[Resolved]  Union Bank Of India — Fraud Done by UBI

Address: Central Delhi, Delhi

I have taken a 15-year home loan from UBI. The current interest rate being charged by the bank is as per BPLR. On April 30, the bank sent me a letter stating that due to some technical error the interest rate charges since last 4 years was wrong, which the branch has rectified subsequently. This thing neither intimated to me by bank in advance. They informed me, after debiting an amount of 1.80 Lac in my loan account. I raised my complaint to the bank immediately but nothing happened so far.
Is the bank justified in doing so?
Kindly guide how to take it furthur ?

I would like to raise certain points here, which if get responded clearly states that who is guilty on this & whose intention is to cheat / make fraud :

Why the cheat/ fraud not get checked within last 4 years ?

How come this fraud get unaudited ?

What benefits he Deputy Manager (Mr. H K GOGIA) was getting through this ?

Why I was not communicated that there is a fraud found in your loan account immediately ?

How come the amount was solely dedited to the loan account, without customer consent ?

Without customer consent/ without informing customer doing any credit/ debit in customer account comes under which Practise/ Code. Kindly share that.

What analysis/ steps AGM (Mr. Anil Mittal) have taken to resolve this fraud/ cheat ?

What steps AGM (Mr. Mittal) have taken to ensure that such frauds/ cheat will be avoided in future ?

On what basis, AGM (Mr. Mittal) you can penalise a customer for the fraud / cheat done by you own staff ? This is a legal offence.

Since Apr 29, in reply to my complaint against the fraud/ cheat I responded to you on Apr 30 but after that till date no communication. Kindly share the complete process of yours/ UBI to solve a greivance.

Have you refer my case to Regional Office UBI (Gole Market). If yes, what's their view on this. How many days RO take to respond to Branch's query ?