[Resolved]  TATA Indicom Broadband Services — Problem in connection

Tataindicom Broadband Internet — not provided with internet connection

I had regestered for tata broadband internet at 17 july 2009 and they told us that they would provide connection within three days.The anothere day a man came for verification and the third day two company men came and installed all wires and told that we are failing to get connection due to some cable problem.they assured us that they will solve the problem within four days and provide with connection.The four days have now turned to 16 days but there no response.We had also lodge complaint on there costomer care phone number and they told that you will be provided with service within 48 hours but still no one came.Im am very dissapointed with there service and therefore i am force to lodge this complain with hopes that you will take a stric action against there service.Thankyou

Great news for Hyderabad,
Get Broadband Internet Connection (Hyderabad) at your door step.
Call [protected] or visit http://www.tatabroadbandhyderabad.ioffice.in
Our Product Offers:
• Photon+ : High speed mobile internet connection.
• Photon whiz : Wireless internet connection.
• Photon pro : Wireline internet connection.
• Walky -Talky
• Land line Phones
• CDMA Mobile Phones.

Tata Indicom Broadband — CHEATING on FACE

Hi All,

I have been a proud Tata broadband user for past 1.5 years and used to recommend people about it, but since last six months I am having a nightmare with their services. Tata's services has taken a big fall, their customer care is the most pathetic I have ever seen. People with IQ less than 50 I guess and the capability to irritate you to the core. Following are the issues I witnessed with them.

1. Limit on UNLIMITED Plan: When I took the connection, I was mentioned that it was an unlimited download plan. During the first month of my usage, I got a call that I am about to reach my upper limit of download and I should upgrade to higher plan. On explaining that I have an unlimited plan, I came to know that TATA has a fair usage policy according to which there is an upper limit on all plans and no such plan is unlimited. 1st instance of cheating: Not telling about the policy at the time of taking up the connection. Issue not resolved, had to put a check on my speed to limit the download. Accepting the policy, but seriously disgusted with the dirty tactic used.

2. Charging for Static IP: The installer came to my house and told that I can have static IPs for different PCs for free. I was happy with the offer and took static IPs. 5 months later TATA charges me Rs 2000 plus taxes for Static IP. On raising the issue N number of times, banging heads with customer care callers for hours and days, issue finally resolved.

3. THE BIGIE, The big fraud and CHEAP act : While taking the Tata connection, the contact person Mr. Madhunendra (from Pune), gave me an offer of paying up for 4 months in advance and having the 5th month free, I was impressed with the offer and paid for 4 months. The payment was done on 27th July and my connection started hence, as per the offer I was not due to pay anything till 27th December. Till the end of 4th month, except the two above issues, it was fine. On 1st Dec I see a bill of 1820 (Charges for one month). On being amazed I called up the customer care and asked for an explanation, this is where the funny story beings. The customer care at that moment tells me that it’s an error in their application and it will be reverted at the end of month of December, on believing their word I accepted. Still I used to get reminder calls every alternate day to pay up the bill, when it told I caller it’s already been discussed I used to get responses like "That is with complaint department, this is billing department, pay the bill first". I used to ask them do u have any communication within you or not, they used to reply shamelessly "No".

Now to my Horror, on 1st Jan I see a bill of 3640 (charges for 2 months), when raising the issue, I get to hear a brand new story, that the offer is not applicable to my connection as the offer was valid on connections starting from 1st of Aug, i.e. 3 days after my connection started. This was something really pathetic on their part, I tried to contact the person who came to my house for the connection, but again a surprise, his phone was deactivated. Then began a sequence of endless calls and emails from my side to customer care, 90% of them were not answered and rest 10% used to take 30mins at least to understand the issue again. It was getting way to irritating for me to explain the issue again and again when I used to call. I was getting constant reminder calls from TATA for paying I bill, which I obv. Refused to pay. I raised to issue to the nodal officer also, but she was also not of any help. The best part was, they accepted that it was a fault, I asked them few questions which they were not able to answer and still shamelessly asking me to pay the bill.

1. Why would I pay for 4 months in advance for a postpaid connection?
2. How did the salesman knew abt the offer in July when it was due to start in Aug?
3. Why a change in TATA's statements in December and Jan?
4. Why not contacting the person who came to my house with the offer?
5. Accepting that there is an issue, then why asking me to pay the bill?

Also, when I used to get on their nerves for the issue, they used to give me reasons like you have already been reverted 2000 earlier so why asking now, acting like I should be thankful that they did that much bid. Pathetic is the word for TATA people, their attitude is going down the lane like anything. I knew that Reliance used to use such tactics of fooling customers but never expected this from TATA.

Current status is my connection has been disabled for not paying the bill and no one is answering from TATA end for this issue. They just repeat the old saying of paying the bill. Even after giving them the threat of consumer court, they behaved like goons and replied in a tone like, 'Do what you feel like, we are not bothered'. Seriously SICK attitude. Someone please help me in this regard.


Regards,
Karan Gujral

P.S.: Thanks for having the patience of reading this

TATA INDICOM BANGALORE BTM LAYOUT POOR SERVICE

I am staying at BTM Layout near SBI Micolayout every time i need get out of my room to road when i net to call somebody ... either its not reachable or mid time disconnected...I am just regretting why i have taken tataindicom..

Kumar Pushkar
[protected]

Well said only works at road ...its meant for road only dont take it to your home...

My internet is not working since the 19th of october 2011. Also when I try and launch a complain via phone they tell me that all their representatives are busy! That too is occuring since the 19th! Kindly look into the matter.

Tata Broadband — Cheating

Hi 3 days back i applied for a TATA broad band connection after seeing the advertisment in the local news paper, concerned person came on the same day and after discussion with him i decided to go with unlimited plan+wifi router he took RS 1100 for the Wifi router and he told that by the next day he will come with the device (wifi router) and make the connection

The next day evening i called him he said he will be there in another 1 hr, from the next time he was not picking my calls.


Folks any suggestions how to resolve this problem

The guy name is Uday, he looks after the connections in the S.R nagar

cdma 1 usb modem 1080 driver

Cdma 1 Usb modem sxc 1080 driver for windows 7 ultimate

I got modem connecting error 628