[Resolved]  Tata - SBI Credit Card — Complaint against tata-sbi credit card.

Hi, i am shilpi from delhi.
I was holding a tata-sbi credit card.
I am very very very frustated with services of this card.
First of all, anytime i drop my check in some drop box,it gets misplaced.
And after doing lots and lots of effort,when i managed to pay my due amout and confirming due balance as zero from customer support executive, tata sbi credit card. I again kept on getting messages for this card that my due balance was 4000.
After many days,i got a call from an executive named sapna (Her mobile no is [protected]), she told me that the whole settement would be done in rs 500.I told her that i had already paid the full amount.
She said, to close the account,i need to pay this amount. She assured me that this stupid card account would get closed once i do the said payment.
I was so much annoyed that i decided to pay rs 500,as my life had become a hell dur to this card.
I paid the said amount to an executive named vivek([protected]) and also surrendered my acrd to him.

Then after months of doing follow up with sapna, i did not get any positive response from her. She always told me that it has been processed, it would be done soon. I was so much fed up with her irresponsible response.

Then one day, i again got a call from tata-sbi cards, that my due amount is around rs 6000 and i have to pay it.

I then called sapna to know about what the hell is going on there.
When i asked her about the due balance, she told me that she has left the tata-sbi credit card company and she has joined a new company. Now she can not do anything.
She said she would talk to her boss in tata-sbi credit cards.

I again called her after 2 days.When i asked her about what has happened.She said she has talked to her boss.
I was so much shocked,when i asked her whether she has the credit card no or my full name or my mobile no and she had none of them.
I gave her all these things and requested to do the needful.She said she would call me back.

After waiting for her call, i called her.She picked up my phone after a long time and when i asked her, she said now she is not bothered about all this. I asked her that she had left the company only some time back, whereas i had done the payment so many months ago. She was not interested to hear anything.
Now everytime i call her, she tells me the same thing that she would talk to her boss in tata-sbi credit cards.
I asked her to give me the concerned person's contact no or mail id,so that i can take the initiative at my end. But she never gave me that.
I called at tata-sbi card toll free no([protected]) also, but no bosy was ready to do anything.

N again, yesterday i got a sms on my mobile from tata-sbi credit cards,that my due balance is around rs 7000.
Hopeless, but i again called her today,so many times i did call her but she is not picking up my phone.

Please take this compaint seriously as this is a "dhabba" on the name of honesty and on the name of "tata- sbi".
My life has got hell and i m feeling very helpless :-(.

Also, in between, i had dropped a mail to customer.[protected]@tatacard.com but what reply i got from there, please find the mail attached below to see yourself.........................
Everytime, i drop a mail to customer.[protected]@tatacard.com , i get the same reply from feedback.[protected]@ge.com....They write that i should write to customer.[protected]@tatacard.com..........................

What a joke is this, i don't understand. But my life has got miserable......

Please see the mail below...............................................................

From shilpi goyal <shilpi.[protected]@gmail.com> hide details 3/27/07
To customer.[protected]@tatacard.com
Date mar 27, 2007 9:20 am
Subject fwd: 'caseid=[protected]'urgent -- regarding tata sbi card outstanding balance !
Mailed-by gmail.com


Fyip,
Please find the original mail that i had written, attached below and reply asap.

Regards,
Shilpi


[protected] forwarded message[protected]
From: feedback.Gesbi <feedback.[protected]@ge.com>
Date: mar 22, 2007 8:28 am
Subject: re:'caseid=[protected]'urgent -- regarding tata sbi card outstanding balance !
To: shilpi goyal <shilpi.[protected]@gmail.com>


22 march 2007

Dear ms.Shilpi ,

Thank you for writing to sbi cards.

This is with reference to your communication dated march 09 2007 regarding your sbi card account.

Sbi card related: in case of any queries on the tata credit card, we would request you to write at customer.[protected]@tatacard.com without altering the subject line or call our 24 hours, 7 days a week, at our local helpline number 60008000 or[protected]For bsnl and mtnl users).

Yours sincerely


Manager - customer service
..........................................................
I had written....

Hi,
I am shilpi from gurgaon. I am using tata sbi card with acrd no [protected] and i am very upset with the services provided.
In the month of september ,i had dropped the check in one of the drop boxes in noida but after 15-20 days i came to know that the check had been misplaced.
Then i talked to the customer care executive and posted a check to the delhi address.Again for another 20-25 days,the amount did not get debited from my account. I talked to customer care executive and i was asked to again do stop payment for the check.
Then in the month of november, i again dropped a check in gurgaon drop box and paid the full amount i.E rs 23,300 as per the outstanding balance at that time told by the customer care executive and had confirmed it with the customer care executive as well that now due balance is zero.
After bearing all this headache and also paying my bank the charges for stop payment of check for 2 times, i got card statement this month showing rs 4000 as the due balance.

I talked to the customer acre executive again. She looked the whole case history and agreed that mistake has been done at your end.
She told me that the bank got my previous checks after i did stop payment of my checks, so they ahd levied the charges for check bouncing and put interest for the whole amount of rs 23,300 and the interests for the subsequent months counted to be rs 4000.

She gave me this mail id and told me that the problem would be solved definitely.
I am very muich frustated with all this insensible service and want to cancel my card just now.
Respond to me at the earliest possible or i have to take some strict action.


Regards,
Shilpi