| Address: Ghaziabad, Uttar Pradesh |
Sir/Madam
I KANCHAN PRIYAMVADA having an account with Union Bank of India, Indirapuram branch, Ghaziabad, bearing account no-[protected]
I have given complaint on toll free no.[protected] on 17 Dec 2010 and various times regarding a debit of Rs 500/- (Rs200/- and Rs/-300) while paying bill to RELIANCE INFOTECH (ePAY/To:RELIANCE INFOTECH/2994025/bill).
They did not receive the amount but both the times the amount got debited through my account i.e. Rs 300/- and Rs200/- on 17th Dec2010
The customer executive gave me the complaint reference no.802363 and 802366 on 31 Jan 2011 and assured within 2 working days this issue will get resolved. But nothing happened, again i gave complaint & the executive forwarded it & told me to wait for 2 working days.
But after 30 working days it was not resolved, so on 30 Mar 2011 i again gave a complaint that time also Ms. Triza (customer executive) told me to wait for next 2 working days and the same thing happened.
Around 10-15 times i called [protected] but there were no response. Every time the executives told me that there are some limitations and nothing is in their hand. They can only forward the complaint and
when i asked what’s the problem & how much time this will take? They told that they don’t know & can’t assure and even they did not provide me any alternate number.
If my issue is not resolved within 3-4 days then my next mail will go to consumer forum and RBI, because now it’s more than enough.
Its only because i had faith in your bank that’s why i had my account here, but after such a bad response i am losing my faith now. So plz help me n resolve my issue ASAP.
Thanks & regards
KANCHAN PRIYAMVADA Was this information helpful? | 
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