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The Mobile Store — Non delivery of handset

I had purchased HTC handset online on 02/03/2010 from THE MOBILE STORE. But i have not received the handset yet. I am following with them since 6th march but getting the same response everyday i.e. its under process. I dont what is there process which is taking them too long. My order no is[protected] if anyone can help!
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The Mobile Store — non delivery of a handset

sir i have a order no [protected] on dt 14.02.2013 the mobile store web site but in 10 days after they cant shipped my hend set the i told the coustmer care person to cancel my order the person told that take 48 hours maximum time sir i want to know when did my money will be refunded to me
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    The Mobile Store Phone
    1860-267-6767
    1800-425-6363
    1800-209-6363
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    Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W), Mumbai, Maharashtra, India - 400 070
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