[Resolved]  TradeKing — August 9 2011

On the above mentioned date, the markets have been tanking for a couple of weeks prior. On august 9, the markets turned around, I was very interested in monetoring my investments. I attempted for several hours to log onto my tradeking account. I was unable to log into my account. So I called the toll free number to the Tradeking. several hours I received only a busy signal. when I finally did reach the company I was placed on hold for more than half an hour. A message kept playing over and over telling me that if I had any other business other than to make a trade, to hang up and try later. Well I was not about to hang up, as I tried for hours to get through to their answering machine and on their que. Finally a broker came on. I asked what is going on. He explained they were having problems. Well I missed a good opportunity to get out of some stocks at a profit, because of them at this point in time I do not know if the company is even solvent. or possibly they are a Lehman brothers all over again. Unhappy at trade king.
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Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

Comments

TRADEKING is broken their website go's down often.Do not waist your time the website crashes and shows o balances and you cannot even log into youre acct when this happens.I have been with them for about 15 months my first broker.If youre new, do not use this Company.They have had alot of people leave.I am in that process now, moving to a company who's website actually works i hope.
I have a Tradeking Account for three years. I also have an E-Trade account. Both have occasional problems.
The last two days, I tried to place an order and get the message: zero buying power. I have to call, talk to a broker and the problem is fixed. But it wastes time and often the price changes.
I guess, 98% of the time, Tradeking works fine and E-Trade is up 99.5 % of the time.
When the problem occurs on a high Volume day, phone service might be ultra slow, and therefore it is good to have two accounts, to be able to get timely trades.
Fritzie

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