[Resolved]  Tata Docomo — unwanted balance deduction

dear sir,
i am suffering from a problem of balance deduction while i have not using any extra service of tata docomo...after balance deduction when i try to contacting customer care..then no reasonable information have been provided to me...otherwise they have make the excusses of no system updation. And after few minutes,my customer care call barred.
i was browsing a site....www.supermovies.in/ in previous night& trying to download a bollywood movie desi boys. I have not any click on advertise flash of exciting offer or games.... But i have got a text msg of balance deduction of 99/ rs.by tata docomo. While in msg,i was informed that i have downloaded a value pack of tata docomo. While i have not get any content & neither download anything. Although balance deduction???????but whyyyyy!?????? No answer on customer care officer...they have know only to say...''i hope u are satisfied with me!!!!'''
I feel every time,when i have my no. With much rechargefull,company has deduct balance & make any unexpected excusses or not have sufficient information due system updation.....tata docomo company is fully fraud... No information,no cause,no confirmation, but only & only balance deduction

plz help me sir. I am so troubled from balance deduction problem.
Company ever denied to refund the balance but never stopped it....
My contact no is [protected]
vicky

Hi Vicky,

As per our records the deducted amount of Rs. 99/- has been already credited to your account. Kindly check your balance.


Thanks and Regards
Customer Care
Tata DOCOMO.

Dear sir
I am live of alwar Rajasthan my village is Not installation Mobile Towers- TATA-DOCOMO GSM, Mobile Company Towers not Installation for my Village. All Post & Village Peoples problem to Mobiles Towers not Cover airy. So new Towers installation of my Village. HUTCH, IDEA, TATA-DOCOMO GSM, RELIANCE, not cover airy all sim Mobile Company Towers. So My farm house is TATA-DOCOMO GSM New Antennas installed Ground mobiles towers .
Thank
Address :-
Ram Govind Vyas S/o Shree Kailash Chand Vyas
Village -Thosadi . Post- Bhulari . Tah.-Rajgarh .
Disirict - Alwar . (Rajasthan ). India
M.- [protected] & [protected]

Tata Docomo — Unwanted Balance deducted

A value pack on TATA DOCOMO 3G life WAP service has been activated without my knowledge on my TATA DOCOMO number & Rs 50 was deducted from my account, while I was accessing internet. When I tried to stop that service today in the morning by sending the stop message to customer care another Rs 28 was deducted.
When I want to stop this service why Rs 28 was deducted??? I want all this money back in my account & stop that service immediately.

Dear sir,

My mobile no is [protected] and iam using tatadocomo services. On 25/02/2012 i activated GPRS package of Rs 65 and i received 2.5 GB data and on the same night i was using internet from my cell phone and when i checked my balance total Rs 57 have been deducted from my main balance and also some data balance aswell....so dear sir tatadocomo have took unwanted balance deduction of Rs 57 from my sim and i faced this kind of problem lots of time earlier. So iam requesting to tatadocomo company to plz refund my decution amount of Rs 57 as soon as possible. Otherwise im gonna take action against you and your company. And if i will not received my deduction amount by today or tommorow itself than i will definetly change my sim to idea..

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

My email : [protected]@gmail.com
Circle: Tamilnadu

I have never ever seen a network like yours. It was my mistake switching from Airtel to Docomo. I must have been in Airtel itself. Now only I understand the value of Airtel after switching to Docomo. In 24 hours nearly 12 hours My mobile is un-rechable eventhough I'm in the Capital city Chennai. Thats another case. Now Im not new to mobiles, Im using mobile for more than 10 years. Now I was charged 130 rupees without my notice and when I called customer care they say I used GPRS. If I am to use Ill use it by activating 5 rupees pack or 17 rupees pack. More over I have wifi connection in my home and there is no use o[censored]sing your stupid GPRS connection and more over I have deleted your settings in my mobile at the time it reached my mobile. I can even show whatever proof you want for this. This is not fair to treat your customers this way. Please refund my money. If you have checked properly, then you will surely know that is your mistake and I have not used any GPRS or anything. Then why are you treating your customers like this. Please refund my amount.

Dear Nithin,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

tata docomo mobile service provider deduct my balance again an again and when i call to costumer care they didn't receive my call and hold my call.
and i don't know how made this rule that any costumer can call only once...after this no call will connected to care...

Hi,


My Tata Docomo Prepaid n. is [protected]. I use WiFi to surf internet from mobile.
On 1st march 30 Rs deducted for Bolly subcripson without touching the mobile, I only turn WiFi on in my mobile and i am sure gprs was off in my mobile. Then after 1 minute i got deducted about 50 Rs.

My balance became zero. Then i recharged my mobile with 250 Rs on 4th March.
After some time i got deducted 99 Rs for PROMO Auto renewal automatically. I begged to customer care to return my amount.but still no luck.
Tata Docomo complaint website is useless. It doesn, t allow to register a complain.
Now i am waiting for my balance become zero and then throw away this Tata Docomo .


Regards
Ajay

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

my mobile number is-[protected]
my email id is [protected]@gmail.com