[Resolved]  Tvs Scooty Teenz Electric — Unsatisfied warranty services about average

I have bought this TVS Scooty Teenz Electric (RTO, Bhuj Passing No. GJ 12 AS 3038) before approximatly 4 to 5 months ago. At that time I have been told that it will give 50 to 55 km average in its medium mode. But in 6 to 8 week, subsequently average has been redused. On my second free check up service, I discussed with them about this complain. It seemed a battery problem and I was assured that the problem will be solved after this service. Subsequently no repair work have been done and I realised that no change has been there in my scooty. I also contact them and told them to give necessary warranties and replace my scooty's battery packs. For that I again submit my scooty to them for 2 to 3 days. After that, when I went there to get my scooty, they told that necessary repairing work have been done and my scooty's average problem has been solved. But soon I realise that no change is there in my scooty's average.

Now I just want eighter my scooty's battery packs changed or my whole scooty changed.

Please provide me necessary guidance in this matter. My contact details are as under

Mobile No. : [protected]
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Aug 14, 2020
Complaint marked as Resolved 
 
6 Comments

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I am from Madurai where the TVS is born,

I do own a Electric Teen purchased in Jan 2009 and fed up with the Service and spare problem, I have put the vehicle for rest in my Garage.


I am planning to keep the vehicle for display in front of their showroom at Chandigarh so that other don't face the problem we face.


SAY NO TO TVS
Dear Sir,

We have immense pleasure in introducing ourselves as one of the
prominent caretaker of your ELECTRIC BIKE in case of breakdown any time
anywhere in Delhi/NCRs. As Our company is known by the name of CAROXY
which is ISO 9001:2008 certified company and is available for 24 hours for
its customers in Delhi and NCRs. comprising of Gurgaon, Noida, Greater
Noida, Faridabad, Ghiaziabad.to help them in case of breakdown of their
vehicle at any time any where.

Our Company will ensure that our Mobile van reaches to you for your help
within 20 to 30 minutes maximum time at the cost of 1 rupee per day and
prevent you from stranding on the road with your family members even in
the odd hours and face unnecessary risky situations for no reason. (All
of our Service Engineers are well trained in Electric Bike works, as they
have taken the training from "YO BYKES" engineers)

Our charges are Rs.399/- per vehicle per annum.

We are already tied-up with many Car & Bike manufacturers and showrooms.
We are Collaborate with YO BYKES, AVON Bikes, Accura Electric Bike,
Lectrix Electric Bike, Ultra Electric, we are providing our service with
them and they have mandatory our card with each new "ELECTRIC BIKE". (We
are in touch with BSA Electric Bike also, we hope they will also avail our
service very soon).

The following facilities/services will be made available to you
immediately after becoming the member of our Company.

1. Service within 25-30 minutes of your call.
2. On road (minor) repairs, on free of cost basis, in case if no part is
replaced.
3. Replacement of puncture tyre.
4. Free towing of the vehicle upto 10kms. (at owner's risk) by our
service vans.
5. Map & route guidance on phone.
6. Free Drop facility for the members to the nearest convenient point.
7. Membership Card is valid for one year from the date of subscription.
8. First Aid Kit (free dropping facility up-to the nearest hospital in
case of accident)

Kindly give us some time to discussed with you personally and apprise
you more about the benefits and the service of our Company.

With Regards

Yours

Ms. Ranjit Kaur
General Manager
+91 [protected]/[protected]
Hotline :[protected]
Caroxy Autohelpline Pvt. Ltd.
Website : www.caroxy.com
E-mail : [protected]@caroxy.com, [protected]@caroxy.com
Hello

Sir

I bought a TVS Scooty TeenZ Electric on 20 november 2008 for Rs.30, 360 from Kailash TVS, Kamla Chambers, Akash Ganga, Supela, Bhilai, CG. I was told by the sales representative that there will be no need of changing the batteries of the scooty for at least 2 years and the battery will cost Rs.2000 if required for a change. I was very happy with the performance of the scooty but the happiness did last for only 6 months. The battery is getting discharged very soon and now the average mileage of the scooty is less than 1 Km. I m having a hell lot of hassles with this scooty. I took the scoty to the showroom to fix the problem but mechanics over there are not well trained and they could not solve the problem, they suggested me to replace one of the battery out of four and asking 2500rs for that...however I was told by them it would cost Rs.2000 only at the time of purchase.
I have bought this scooty considering the reputed brand in two wheelers segment but now i got bored from this scooty's performance.My thought of reputed brand of scooty is changing. It seems like I have wasted Rs.30, 360. I would be very grateful if you can take necessary action regarding the same.
Whether this scooty can be changed in petrol version if yes then how much cost will come since i don't want to purchase any other scooty of any other brand than tvs.
Thank you.
Hello

Sir

I bought a TVS Scooty TeenZ Electric on25 july 2008 for Rs.30, 000 from maheshawari t v s santoshi nagar keshavpura kota rajasthan, I was told by the sales representative that there will be no need of changing the batteries of the scooty for at least 2 years or 20000 km and the battery will cost Rs.2000 if required for a change. I was very happy with the performance of the scooty but the happiness did last for only 6 months. The battery is getting discharged very soon and now the average mileage of the scooty is less than 1 Km. I m having a hell lot of hassles with this scooty. I took the scoty to the showroom to fix the problem but mechanics over there are not well trained and they could not solve the problem, they suggested me to replace all of the battery out of four and asking 9000 rs for that...however I was told by them it would cost Rs.2000 only at the time of purchase.
I have bought this scooty considering the reputed brand in two wheelers segment but now i got bored from this scooty's performance.My thought of reputed brand of scooty is changing. It seems like I have wasted Rs.30, 000I would be very grateful if you can take necessary action regarding the same.
Whether this scooty can be changed in petrol version if yes then how much cost will come since i don't want to purchase any other scooty of any other brand than tvs.
I am planning to keep the vehicle for display in front of their showroom at kota so that other don't face the problem we face.Thank you.

TVS Electric (Teenz) — Breaking and Battery problem

Dear sirs,
I purchased a TVS Electric (teenz) in the month of Oct 09 from Abhishek motors Chhindwara.The vehicle was Ok upto 7 months and was giving a milage of 30-35 km in overnight charge.In aug 10 when I was going with my 9 year old son its break suddenly jammed ,we both fell down and got sever hurts.The agency person took the vehicle from the accident place took Rs.85 and repaired it.The same problem occured on12 sept and I took the vehicle to the show room.they called me on phone that break plate is broken and needs to be changed they took Rs 340/ for replacement.On 26 sept 10 I again took the Vehicle to the agency due to same problem and with heavy noise and also complaint that the vehicle is now giving a milage of 8 to 10 km in overnight charge.The company kept the vehicle for a day called me in the evening and said that break plate was broken and break shoes were also replaced.They only took the cost of break shoes as the plate was replaced one week ago,they also told me that Batteries and Charger also are OK,we have tightened the batteries connection and is now Ok.
The vehicle is standing as a showpeace in my house as it will not reach to Abhishek motors in single charge which is about 8 kms from my house.
I thick the batteries are exhausted in just 9 months and the agency person do not want to tell me.
I purchased this vehicle as TVS being a reputed company leaving Yo bike and Hero electric.I think I was wrong.
Will the TVS motors will be able to repair my vehicle or it will stand as a show peace in my house.
Kindiy issue necessary instructions to Abhishek motors Chhindwara.




Namrata saksena
Chhindwara
[protected]
Dear sir

I purchase a TVS Scooty teenZ from sarala Motors Salipur cuttack Odisha on mar 2012. After one month We found fuel leakage from fuel tank & smoke release from silencer. we complained at dealer but till now we can't solve our problem.

Santosh behera
salipur cuttack

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