TATA Indicom phone connection — MISBEHAVIOUR OF AGENCY

The Manager
Customer Care Services
Tataindicom

I have not received any reply from your side regarding the complaint nor the connection, can anybody attend to this complaint or please forward the escalation matrix.

I would like to know is anybody listening ?

Regards,


Vinod Nair
Morgan Stanley | Administration
Bldg. 5, Sector 30, Mindspace, Goregaon (West)
Mumbai (Ex Bombay), 400 090
Phone: +[protected]
Fax: +[protected]
Vinod.B.[protected]@morganstanley.com





[protected][protected][protected][protected]
From: Nair, Vinod (MSAS - Corporate Svcs)
Sent: Friday, October 12, 2007 9:22 PM
To: '[protected]@tatatel.co.in'
Cc: '[protected]@gmail.com'
Subject: MISBEHAVIOR OF STAFF


The Manager
Customer Care Services
Tata Indicom


Hi,

I would like to inform you that one of your promotional Executives (Mr Prakash Jhadav) had filled the forms for new connection of Tata phone with internet. I was told that within 3-5 working days the connection will be done and the verification will be finished by 2 days.

On wednesday I gave a call to your office to speak to Mr Sudhir Singh (Manager), the attendent said that he is unavailable, after sometime someone came and said I am Sudir Singh and rudely told that we dont give connections so early.

Today I gave a call and asked that I would like to speak to Mr Sudir Singh on which I got a reply stating he is not available and I am Deepak SIngh when I enquired about connection it was told to me that why are you enquiring and the connection will be done within 3-4 days later and are you not able to recognise the voice I am Mr Sudir SIngh and started quarreling.
When I asked him who is your higher authority he said he is the highest authority .

I will expect some decent behaviour from your staff and in case if they are not able to escalate the matter and bury the complaint within themselves then I am not interested to take the connection.

The person is said to be one Mr Deepak Singh or Mr Sudhir Singh (Tele number 022 /[protected], I will expect a reply from your side at the earliest as such a behaviour is never expected from India's premier company.

I repeat please do take some preventive action so that your company name / brand never is affected.

The address in which the connection was to be done is mentioned for your reference :

The application number is CAS : 2143133
Cheque number : 116164, Corporation Bank, Bhayandar Branch (Rs. 1122/-)
It is the services which matters.

Vinod B Nair
A-302, Sai Bhakti CHS,
Sai Baba Nagar,
Navghar cross rd, Bhayandar (E), Thane
Maharashtra 401 105

Expecting an early positive reply from your team for a better association in future.

Regards,

Vinod Nair
Morgan Stanley | Administration
Bldg. 5, Sector 30, Mindspace, Goregaon (West)
Mumbai (Ex Bombay), 400 090
Phone: +[protected]
Fax: +[protected]
Vinod.B.[protected]@morganstanley.com