Tata Telecommunication ( Formerly VSNL) — Internet connection not working

We have the same problem. The TATA or VSNL group has completely ignored any and all complaints that we have send them. We even contacted their Nodal officers but to no advantage.

This is no way to run a business. We use alternate internet provider and will soon be getting rid of this connection.

Dear Sir,

My Computer is formatted, again I install the Operating System In my Computer, and i also install the modem of PCTEL. In this Computer my Dial-Up connection of Vsnl.net.
Why i cannot access my Internet & Email-Id? In this Connection comes Errorr No. 718, Please confirm me on[protected]/26853169 at 09:00am to 05:00pm

With Regards & Thanks
Rajnish Kumar
[protected]

We are having internet connection and it is not working for past 10 days, more than 6 complaints made and been reminding them and the CALL CENTER repliles that the same will be rectified within 24 hours, no body attends and we are totally frustrated about this.

VSNL — vsnl internet not working for past 10 days

sir,
im trying since 10 days to contact in your toll free for launching a complaint but we did not get any response.
Internet service is not working in my ID [protected]@vsnl.net for the past 10 days.

im much disturbed with out my net connection take this complaint serious and do the needful immedietly.

My son-in-law is sending me e-mails from his Ac < [protected]@idola.net.id> and I am NOT receiving them on <[protected]@vsnl.com>
WHY?

No actiton against deactivation request for respective
This is Pankaj Soni from Bangalore and I'm customer of Tata Indicom Wimax Broadband.
Recently on 30th, Dec 2008 I called up the customer care and requested for the disconnection of service and to deactivate my account from immediate effect. The guy told me a procedure to follow and pay any amount due, since I have all my bills duly paid I followed his instruction and drafted a mail to [protected]@tatacommunications.com and requested the disconnection with all my details.
But the representative just reverted telling me to follow the same steps as told by the call center guy.
At this stage I maintained my patience and reverted with clarification that my account is eligible to be deactivated. But to my luck another 'intelligent' representative reverted telling that they cannot found the account associated to the provided details. I donno what he meant by provided details (they already have my login Id, Name, Bill receipt no.), what else he was talking about.
Even after all this, I called again at the customer center and this time they told me by checking the details about my account that it is eligible for deactivation and regret for the delay in processing. This time they issued me a complaint no:[protected]/01/2009) stating that 'no action is yet taken upon the deactivation request' and assured me to get rectified within 24 hrs.
Till today (05/01/2009) no body showed up and even I didn't heard from them, then I decided to call again and the 'genius' sitting there started to telling me again to follow the same (the procedure) even I told him about all the conversations that I had in past few days.
Now its becoming unbearable for me to handle these guys. Its almost a week since I stopped using the account and requested for deactivation.
I don't want to use any harsh words here.
Now, I'll wait for one more day to hear from the company guys and I have check out my legal rights.
Thank You,
Pankaj Soni


http://www.consumercomplaints.in/complaints/tatat-indicom-broadband-wimax-c12518...⇄

We are using 02 mbps leased line (1:1 pure) from last April 2007. After the revised price which effect from June 2008. We continous sent mails to the concerned personnels but no response. Payment would be on bi-monthly basis. We are expecting bills on behalf of revised rate.

sorry to say but no body is responsible to take care corporate customer. Its nothing but just a negligence, irresponsibility & carelessness.

Kindly look into the matter & do some immediate action on priority.

This really gives wrong impression for corporate along with retail customer.

Waiting for positive response.

For further clarification / information please feel free to revert back at mentioned email id or below mentioned contact number.

Regards,

Kuldeep Arora
i-mate India Pvt. Ltd.
6A, 6th Floor, Lotus Tower building,
New Friends Colony,
New Delhi-110065.
Ph:[protected] Extn. 502
(M) [protected]

Hello Sir,

I have been using VSNL broadband internet connection for the past five years and for the past 6 months I have been having unresolved problems on a day-to-day basis. I have made multiple complaints but still to no avail. I live in Coimbatore and my VSNL email id is [protected]@vsnl.net. Since I work from home, uninterrupted internet facility is what I am looking for. I have been contacting one Mr. Karthick, his mobile # is ([protected]) and Mr. Saravanan who are supposed to take corrective measures in our area are of no use to us at all. He does not even pick up the phone most of the times. I am kinda irritated and fed up talking to the local guys here in my area. There has not been any response yet so far from anybody and I am unable to get connected for the past three days. I work from home and am in a do or die situation. I am really very frustrated with the VSNL customer support team. I think you should be needing better people working for you rather than having good for nothing sloths especially the ones working in my area. It would be of great regard if you could sort my problem at the earliest.

Regards
Michael

i have an 3 years pack on vsnl webmail. till one year completed. last one year i was used that mail. but yesterday my mail could not open. it say the password was error. but i am surely my password was correct. what is my problem? i dont know. pls recover my mail immedietly

yes vsnl is total failure there is no proper service to any product

VSNL — non installation of internet connection

Sir,
I am combatant member of Indian Air Force and posted to Agra. I had applied for internet connection at my house in Air Force area at Agra. My registration no. of internet connection is 3634321 dated 27 Aug 09. Till date my internet connection has not been installed at my house. I have repetedly called up SDO Mr. Sharma and his assisstant Mr. Dutta for the installation but they just give fake assurances of installing the connection within a week. It is very surprising that in such a fast pace world where private organisation provide such connection within 2 days, it reflects very poor on the all India organisation like VSNL for such delays and un proffessional approach.

regrettable about ur bsnl perf to the broad band consumers iam sending this message fm palakkad hub of bsnl it is a national shame the link fails like a cardograffic pulse everytime
a consmer cannot plan for jatha like u have been conducting have any one of you visited the maos territory you will feel the pulse of human being
i regrett myself being setteled in this state which has no thaught for the poor jatha can be arranged on contratcual basis in kerala irrespective of parties
god save the poor hariom

sqn ldr m rajan[ ret]

tele comunication — Connectiin not working

hi
my name is Mukesh Kumar I purched a new no from Airtel showroom madiyawala, hosur road, front of total mall before 15 days. But after 5 days the outgoing call is barred. i went to show room & cotect to custmer care executive they said your document not received. Then i submitted my all of documents (DL & PAN Card) on tuesday. But my outgoing call is not active. I talk to custmer care they also said that ur document not received & i went to airtel showroom they also said same. I just want to that how many times i will submit my documents.
Please do the needful.
My no is [protected]

Our internet connection is not working for last 10 days. We have been reminding them and the CALL CENTER repliles that the same will be rectified within 24 hours. Every time a new person comes on the call, and says she is extremely sorry for the delay and the connection will soon taken care of. But, the moment the call is hung up, they forget about the issue.
No body attends for many days and we are totally cut off from the connectivity, which is essential for our business. The complain number with their call centre is 10943266.

VSNL — no connection

My account keziah_thomas

Connection complain reported thrice No attention.
complaint No 11209504 and 11217104

I am am waisting lot of time in deleting messages.
The site doesn't open easily.
Pl suggest me way out.