Tata Docomo — online recharge not done

jamlove

from Ahmedabad, Gujarat

Aug 2, 2012

Address: Gandhinagar, Gujarat

i have always used online recharge option to recharge my balance in many telecommunication company but on 01/08/12 i tried to recharge my balance on my tata docomo number [protected] of Rs. 1000/- and i did that using my Online SBI account which i use always for online shopping or any recharge.
but this time when i did the recharge 1000/- got deducted from my account from SBI and it is even showing that the transaction was done to tata docomo account and " MSBI[protected]IGB9853120 TRANSFER TO [protected] BILLDESK TRANSACTION A" like this is written in my bank statement.
but even after 24 hours i have not got a single penny. when i called the customer care they gave me a retalier complaint number 52202 which is not a valid number and when i told that them what happened to me they said dont worry sir you will get your money. but i am travelling abroad and i had to recharge my phone so that i can use it on an international roaming but this is very wrong. i mean where my money can go??????????
pls get back to me soon with my money ... i hope you guys will help me to get a solution..

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Comments

Ssajal

from Mumbai, Maharashtra

Oct 27, 2010

i have being using online recharge for currency recharge for my mobile no. [protected].
last recharge i have done using online tatadocomo prepiad website.
money got deducted from my bank account but balance is not debited in my mobile number account [protected] .
transaction id------NET TXN: BILLDESK MYBK[protected].
send any reply at my mail id only-
[protected]@gmail.com

YASHDEEP

from Mumbai, Maharashtra

Sep 25, 2011

pls find the attachment , i did the online recharge but amount has deducted & balance not received yet.

bgajendra

from Mumbai, Maharashtra

Feb 20, 2012

I am recharged Tata Docomo with HDFC online ac, The amount deducted from A/c but not recharge. I contact the Tata Docomo customer care they are not responding properly and the mobile not connecting to the customer care once I day in a day. Each time they are telling different reason, but they are not taking proper action to resolve my issue. 2 days over still they may not resolve.

Please take a proper action to resolve me problem.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 21, 2012

Verified Support

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Aug 6, 2012

Verified Support

Dear Customer,

As per our records we have found out that your number has been successfully recharged with Rs.1000 .

Thanks and Regards
Customer Care
Tata DOCOMO.

anu007

from Hyderabad, Telangana

Sep 4, 2013

i have tried to recharge my tatdocomo no. [protected] for rs 300/ by sbi onlne on 30th august 2013 : 20.41.05 hrs. Amount of rs 300/- deducted from my account with ref. no. IGL5354859 (state bank of india bhopal).I was expecting that amount will refunded with 3 to 4 days, but it is not happen. please do needful and oblige.
sudhir jain
mobile [protected]
[protected]