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Union Bank Of India — Misguide and Abusive behaviour

Address:Bhopal, Madhya Pradesh

This is Arera Colony Branch o[censored]nion Bank of India.
I lost my ATM Pin and went for request to the bank but I was misguided by the staff. Then again I was been to the bank for understanding the correct procedure and system, but was not supported or guided instead of that the female staff of the branch abuse me and commented insulting statement on me. I think this not the way a bank should treat their customer. Why should we tolerate this arrogance and attitude of these young ladies(Bank staff)?
A bank is no more a temple and bankers are no more almighty God, to whom we should bow down.
I am a working lady and could not visit the branch again and again inspite no support or guidance.
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Comments

Dear Madam

We regret the difficulties faced by you

We have a 24x7 Call Centre. The Toll free number is[protected]. If you are unable to access this number for any reason, please try[protected].

After identification procedures they will arrange for issue of the new ATM pin, which will be delivered after 4 working days at the Branch [where the ATM card was issued]. Please telephone the branch on[protected] or 750 to confirm before your visit.

In case you have a grievance which cannot be resolved by the Call Centre, please post it in the Bank’s official Website under the link Grievances Online. A mechanism is in place to attend to such grievances

Customer Service Team
Union Bank of India
Reply
Dear Madam

An additional point

In case your PIN is not lost/forgotten but only blocked after 3 attempts, you need only wait for the next day, when the block will be released

Customer Service Team
Union Bank of Inida
Reply
A new ATM card has been issued to the customer immediately.

Customer Service Team
Union Bank of India
Reply

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