Vodafone India Complaints & Reviews

Hi I have registered for DND service with Vodafone and confirmed with customer service several times that Do Not Disturb service is active. Despite DND being active I keep getting too many unwanted spam SMS everyday from spam numbers.
Every time I call Vodafone complaint department and they give different suggestions to block these and none of these seem to be working.
1) Send sms to COMP <number> DD/MM/YY TIME - to 1909 --> Doesnt work.
2) Send complaint to 198 --> Doesnt work
3) Call customer service then they take a complaint manually and then hopefully that particular sms is blocked and then another spams start.

Vodafone expects customers to keep calling them and tell them daily of such spam senders?

What is the meaning of activating DND then?

Where in first place do these SPAM senders get Customer Mobile Information?

I hope this complaint is acted upon by Vodafone.

Hi I'm Sagar Bhatt here, I'm using vodafone prepaid number [protected] since last 7 years. My average use is around 500 rs/month. Yesterday I approach to customer care for reduce call rate he denied & said there is no scheme available for you & while my room mate his use is lower than me still he got good scheme of reduce call rate, he is also getting full talktime offer. I have not got such kind of offer so I gently ask to on what basis they are giving offers to customer but he denied to answer that question. I asked to transfer my call to his supervisor but he denied & cut down the my phone. This is not first time but before this I also marked that vodafone customer care representatives are not behaving in proper manner with customers. They should know this: If we don’t take care of our customers, someone else will...

Sir
I am Arun ,my prepaid mobile no is([protected]),I got a message form vodafone please submit your documents as soon as possible to avoid disconnection of your service.next day itself they deactivate my outgoing calls,Then I submit my proof and my details in vodafone office(100 ft road,Indhranagar) at 3-8-11.They told that it will be activate within 48 hours,but till now they did not activate it(6-8-11)......so i want them to activate my outgoing calls today itself.............

Given my request for activation of 3G service first on 3/8/11,it was not activated,so I went again on 4/8/11,that time I was told the request would b activated in next 24 hours,so after 24 hours I called call centre,I was told ur request went in a error box,so request again taken by Vodafone keeping me on line almost for 45minutes.I don't know when it would b activated.Pl help me.

i have been in service of advance rental from 2-3 YEARS ..AND THIS TIME ALSO I CALLED CUSTOMER CARE FOR THE SAME..AND THEY ADDRESSED ME THAT IT WILL BE DONE...BUT NOW I GET THE BILL AND ITS NOT DONE...I MAILED AND TALKED TO CUSTOMER CARE...BUT THEY DONT GIVE ME ANY RESPONSE..
I have vodafone no. from past 10 years and still they fail to provide me services.
ITS PATHETIC

Vodafone Gallery situated at Hypercity Malad west is a place where you have to take ONE FULL DAY leave to speak to a person and get your issue resolved. Customer is the last priority there. There are around 5 counter where you can speak to servicing agents, however in 90% cases there are only Two on their seats and all other are just roaming around here and there on the pretext that they are handling different department.

More than 4 times, I have spend more than one and half hours for speaking to the serving person. My number was 54 and the ongoing number was 49...only 5 numbers to go...however I had to spend around 1 and half hour to speak to the person that too after raising voice over the counters.

Someone please help the get the team to order ot service the clients more promptly and put a manager in place who is responsible for the operations.

i took a sim fro vodafone on[protected]. i have already submitted the all required documents. why from my sim all local,std &isd calls barred. my mobile no.is[protected]
pls reply me as early as possible.
thanking you
jaysingh...

Dear Vodafone / Friends

Please note that i ( Jagdish Chander ) have a Vodafone no. [protected] i was purchase it in 2010 and using normal calls , but from last 03 months ( as per Customer Care of Vodafone ) Rs. 5 is deducting from my balance regularly for the scheme of International Cricket alert , but i was not aware of it because i am regularly making calls of Rs. 30-50 , and when i was talk with Customer care they inform me that this is activated from 28 April 2011 and activated by the promotional call by Vodafone and after pressing a button it was activated , but please note it was not activated by me , as per rule of TRAI if any Telecom Company Activate any Value Added service they have to receive the confirmation from the client by SMS , Call , Written Letter , but i had not send this like of applications , when i call to Vodafone to make this complaint they ask they can't make this type of complaint .

I am requesting to Vodafone please make the eye on it and refund my deduct amount around Rs. 300-450 ,

Regards

Jagdish
Call [protected]

Nowadays Vodafone is sending out alerts after an outgoing call is ended, informing subscriber to avail 3 days unlimited internet on phone via Rs. 21 recharge by dialing *444*21# to which I had subscribed 36 hours back. Accordingly, the subscription amount was deducted from my existing prepaid balance and I also received confirmation via SMS that my package is active.

But, even after 36 hours of confirmation SMS, I am being charged for data usage. I have dialed customer care and asked them about my problem; a lady kept me on hold for about 5 minutes and then informed me that my package is indeed active and that no deduction will be done from the end of that call.

Surprisingly, even after 1 hour of hanging up, I am still being charged for every kilobyte of data consumption. I ran into minus balance and had to quickly recharge so that my outgoing calls don't get hurt! So its clear to me that something had gone wrong and my package never activated.

I also intend to subscribe to 3G by recharging via Vodafone official website recharge system; when I asked customer care whether my package will be activated if I simply recharge with the desired voucher, the lady used a language "it SHOULD be activated" - means what? Isn't she also sure whether it will or will not? This is pretty much confusing.

I am least bothered about Rs. 21 and my prime concern is if this is happening at Vodafone then there's no surety of subscribing via such methods anymore! It means, I have to visit local Vodafone store/mini-store for every VAS in future! That's ridiculous indeed and I do not expect this from Vodafone.

I think vodafone company has gone bankrupt.
1.-I calling to one call friends and others but his show balance two times, first just second before then u end the call, and second balance show then u press complitely call end butten.
2.- some day u suddenly socked when u saw Ur mobile show Ur balance msg--last call/sms Rs.-1.5 less Ur balance.
I complaint vodafone costumer care but not give answer of my Q.

dear

I am not getting internet working on my mobile. error is packet data not available.

i have recently changed my post paid connection to prepaid . got 3 recharges on 29 july one for 60 paise per minute scheme 34 rs if i remember correctly, (transaction id rj[protected] account has been refilled successfully by inr .21, prepaid account balance 19.5 sms received from 140), 127 rs for internet (transaction id rj[protected] account has been refilled successfully by inr 1.92 ,prepaid account balance 19.5 sms received from 191),500 rs for talktime ( transaction id is rj[protected] account has been refilled successfully by inr 500, prepaid account balance is rs 519.5).

since i am using internet for first time i talked on your customer helpline from another vodafone no for 30 minutes but the executive was not able to sort it out. I am using a nokia e63 mobile.he asked me to send sms ACT VL to 144 which i did and got a reply service to this no is already active.
sms MYCAP to 111 got reply from vodafone we have received your request well respond to you shortly. win 10 lakhs...

later i was told after recharge it takes 4 hrs for service to become active. it did not. i got internet , gprs and mms settings from service provider and 52586 which we saved on the mobile. further received message from vodafone as on 29/07/2011 13.30.12 you have 3145728 kb left in your internet pack and it will expire on 28/08/2011 13.04.33.

i have talked on 111 many times tried taking their help. visited your vodafone store at banipark couple of times but still internet is not active.
the store people have sent sms www to 52586 and VI to 52586 .

I have been harassesd and humiliated at your crystal mall and other stores last one month since i have requested for prepaid. Only your store manager Chitra Godhwani is a class apart and she took charge when all of you people are trying to beat around the bush.
She has tried to help me the best possible and yesterday someone called from your service centre.

But my internet is still not working.When i have asked some of your executives whether my 127rs recharge has been done or not they know to sms MYCAP to 111 and you do not send a proper reply so they have no idea.
when i ask them if they can find it on their system initially they were telling it gets updated in 24 hrs now they say 111 only. there is no way to understand if the shopkeeper has duped regarding recharge.

People at your stores especially crystal mall are champions of no service. Looks like only thing they have learnt is how to make the walkin customer walkout and not bother them. Hi Fi things like computer tickets wont help when your systems are not working many times in a month. Your so called executives keep on loitering around and customers keep on waiting with the ticket .
These untrained people have no idea about the technicalities and are ill equipped to deal with customer problems. definitely they must be feeling stuck at the job .
Some other immediate one liners I received from your executives
1 go to another store we do not have the technical executive at this store
2 we need to talk to head office and today is sunday, our store is open but we are not functional.
3 instead of telephone as it is taking more than 30 minutes and you do not look well versed to do the job can there be some other way like walking to your store. No reply.
4 when you call 111 it is a complicated voice system and they will ask you to call at [protected] using some other mobile.
5your instrument is faulty.
6 show me the proof which recharge you have done
7 i need to send mail to someone if your recharge was successful and then no contact

your postpaid customer service is not to the mark prepaid seems like hell.website of a technology company is very bad. It is a embarrassing situation to spend so much time talking / visiting your stores so many times and wasting yourself on no service creating scenes hoping someone will come and resolve your problem.

Hopefully you will be able to help me start the internet or i need to take my no to some other service provider through no portability.
also if i do so what will happen regarding my recharge amounts.And be assured i will complain to the best possible whether it is consumer court/TRAI/RTI as i am in mood to leave things this way.

Bright thing is scope for improvement is good.
Be happy always
regards
ashish khandelwal
[protected]

Today around 09:15 (3rd Aug 2011) I got a missed call from [protected]. I dialed back to see who it was. someone spoke to me. Also he gave me one more number asked to contact this person urgently.
I dialed other number as well [protected]. Later after searching on internet I got to know that number is from Pakistan. I am concerned that how my number is known to these people.

Please look into this and let me know on Shrikant.[protected]@gmail.com

Thanks & Regards,
Shrikant Lohiya

Wrong Billing.

We had purchased thru MAS CALL NET -OKHLA --A fraud agent of Vodafone. who calls people on the phone and convince them to buy SIM cards for them , with a no. of their choice which would be activated in 24hrs.
We purchased one sim no.[protected] thru this fraud agent Mas callnoet India Pvt Ltd. vide their receipt no. 12202 and paid cash to them for rs.250/- for Vodafone 199 saver plan , Their person came to our residence and insisted on cash rather than cheque. and promised us the no. of choice [protected] which would be activated soon.
We have lodged several complaints to them on their no. 61105567 and mailed to VODAFONE also , but of no use.
Vodafone customer service replies on phone that agents say many things to sell DEAD SIM cards and duping thousands of consumer daily by collecting rs.250/-- each which we pay thinking to be asmall amount and getting good service.. Their is a definite nexus between some guys at VODAFONE and MAS call net where in they are selling SELLING DEAED SIM CARDS without any activation.
a serious action has to be takem aginst them and a criminal complaint would be filed agianst MAS call net with vodafone a party to it .
So pl. be aware of these UNWANTED calls which seem lucrative but are TOTAL FRAUD

Dear Sir,
This is regarding the activaion of my number i purchased a vodafone prepaid number
that is [protected] from the dealer in ghaziabad Gandhi nagar on 20.07.2011.
But my number is still not activated with outgoing calls i cannot make outgoing calls.
on 20.07.2011 i also submitted all the documents and still the dealer is misguiding me
from last 10 days.

I kindly request you to please activate my number as its not your kind of service,
or else i have to reach thr higher authorities.
Take is as an urgency as its very important for my number to be activated by
all the services.
i have also recharged this number with 610 rs.which is also going in waste otherwise
my money should be returned.
the documents were in the name of Shalabh Garg from gandhi nagar ,ghaziabad
.
Thanking You,

My Name Is Akash Bhatera.I am a 70 year old citizen.Recently vodafone has been charging me illegaly and deducted Around Rs 50 from my Balance. when i call them they say that ur balance will be restored.I Complained around 7 days ago when they said and till date i haven't recieved anything in my balance.i have also complained previously in Comsumer complaints but none action has taken place .Please Help Me As Soon as Possible.

My No:-0-[protected]
Email:[protected]@gmail.com

Hi,

What is the problem with Vodafone, im not able to connect to Customer care, also not able to make any outgoing calls and SMS, only incoming is coming and the same problem is being faced by my friends to. Is this the Service vodafone will provide us and this is happening since yesterday. Why Vodafone people are not resolving the issue. I guess i have to change my network, also i would say that Vodafone will loose a very valuable customer..

Thanks,
Nishant

I am Pinkesh Shah from Mumbai. My VODAFONE No: [protected].

Firstly I would like to inform you that I have been using this connection since last 8 years, and calculating at an average billing amount of Rs. 500 per month, have paid you approx. Rs. 50000 towards my Vodafone Bills without any delay or default ever.

Now, coming to the problem, My vodafone bill dated 4th July, 2011 (Bill No. [protected]) shows messaging charges of Rs. 703. The itemized bill shows that there are 856 messages Local + National + International) charged on my account.

Out of all these messages, 499 Local messages, 38 National messages, and 2 International messages are showing as been sent on 6th June, 2011 between morning 7 a.m. and 8 a.m. Which is definitely due to some technical error, as I am sure that I have not sent any of these. The amount of these messages wrongly charged to me comes to Rs. 566, which should be immediately credited.

Also, I had activated your Rs. 35 SMS Pack, which covers 350 SMS. The same has been activated on 9th July, but the bill is showing only 50 SMS uncharged, and rest all SMS have been charged.

So totally, I am entitled to a credit of Rs. 566+300= 866.

I have visited your Vodafone Store three times regarding the same issue, called up the 198 helpline a number of times, even sent a detailed mail to your customer service team, and have received only one feedback saying that "OUR SYSTEM IS SHOWING THAT YOU HAVE SENT THOSE MESSAGES. I CAN NOT HELP YOU FURTHER IN THIS MATTER. PLZ VISIT THE STORE OR CALL THE HELPLINE"

If that was the case, then why did you call me back? to say that I've made a false complaint? Why would I complaint if I have sent those messages?

Your recovery guys are calling thrice a day for reminding me to pay up the bill....but your customer service team is not bothered to settle this issue at all....You have to decide who is more important for you..your computer system or your customer???

I am a respectable businessman and not some college going punk kid. Since I can't afford to have my phone disconnected, I might pay up the bill as well, but rest assured, I am not going to leave this matter unresolved, and would be compelled to take this matter ho higher levels if your indifference remains the same. Legal advise is not ruled out as well. Nobody can take my money away with a THANK YOU SMILE.

My mobile no is [protected].
Earlier I was getting my post paid bill to my home address as below.
F 301, Srinandnagar 2
Vejalpur
Ahmedabad 380051.
I shifted from this address to the following address since March 2011.
I have already informed thro mail and also to customer care over phone.
But till this day my request has not been heard.
I have not been recieving my postpaid bill to the present address below.
192/1, Suryanarayan Society
Sector 25, Gandhi nagar gujarat 382025.
Once again I am requesting to send the bill to this Gandhinagar address and oblige.
Regards
R.kannan
[protected]
My mail Id [protected]@rediffmail.com

Hi,
I am a Vodafone loyalist who is very frustrated by the fact that Vodafone delights are no very delightful. On 31st July I had activated the Rs.109 bonus plan which gives me 450 minutes on Vodafone local numbers. I had made calls from New Panvel on Vodafone numbers, so I am sure this plan was activated. I called up on same Vodafone number twice. The first time the talktime was not deducted as promised but the second call costed me Rs.11 for calling same number from the same location.
Customer Care executive tells me I was shifted to Maharashtra circle from Mumbai circle. I mean, how am I supposed to know this has happened? Between 2 calls from the same location, same room in fact, you change the circles from Mumbai to Maharashtra? I called 4 times for the same query and repeated my grievance that many times. You think we have no work to do? Secondly, on the third call, they agreed that the I was charged unnecessarily and asked to send FIVE on 111 and I got details of my last 5 transactions. It was thus proven that the deduction was unnecessary. Then again they deny the same.
Vodafone, if you think, customer are some lame people who are illiterate and dumb, then YOU ARE WRONG! I think I have tried all the ways to reach you on a basic level.
I want my money back.. Legally and done quickly. Do something about it!! And yes my request number is[protected]..