Tata Docomo — about gprs

amay fanase

from Vadodara, Gujarat

Feb 9, 2012

Address: Vadodara, Gujarat

to docomo,
you are very disappointed me.the customer care executives are very careless to customers. i have recharged worth Rs.65 for gprs. But there haven't any message of recharge yet. The executives are in hurry to cut the phones. also there haven't any of confirmation messages. I tried the customer care numbers about to 12 to 13 times,But everytime there were a tape like this,"Our all Executives are busy in other customers please try after some time". This is not a way of servicing the customers.I think the executives are senseless.
I won't trust on TATA DOCOMO until my expectations are taken rightly.
Mb.- [protected]
Mail- [protected]@yahoo.in

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 10, 2012

Verified Support

Hi Amay,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 17, 2012

Verified Support

Hi Amay,

This is to inform you that your complaint has been already registered with docket number PGSR09409027, which will be resolved by 21-FEB-2012 10:23; your complaint is being looked into by our concern department. Upon resolution of the aforesaid complaint, the concerned team will call and apprise you about the status of the same. "

Thanks and Regards
Customer Care
Tata DOCOMO.