[Resolved] TTK Prestige — Bad customer service by the dealer

pritha_choudhury

from Bengaluru, Karnataka

Jul 12, 2012

Address: Bangalore, Karnataka

We purchased a Prestige non-stick pan with glass lid and induction base on an on-going exchange offer. It was bought from Prestige Smart Kitchen located at Rajmahal Vilas II Stage, New BEL Road, Bangalore on 26.6.12. At the time of purchase, we overlooked the the fact that there was a crack on the top knob on the glass-lid. Although we did not use the lid, but we used only the pan. As the shop is little far from our residence, only after a few days (yesterday), I went with the product and warranty card for an exchange of the lid. At the shop, I was told that the warranty was only for the induction base and the non-stick coating. However, nowhere in the warranty card could they show me that such a statement has been made. Then they started arguing arbitrarily and simply made it clear that my complaint could not be entertained and behaved rudely. In fact, one of the shop employees was in my favour, but he was asked to shut up by his colleagues.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

husenkapasi

from Bhatapara, Chhattisgarh

Nov 29, 2011

Prestige TTK — worst service.

Induction Gas version 4.0 has been given for the service. We have been informed that the circuit board has failed, and the gas will be repaired within a week. Till date, its nearly 20 days its has not been serviced. When called for the status they dont give proper reply and told i[censored] want to go to consumer court you can go. I demanded for the early service til then the phone was cut.

We are bachelors here and are in shear need of the gas as we dont have any spares.
So kindly take the action for such personel who dont have responsibilty.
Hope the action will be take as early as possible. Hope i will get the proper and needful action from your side as the consumer court claimns to give the justice.

Thanking You..

RAJEEV HOTA

from Mumbai, Maharashtra

Aug 13, 2012

I have purchased one gas stove from your dealer G H & SONS TRADING PVT LTD. on dt 12/01/2012. on the same day i made a complain to your dealer that on of the Burner is not working properly but after lapse of eight months he send a man for repairing after my repeated request.B ut the technician came to my house today and after checking told me that next time when he will come he will come with the nozzle and change it.But since last eight months the behaviour of your dealer is not up the mark.for his behaviour the prestige of your company is hamper .so for his behaviour the market share of your company is low in this area

Sarangapani Janardhanam

from Chennai, Tamil Nadu

Sep 28, 2012

The worst service i ever seen is prestige.

I am Sarangapani from Attur, TamilNadu.We bought a electric Induction Stove.It was up and ran for about 10 months well.Because of the performance of it we ha an idea even to buy prestige rice cooker.But now, in this month it has gone repaired 2 times in the past 2 months.We have given for the free service in the prestige Service center.But it is not fixed yet.We are waiting for about 1 month from now.So please take the necessary action plz.I am sorry to say this.we are not comfortable with your service.If this continues, We are pushing towards a condition to move from ur products to some other.So please, take necessary action.I have attached the necessary details for u to verify it.

The serial No as of the Customer Response card is[protected]
Model is: PRESTIGE INDUCTION COOK-TOP PIC 4.0

Please do call me in [protected] and give me the update of the complaint given.
We are not satisfied with ur service

Thanks a bunch in advance.

MuthuM

Dec 11, 2012

I am M.Muthu from Avadi, chennai, Tamil nadu. I bought a prestige mixer last year from bharathi prestige showroom cum service centre, Avadi, chennai-64. It wasnt working properly. we given for service in the showroom and got it repaired already. But problem not resolved still motor is strucking continously. Onceagain we have it for repairing on 04.12.12 vide complaint no. 1898. But there is no response from them, I am really worried about such a bad response/serivce from the showroom. Pls take necessary action.

Thanks in advance