Travel Port Travel Agency, Kothamangalam, Kerala — No refund after cancellation of ticket

Address: Ernakulam, Kerala

Hi,

My name is Remya G Kartha. I booked a ticket to London Gatwick on 7th of April 2012 with the travel agent Travel Port, Kothamangalam.
However, because of some unforeseen circumstances, I had to cancel the ticket. It is more than a month since I cancelled the ticket but the travel agent has not given me the refund yet.

Name of the agent with whom I am dealing is Pradeep. I have called him many times and everytime I call him, he promises to make the payment next day. But he never does that and keep on postponing the payment. I would have called at least 7-8 times till now.

Address of the travel agent is given below.
G31 Travel Port, G 31, Revenue Tower, Kothamangalam ,Kothamangalam, Kottayam, Kerala ( North ) - 686691

Name and phone number is Pradeep,[protected].

My phone number is [protected].
My e-mail ID is [protected]@yahoo.com.

Could you please help me to sort out this issue?

Thanks and Regards,
Remya G Kartha.