| Address: Faridabad, Haryana |
My name is Priti Juneja and I bought the petrol version of Indica Vista Aura Model in the month of April 2009. My Car Reg. no. is HR51 AE 4490.
In the beginning the Car was performing really well but from last 5 months I am facing a major problem with it. While driving at a slow speed, whenever I wish to apply brakes, I am not able to do that because the Brake becomes hard and stops working. The car does not stops immediately and takes some time to become still. This can cause a fatal accident anytime.
I have approached the TATA authorized service centre TRANS Automobiles for this. They kept my car for 12 days to solve this problem and charged Rs. 2000 for the same. But to my disappointment the same problem again appeared only after 2 days of their returning the car to me. Then I mailed my problem to the TATA customer care for the solution. After 1 week of which I recieved a call from TATA Pune office and the executive assured me that my problem will be sorted and I shall get a call from TATA service centre very soon.
Next day I got a call from TRANS Automobiles and they asked me to visit their service centre for the service of my car and not for the solution of my problem. After 1 week again I registered a complaint on TATA website but till date there is no solution with TATA MOTORS for my problem.
After such an awful experience I declare that TATA has one of the worst customer service department I have ever came across. There is zero customer satisfaction level neither do they bother about customer sentiments and emotions.
Infact the resale value of all TATA vehicles is pathetic. I bought my car for Rs. 3,80,000 in the year 2009 and now its resale value is just 2- 2.5 lacs.This means that in 1 year my car value has deprciated by 1,30,000 which is really sad.
By posting such a complaint and feedback I wish to warn everybody who is planning to buy any car of TATA Motors that their customer service is pathetic and they don't value their customers at all. So think twice before buying any car of TATA Motors. Was this information helpful? | 
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