[Resolved] Tata Docomo — VAS activation without permission

asrimani

from Mumbai, Maharashtra

Dec 8, 2012

Address: West Bengal

Avijit on 8th Dec 2012.

My TATA DOCOMO Mobile No. is [protected]
On[protected] at 11:53 pm while using internet I got the following message from 56660

" Hi You have successfully subscribed to Musstbuy on tata at Rs30/30days till 28- Dec. To Stop, Dial 155223(tollfree) or dial *660*9# and select unsubscribe"

and deducted Rs 30 from my account for that NON REQUESTED/PERMITTED activation. My Grievance is why and how can they deduct the sum when I had not even requested for any Activation of any kind. But I waited for few days to know what kind of service they will provide. But SORRY, there was no service. Then on 8th Dec 2012 I dialled 155223 but there was no mention of MusstBuy service in the automated response and surprisingly it declares that I have not any active VAS. Then I dialled *660*9# and UNSUBSCRIBE. At 5:40 pm on same day I received a message from 56660

"Thanks for trying hoppr. We loved to be in touch with you and we are sad to see you go. You will not receive any more updates. To restart SMS HOP to 56660"

(AAFAT SE CHHUTKARA MILI)

I AM HUMBLY REQUESTING to CORRECT THE SYSTEM IMMIEDIETLY to AVOID UNWANTED / NON PERMITTED ACTIVATION /UNAUTHORISED DEDUCTION for the greater interest of the COMPANY to AVOID LITIGATION and other UNPLEASANTRIES to both the COMPANY and the customers as the CONSUMER &
"I want my money BACK"

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sarang.kamil

from Mumbai, Maharashtra

Feb 11, 2012

Tata Docomo — VAS Activated

VAS CALL ME TUNES ACTIVATED AND RS. 100 DEDUCTED FROM MY ACCOUNT UNNECESSARY. I HAVE NOT REQUESTED FOR THIS SERVICE. THEY PURPOSELY CHARGED ME 100 RS. FOR 150 DAYS WITHOUT MY KNOWLEDGE.

REQUEST YOU TO PLEASE SOLVE THE ISSUE.

REGARDS
KAMIL SARANG
[protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Feb 20, 2012

Verified Support

Hi KAMIL SARANG,

As per our records the deducted amount of Rs. 100 has been already credited to your account & as per your request VAS service has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

priteshdalvi

from Delhi, Delhi

Jul 12, 2012

Tata Docomo — Activation of VAS without my permission

VAS service BOLLYMASALA is activated on my docomo number [protected] on today afternoon without my permission. When I asked for refund no response please stop my service & refund me as early as possible.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Jul 13, 2012

Verified Support

Hi Pritesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

asrimani

from Mumbai, Maharashtra

Dec 11, 2012

Thanks to Tata DOCOMO.

For taking immediate action and refund within 72 hours.

Pulkit Chahar

from Delhi, Delhi

Dec 19, 2012

For the past few months docomo have been continuously unfairly charging me for services I didnt activate. They have charged me 15Rs for buying podcast on facebook marketing several times. They have charged me 30Rs for activating records club. And several other VAS have been activated without my permission which deduct money ranging from 2 to 30rs.

At first I used to tolerate it because it used to be 2-3Rs and I didnt have time to port my number to other network, but now it has increased and they suddenly deduct 15-30Rs from my balance, so its a big loss even if I immediately cancel the service. If this happens again I will be forced to port my number to other network as I have lost around 200Rs to this already.

Please resolve the issue. My number is [protected].

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 28, 2012

Verified Support

Dear Customer,

An amount of Rs. 30/- has already been credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.