[Resolved]  Vijaya Bank — Repayment of money for undelivered debit card swap

Address: Nanded, Maharashtra

My father is a Vinjaya bank Customer for a long period now and this bank had recently (1-2 years back) started the debit card/ATM service. On 26th Nov my family was in Mumbai and my father swiped his card for Hotel payment. But, due to some reasons that did not work and hotel manager did not get that amount. We immediately called Vijaya bank and they told to lodge a complaint for it.

We came back to my native and lodged a complaint in branch (even the branch manager was not aware of the procedure to do that) but the branch manager was not so supportive and on stand that the amount has been debited from my father's account and payment has been done. I tried calling customer care of Vijaya bank and they were even rude and told me to contact in branch (Even he was not aware of the procedure).

Now this is the second week and we did not get our money back yet. My father is visiting bank every alternate day but he did not get any positive response on it.

Can anyone help me with this?

Thank you.