received it or not. I didn't receive any email till now.

Could you please let me know whether you received any email or not?

Regards,
Madhu

Hello,

The issue is not resolved yet. Is there any one looking into it?

Madhu

To the customer service executive

I have seen some information on the net about 3G data card that can give 21Mbps speed. Is this service available at Bangalore? Can I take a demo? ..Vijayashankar: [protected]

I am having tata docomo connection . From past 20 days my internet connection is not working . I already
complained for this problem . But still it didnt solved .

I am having tata docomo connection . From past 20 days my internet connection is not working . I already
complained for this problem . But still it didnt solved . My mobile number is [protected] .

Hi Ishank,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Ishank,

The inconvenience caused is deeply regretted. In order to proceed with your complaint, we request you to revert with the mentioned details which are mandate: ?Name of Access Point: ?Symbol displaying (E/G): ?Error prompt: ?Is it related


Thanks and Regards
Customer Care
Tata DOCOMO.

Sir,
My mobile no. is [protected]. My GPRS connection always get disconnected on 40 minutes.
I would request you to please solve above mentioned problem. THANKING YOU in advance.

Dear Mr.Soren,

Your complaint has been registered with docket number PNR[protected] and the same will be resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hi,

Thanks in Advance.

What was the action taken for the internet disconnectivity issue in TATA DOCOMO Internet Service

I am also facing the same issue for a long time...
The internet service from the TATA Docomo is untrustable.
Cant even able to do any transaction like train ticket booking and some crucial internet application like online banking, attending onlline meeting etc. What was the solution for all these from the Tata Docomo?. Will it continues to do the same??.
Either subscribers of Tata Docomo have to switch to some other Network???


Only the advertisement and teasers are attractive in Tata Docomo Now a days??/
Tata Docomo has lost its service quality and Customer Satisfaction...

i have been using docomo internet and it disconnects every 30 min or so be it 2g or 3g. My sim number is [protected]. Hoping for a prompt response.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html (operating from 8 am to 12 midnight.) Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata DOCOMO.

Sir,
My mobile no. is [protected]
I'm having a failure to connect internet on a Single Attempt.
Sometimes a restart of the device is also required to get connected to internet

hello sir,
I am using tata docomo num. [protected], ahmedabad. I am using your 250 rs. plan( 1gb 3g nd 205 bal) but I cannot connect to Internet same time. and Internet disconnected any time nd cannot connect fast.. please fix it...it's take 40 to 60 minutes to reconnect.. I talked to your customer care but they didn't give ans. And disconnected phone.. I am waiting for your reply
Thank you

hello sir,
I am using tata docomo num. [protected], email address ([protected]@gmail.com) ahmedabad. I am using your 250 rs. plan( 1gb 3g nd 205 bal) but I cannot connect to Internet same time. and Internet disconnected any time nd cannot connect fast.. please fix it...it's take 40 to 60 minutes to reconnect.. I talked to your customer care but they didn't give ans. And disconnected phone.. I am waiting for your reply
Thank you.

Hello,

I am using tata docomo service my no is [protected]. I am not able to connect Internet .From last 5 days giving error "PACKET DATA NOT AVAILABLE" this error.
Please check the issue and if you want any information regarding this then let me know.

Thanks in advance.

I have been facing problem in accessing 2g/3g data in my tata docomo for the past 7-8 months. I tried contacting the customer care but all in vein. The data is shown available when my data is switched off but as soon as I switch my data on the connection disappears. The apn pin and other settings are also correct. I have to keep switching the data on and off for like 10 times and maybe then i get the connection which disappears with 10 minutes. Its highly frustrating .
my number is [protected]