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Tata DoCoMo

[Resolved]  Tata Docomo — POSTPAID BILL

Address: Raipur, Chhattisgarh

With reference to my mobile number [protected].I have requested TATA DOCOMO for post bill credit limit freeze upto Rs.1000.After reaching the amount of Rs.1000 my services will be stop.

Previously TATA DOCOMO did the same.But during last month bill (Bill Number [protected] Dtd.05/08/2012) they are not stop my services and quote the bill of Rs.1945.

However i request again for the same and filed the complaint at their customer care as well as their customer service ID (customerservice.[protected]@tatatel.co.in).

But they are not solve the problem and give pressure to pay the bill of Rs.1945.

Again today they stop my outgoing services without solving the problem.

However to start the services i paid the amount today morning .

Kindly take the necessary action at your end.
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Aug 13, 2020
Complaint marked as Resolved 
 
4 Comments

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Comments

Dear Sir/Madam,

I have lost my tata photon data card in the month of Nov'11.I requested them to cancel the service for the same.Bu after my several request to them for cancelling the service,they didnt respond and now they are sending bills for whole 4 months to pay.As I have explained to them,if i am not using your services,then why should i pay?I have also requested them to check my IP address whether I am using your dungle or not since 12.11.2011.They are telling as the dungle is in your name,you have to pay the bill.

I request you to look into the matter and try to help me.

Regards
Sanjit
Reply
Hi Sanjit,

We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number on [protected]@tatadocomomarketing.com so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.
Reply
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.
Reply
Dear Customer,

As per your complaint bearing number[protected] our concerned team spoke to you and informed you that the payment has been updated and your number is activated and also informed you that you will not face credit limit issue again

Thanks and Regards
Customer Care
Tata DOCOMO.
Reply

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