[Resolved]  TNT India Pvt Ltd — Damage of Consignment

Address: Mumbai City, Maharashtra

From: Saradha R <saradha.[protected]@tnt.com>
Date: Thu, 18 Nov 2010 14:12:11 +0530
To: <[protected]@gmail.com>
Cc: Zakir Hussain<[protected]@yahoo.com>; NANDA Mobile<nanda.[protected]@gmail.com>; Sharmila Balamurugan<Sharmila.[protected]@tnt.com>; A Purushotaman<a.[protected]@tnt.com>; Ranganath KR<ranganath.[protected]@tnt.com>
Subject: Consignment number :[protected] &[protected]

Dear Sir,

Refer to your mail regarding the Damage issue, we took it with our counter part to investigate the issue thoroughly. Further they did a clear investigation and found that the Shipment have moved in Intact and good condition in all our transit hubs and there is no issue reported while in transit and delivery. Further the shipment have got delivered In Intact and Good Condition.

Kindly note that these type of shipment is from Gulf countries by bulk and it will be repacked and given to our end to deliver all over India. Hence the packing was well worthy while in pick-up and delivery as for this case is concerned. We pick up Intact and deliver Intact and we do not have open delivery service.
TNT could not be liable for inside packing condition which is made by the agent.

Further there was no any complaint at the time of delivery in POD. Further under these circumstances we are very sorry to inform you that we are unable to entertain claims in this regards. We are sorry for the inconvenience caused to you in this regard. Further kindly contact the booking agent to whom you have booked for further assistance. The Sender details in Chennai is - Well Express Cargo - Mr.Farook[protected], Mail - [protected]@yahoo.com

Kindly find the POD in the enclosed file

Thanks and Regards,

Saradha
Executive - Support
Customer Service

T :[protected] / 6000 9999
F :[protected]
saradha.[protected]@tnt.com

TNT INDIA PVT LTD
Regional Call Centre - South, No. 1/37 F, St. Thomas Mount, Butt Road, Chennai - 600 016
INDIA
www.tnt.com

TNT sure we can

Saradha R/IE/TNT/TPG
15/11/2010 20:00 [protected]@gmail.com
cc"Zakir Hussain" <[protected]@yahoo.com>, "NANDA Mobile" <nanda.[protected]@gmail.com>, Sharmila Balamurugan/IE/TNT/[protected]@TPG
SubjectRe: consignment number :[protected] is delivered as your report then what is the problemLink

Dear Sir,

Good Evening!

First would like to thank you for your kind patience and once again we regret for the In convenience happened to you in this regard.

Further have highlighted the issue to our Regional Risk Security Manager who is checking for related investigation and feedback from transit hubs and depots about the damage issue. Also we are checking for the shipment Packing to conclude the case further. Since in claims we have process with various checkpoints the issue is getting delayed.

Definitely your case would not be ignored and iam taking utmost care to give a Final feedback with prior solution to you by 16.11.2010.

Kindly bear with us and will surely update you at the very earliest further upon the issue.

Thanks and Regards,

Saradha
Executive - Support
Customer Service

T :[protected] / 6000 9999
F :[protected]
saradha.[protected]@tnt.com

TNT INDIA PVT LTD
Regional Call Centre - South, No. 1/37 F, St. Thomas Mount, Butt Road, Chennai - 600 016
INDIA
www.tnt.com

TNT sure we can

[protected]@gmail.com
15/11/2010 14:33 Please respond to
[protected]@gmail.com

To"Zakir Hussain" <[protected]@yahoo.com>
cc"saradha" <saradha.[protected]@tnt.com>, "NANDA Mobile" <nanda.[protected]@gmail.com>
SubjectRe: consignment number :[protected] is delivered as your report then what is the problem

Can you please read my mail and reply accordingly.
Sent on my BlackBerry® from Vodafone
From: Zakir Hussain <[protected]@yahoo.com>
Date: Mon, 15 Nov 2010 14:30:29 +0530 (IST)
To: <[protected]@gmail.com>
Cc: saradha<saradha.[protected]@tnt.com>
Subject: Re: consignment number :[protected] is delivered as your report then what is the problem[protected] Details
Reference 573
Pick up date 19 Oct 2010
Destination MUMBAI
Delivery Date 13:00, 04 Nov 2010
Signatory ARUNA GAIKWAD

Date Time Location Status
04 Nov 2010 13:00:00 BK1 Shipment Delivered In Good Condition.

--- On Mon, 15/11/10, [protected]@gmail.com <[protected]@gmail.com> wrote:

From: [protected]@gmail.com <[protected]@gmail.com>
Subject: Re: consignment number :[protected]
To: "Saradha R" <saradha.[protected]@tnt.com>
Cc: [protected]@yahoo.com, isabelle.[protected]@tnt.com, "NANDA Mobile" <nanda.[protected]@gmail.com>, nivedita.[protected]@tnt.com, Sharmila.[protected]@tnt.com, "Cargo Wanasa Air" <[protected]@emirates.net.ae>, [protected]@tnt.com
Date: Monday, 15 November, 2010, 7:23 AM

Dear Saradha

It is now more than a week I have received your email and suggestion... What is the status... Or do you want us to forget and continue as a practice carried out by others...

Awaiting your feedback at the earliest...

Best Regards
Rajesh Gaikwad
[protected]
Sent on my BlackBerry® from Vodafone

From: Saradha R <saradha.[protected]@tnt.com>
Date: Sat, 6 Nov 2010 15:37:29 +0530
To: Rajesh Gaikwad<[protected]@gmail.com>
Cc: <[protected]@yahoo.com>; <[protected]@gmail.com>; <isabelle.[protected]@tnt.com>; <nanda.[protected]@gmail.com>; <nivedita.[protected]@tnt.com>; <Sharmila.[protected]@tnt.com>; <[protected]@emirates.net.ae>; <[protected]@tnt.com>
Subject: Re: consignment number :[protected]

Dear Sir,

Refer to your mail , please note Iam investigating the issue with the concerns regarding the Damage issue and we will update further status shortly

Thanks and Regards,

Saradha
Executive - Support
Customer Service

T :[protected] / 6000 9999
F :[protected]
saradha.[protected]@tnt.com

TNT INDIA PVT LTD
Regional Call Centre - South, No. 1/37 F, St. Thomas Mount, Butt Road, Chennai - 600 016
INDIA
www.tnt.com

TNT sure we can

Rajesh Gaikwad <[protected]@gmail.com>
06/11/2010 02:05
ToSaradha R <saradha.[protected]@tnt.com>
[protected]@yahoo.com, [protected]@tnt.com, nanda.[protected]@gmail.com, [protected]@emirates.net.ae, Sharmila.[protected]@tnt.com, nivedita.[protected]@tnt.com, isabelle.[protected]@tnt.com, [protected]@gmail.com
SubjectRe: consignment number :[protected]

Dear Madam

This is to inform you that we have finally received the consignment in SIX parcels on Thursday 04th Nov, 2010 at 12:00pm (IST) and thank you for the same. An amount of Rs.2,400.00 (approx) towards Octroi was paid by us on receipt of the octroi bill from the transporter…

On inspection/ verification of the materials on Friday 05th Nov, we are listing the following grievances for your reference:

1) The body of the electrical appliance – Kenwood make Microwave Oven is completely smashed from two ends leaving a large convex shaped dent of six inches on the top and sides. It seems as if the appliance was terribly crushed from the sides and top with large pressure creating the huge dents. Since, the microwave Oven is a high voltage electrical appliance we are afraid to use the same.

2) The wooden top of the modular table is completely broken at one end. This again may be due to heavy impact on the parcel.

We request you to please revert to us on the above grievances at the earliest and oblige. Please note we have checked with the original sender of the consignment about this damage which they are not aware and have confirmed to us that the material was given to the Wanasa Air Cargo Dubai in a good condition.

We are also marking this email to Wanasa Air cargo Dubai for immediate action.

Thanking You
Yours Truly

Rajesh Gaikwad
61/6, Shree Siddhesh Deep CHSL,
D Wing, PB Marg (Balaram Street),
Near Navjivan Tardeo Bus Depot,
Mumbai-400008, Maharashtra, India
Mobile no [protected] / [protected] / [protected]

From: Saradha R [mailto:saradha.[protected]@tnt.com]
Sent: Thursday, November 04, 2010 7:21 PM
To: [protected]@gmail.com
Cc: [protected]@yahoo.com; Rajesh Gaikwad Vodafone; [protected]@tnt.com; NANDA Mobile; Cargo Wanasa Air; Sharmila Balamurugan
Subject: Re: consignment number :[protected]
Importance: High

Dear Sir

We regret sincerely for teh Inconvenience caused to you in this regards.

Please note the sender have booked 2 shipments[protected] &[protected] seperately with splitting your shipment reason why we delivered seperately.

Further have forwarded you mail to Delivery Incharge to get a prompt feedback .

Thanks and Regards,

Saradha
Executive - Support
Customer Service

T :[protected] / 6000 9999
F :[protected]
saradha.[protected]@tnt.com

TNT INDIA PVT LTD
Regional Call Centre - South, No. 1/37 F, St. Thomas Mount, Butt Road, Chennai - 600 016
INDIA
www.tnt.com

TNT sure we can

[protected]@gmail.com
04/11/2010 01:37

Please respond to
[protected]@gmail.com

To"Saradha R" <saradha.[protected]@tnt.com>, [protected]@tnt.com, [protected]@yahoo.com, "Cargo Wanasa Air" <[protected]@emirates.net.ae>
cc"NANDA Mobile" <nanda.[protected]@gmail.com>, "Rajesh Gaikwad Vodafone" <[protected]@gmail.com>
SubjectRe: consignment number :[protected]
It is very disappointing to note that after commitment from your end, the consignment has not reached to us yesterday (3rd November) evening at 5pm. Your person who spoke to me from a number [protected] confirmed my delivery address and assured that the consignment will be delivered latest by 5pm. Inspite of Diwali festival shopping, we had to stick to the commitment made by your Mumbai counter office and cancelled all our schedules. Adding to the dilemma, your person TNT did not bothered to inform us about the non delivery.We are surprised with the experience met from your office. Since last one month, nobody from TNT bothered to give the actual status of the delivery. Nearly 15 days back, a person by the name Mishra had infact called me to inform that the consignment has reached Mumbai and he is calling from the Octroi post and that he is a clearing agent and demanded Rs.1,000 for clearing the material towards Octroi. We refused straight away and asked him to refrain from demanding any money which is against the law and we would rather stick to the payment of Octroi as deemed fit by the Govt. and as per Rules. Since then we never got a call from anybody nor TNT. Since last four days we have been communicating with your Chennai office 'WELL EXPRESS CARGO' on [protected] wherein the officer on duty says that the reason for the delay is due to my number is inaccessible since the material has reached India. We also wrote to them by email on [protected]@yahoo.com... We are unable to understand that why my number is inaccessible when somebody (Mishra) can call me demanding for money. How did he get my number when all records of the sender and the recipient is available with TNT and Wanasa Air Cargo Dubai. Lastly, yesterday evening at 0845pm your Chennai office informs me to note the consignment number Consignment no.[protected] in addition to the original consignment no.[protected] and that I would be receiving 5 pieces by yesterday late night or today morning (4th November) and that one piece will be delivered after a week or so.... The reasons not known to us. We are very upset with this kind of functioning by your office and had never expected from a esteemed company like TNT worldwide... We request your intervention from a higher level. This is for your information and record.

Thanking You,
Your's Truly

Rajesh Gaikwad
61/6, Shree Siddhesh Deep CHSL, D Wing,
PB Marg (Balaram Street), Near Navjivan Tardeo Bus Depot,
Mumbai-400008, Maharashtra, India
Mobile no [protected] / [protected] / [protected]
Sent on my BlackBerry® from Vodafone
From: Saradha R <saradha.[protected]@tnt.com>
Date: Wed, 3 Nov 2010 13:10:20 +0530
To: <[protected]@gmail.com>
Cc: NANDA Mobile<nanda.[protected]@gmail.com>
Subject: Re: consignment number :[protected]

Dear Sir

The Shipment arranged for delivery and directly they will intimate for any octroi to be paid in person . as the related papers are with the person.

Thanks and Regards,

Saradha
Executive - Support
Customer Service

T :[protected] / 6000 9999
F :[protected]
saradha.[protected]@tnt.com

TNT INDIA PVT LTD
Regional Call Centre - South, No. 1/37 F, St. Thomas Mount, Butt Road, Chennai - 600 016
INDIA
www.tnt.com

TNT sure we can

[protected]@gmail.com
03/11/2010 12:21

Please respond to
[protected]@gmail.com

To"Saradha R" <saradha.[protected]@tnt.com>, "NANDA Mobile" <nanda.[protected]@gmail.com>
cc
SubjectRe: consignment number :[protected]
Thank you so much for your speedy response... The correct address is: Mr. Rajesh Gaikwad 61/6, Shree Siddhesh Deep CHSL, D Wing, PB Marg (Balaram Street), Near Navjivan Tardeo Bus Depot, Mumbai-400008, Maharashtra, IndiaMobile no [protected] / [protected] / [protected] resiAlso please let me know if we have to pay any additional money after the delivery of consignment...Regards... Rajesh Gaikwad
Sent on my BlackBerry® from Vodafone
From: Saradha R <saradha.[protected]@tnt.com>
Date: Wed, 3 Nov 2010 11:54:45 +0530
To: <[protected]@gmail.com>
Subject: consignment number :[protected]

Dear Sir,

Refer to your mail, Please note the sender have given incomplete address further we have noted the address and working to get it organised fro delivery by today Noon else by tomorrow Positively. Since all vehicles leave at Morning for delivery and we trying as special case.

We will monitor further and ensure delivery at earliest

Thanks and Regards,

Saradha
Executive - Support
Customer Service

T :[protected] / 6000 9999
F :[protected]
saradha.[protected]@tnt.com

TNT INDIA PVT LTD
Regional Call Centre - South, No. 1/37 F, St. Thomas Mount, Butt Road, Chennai - 600 016
INDIA
www.tnt.com

TNT sure we can

From: TNT Feedback Ref[protected] <[protected]@tnt.com>
To: [protected]@tnt.com
Date: 11/02/2010 11:52 PM
Subject: TNT Feedback - Ref Nr[protected]
title : Mr
first name : Rajesh
last name : Gaikwad
company :
telephone : [protected]
e-mail address : [protected]@gmail.com
country of residence : IN
account number :
consignment number :[protected]
comments : Consignment containing 01nos 250 litres LG make Refrigerator, 01nos Panasonic make Microwave Oven, 01 nos. Vaccum cleaner, 01 nos. Bajaj make Gas stove, 02 nos. modular Sofa cum Bed, 01 nos. modular Dining table, 02 nos. modular wooden chairs and etc. from Dubai booked vide Wanasa Cargo receipt no. 1138 dated 27th Sept, 2010 receivable at Mumbai, India not Received.... Please give the feedback... Rajesh Gaikwad 61/6, Shree Siddhesh Deep CHSL, D Wing, PB Marg (Balaram Street), Near Navjivan Tardeo Bus Depot, Mumbai-400008, Maharashtra, India.