[Resolved]  Union Bank Of India — Complaint against Union Bank

Address: Uttar Pradesh

I have an A/c in Union Bank of India, Mathura Cantt branch. On dated 16th July 2010 I goes to Union Bank ATM for withdrawal Rs.15000/- Then the message displayed "Your Transaction is being processed" but money does not comes out and the amount had been debited from my A/c. Very next day I complain to the Bank officers in written they told me that the money will be credited in your A/c within 72 hrs. but after 4-5 days it doesn't credit. I again visit to the bank regarding the complaint, any bank officer does not give me the satisfactory answer. I search for Union Bank web site I found that the money will be credit in this condition within 12 day as per RBI Guideline and after 12 days if bank delayed Rs.100/- per day is penalty for Bank without any written complaint.

after 18-20 days I goes to the bank and ask for the money they credit my A/c with Rs.15000/- . Then I ask for penalty from bank with that FAQ's printout , they rudely answer " Jahan se Printout Liya Hai wahi se Apna penalty wasool kar lo"

Now I want to know where I have to complain o[censored]nion Bank. Please help me out.

With Regards
Vikas Kulshrestha
+91-[protected]