[Resolved]  Union Bank Of India — Transaction declined but shows as amount withdrawn and rude customer service

Address: Rangareddy, Andhra Pradesh

I have a salary account with UBI and I had approximately Rs. 12700 in the account. On March 3rd, 2010, I went to Tirumalgiri and tried to withdraw Rs. 5000/- from State Bank of Hyderabad ATM but the transaction was declined. Then I went to State Bank of India and could withdraw Rs. 5000/- from this ATM. Later, when I checked my balance it showed Rs. 3000/- instead of Rs. 8000. I went to Saifabad branch and filed a written complaint on March 4th. They asked me to wait for a week. I went to the branch again and I was informed to contact the customer service. On 12th March, I called the customer service and filed a complaint (Complaint# SRN 361105). They asked me to wait for 12 business days. I contacted the customer service again on March 27th and they asked me to contact the branch. I called 15 times today I am getting a run around here. Every time i call them, reps place my call on hold for almost 15 minutes. One rep named Sunitha was very rude to me. She did not allow me to speak to a supervisor and said that supervisor does not want the call to be transferred and was very unprofessional. When I said that I will file a complaint, she literally said, " Do what ever you want", . I told her that I will not disconnect the call until I get a chance to speak to a supervisor, she said, "Okay. Then I will disconnect the call", and disconnected the call immediately. This is totally unacceptable. I have been a customer to this bank since three years and is this the kind of customer service they offer me? I no longer wish to continue to be a customer to this bank. I just want my money of Rs 5000/- and the lady who spoke to me very rudely should be punished. This kind of service is not acceptable...Hope who ever sees this complaint is well educated, professional and understands my problem. I was harassed by the customer service. Please resolve my issue.