Comments
Tata Docomo — Wrong bill generated, No replies from Customer care
Hi Sir,I am using TATA DOCOMO 3-G Estick services. I am using 5GB unlimited plan(1000/-) but the bill I received as per 10GB Plan.
I have called customer care, no proper answer for that. They do not have details of my last month usage hence I need to pay the amount according to 10GB plan.
Hi Surya,
You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Same issue here,
I had tatadocomo postpaid 3G connection with number [protected] and relationship number[protected].
I had shifted my factory to new location where tatadocomo coverage was near to none and when receive its speed is even lower than old age dial-up connection (i agree it was due to low network). So I planned to change the service provider, and for it I went to its nearby office for cancellation.
First the officer in charge told me that I have to cancel by calling their customer-care number so I called there and then the call-center person said they cannot take the request directly and said I have to give it in written to their office. During this time of 2-3 visits to their office and calling customer care number my new bill was generated.
Then their officer at their docomo office told me that I have to pay both due bills then only they can accept the request (note: both bill was without usage as no network). I thought lets pay if the issue gets close.
Paid both bill and cancellation request was accepted on 5/9/2012 (with dully signed xerox for proof), after few days I got call from their customer call center for not cancelling the connection. They tried every step to convince me and also offered me to shift to prepaid connection, I replied that first cancel my this postpaid connection and then If I needed I would take other prepaid connection.
Few days gone, I thought its done, then again the the bill started generating.
I mailed the issue to [protected]@tatadocomo.com (as they say in their bills for any query).
No reply.
I called customer-care toll free number and got reply that they have not received the cancellation request at all.
How come ? as I have received the call for stopping the cancellation from their side only.
this issue continue to 2-3 months, bills generation, and me making emails and calls to customer center.
Finally I called the customer care number around 1st march 2013 complaining the issue and told them that I have the written proof for their acceptation of cancellation request, so finally they registered my complaint and was solved on 3rd of march 2013 with a call from MR. Sunny from their customer care call-center with accepting that they had received the request on September 2012 and giving me the waiver of all due bills since my last cancellation request and forwarded me to the cancellation department and the connection was cancelled.
Again the question is, if they can cancel the connection from call center end, why they had not done before and charged me two bills initially (which I had paid without making any issue to close the connection)
Finally I thought all done, and again i was wrong.
Again new bill generated, and over and above I got threatening call claimed to be from delhi court for claim o[censored]npaid invoice from number [protected] and gave me number of Some advocate MR. RK Sharma [protected], I called him and he threatened me to make payment in 1 hour, I tried to explain the issue but was stopped in between that they are not tata docomo employees and so cant take any explanations as this is legal matter, and forced me to make payment or come to delhi when called from court.
I called call-centers, went their offices and got the issue that the waiver was registered on 3rd of march but still not deducted from my account till 21st of march. How come as its above 15 days, are they such overloaded with work or worst customer care service ? God knows. Mean while the calls with MR RK Sharma (claimed to be advocate). So finally I paid the amount to come out of issue even after the company had accepted that it was their mistake as I had personally seen the complaints registered on the centralized system of tatadocomo when I went to their office for this issue.
Lets see if they still generate the bills or stops it. And I get refund of my paid money as it was already waivered by the company.
Would reply what is done.
I had tatadocomo postpaid 3G connection with number [protected] and relationship number[protected].
I had shifted my factory to new location where tatadocomo coverage was near to none and when receive its speed is even lower than old age dial-up connection (i agree it was due to low network). So I planned to change the service provider, and for it I went to its nearby office for cancellation.
First the officer in charge told me that I have to cancel by calling their customer-care number so I called there and then the call-center person said they cannot take the request directly and said I have to give it in written to their office. During this time of 2-3 visits to their office and calling customer care number my new bill was generated.
Then their officer at their docomo office told me that I have to pay both due bills then only they can accept the request (note: both bill was without usage as no network). I thought lets pay if the issue gets close.
Paid both bill and cancellation request was accepted on 5/9/2012 (with dully signed xerox for proof), after few days I got call from their customer call center for not cancelling the connection. They tried every step to convince me and also offered me to shift to prepaid connection, I replied that first cancel my this postpaid connection and then If I needed I would take other prepaid connection.
Few days gone, I thought its done, then again the the bill started generating.
I mailed the issue to [protected]@tatadocomo.com (as they say in their bills for any query).
No reply.
I called customer-care toll free number and got reply that they have not received the cancellation request at all.
How come ? as I have received the call for stopping the cancellation from their side only.
this issue continue to 2-3 months, bills generation, and me making emails and calls to customer center.
Finally I called the customer care number around 1st march 2013 complaining the issue and told them that I have the written proof for their acceptation of cancellation request, so finally they registered my complaint and was solved on 3rd of march 2013 with a call from MR. Sunny from their customer care call-center with accepting that they had received the request on September 2012 and giving me the waiver of all due bills since my last cancellation request and forwarded me to the cancellation department and the connection was cancelled.
Again the question is, if they can cancel the connection from call center end, why they had not done before and charged me two bills initially (which I had paid without making any issue to close the connection)
Finally I thought all done, and again i was wrong.
Again new bill generated, and over and above I got threatening call claimed to be from delhi court for claim o[censored]npaid invoice from number [protected] and gave me number of Some advocate MR. RK Sharma [protected], I called him and he threatened me to make payment in 1 hour, I tried to explain the issue but was stopped in between that they are not tata docomo employees and so cant take any explanations as this is legal matter, and forced me to make payment or come to delhi when called from court.
I called call-centers, went their offices and got the issue that the waiver was registered on 3rd of march but still not deducted from my account till 21st of march. How come as its above 15 days, are they such overloaded with work or worst customer care service ? God knows. Mean while the calls with MR RK Sharma (claimed to be advocate). So finally I paid the amount to come out of issue even after the company had accepted that it was their mistake as I had personally seen the complaints registered on the centralized system of tatadocomo when I went to their office for this issue.
Lets see if they still generate the bills or stops it. And I get refund of my paid money as it was already waivered by the company.
Would reply what is done.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
Tata Docomo — Unexpected Bill Coming Before request to company for close the connection & my account.
Dear Sir,I m Vikas Vikee From Patna,Bihar have purchase a tataphoton connection([protected]) on july 2011,but in october month i had call the customer care to close the accounts whenever paid all the dues,customer care has says give us two-three days to close the accounts.But there r no close my account no any confirmation.On 1 Dec i had again knock to ccc for close the accounts then send a message from ccc "thankyou for notifying us with your issue faced on cancellation and refund at 01/12/2011,15:55:47 hours.your request will be resolved by 03/12/2011 15:55:09 and Ref. number is[protected].The SR Complaint on churn has been raised on [protected].your reference no is[protected].we will resolve your request by 03 dec 11."
In this gapping i have sure that my connection has closed but can't happen.Conection are allready open as earlier.My childrens are using at my home without permission in recent last two months.Tata Customer care call me to paid the dues bills, sudden i awake my coonection is till open.
i again call to ccc & told him I[censored] had closed my connection on october or december , i shall have no pain for dues bill.ccc suggest me that sure that face u trouble & give me a case id[protected] will be rtesolved by 02/08/2012 11:15:48.
A man from tataindicom called after two days tell me to pay all dues bill,there r no mistake from tataindicom side & give me a message"The sr complaint on churn raised on [protected] has been closed.[protected]:57 am.
Note To Points:-
1. If my connction has closed in october why i take a pain.
2.What is the commitment of a reputed company.
3.Why i shoud stress about dues bill & call to paid.
4.call by me about the closing never call by comapny about my compalin status.
5.If i fault to buy a data card by reputed company,it's a wrong decision.
Regards
Vikas Vikee
Cell No.-[protected]
Patna,Bihar