[Resolved]  Vodafone — Activation of caller tune without my permission

I am a student of BITS Pilani & my mobile no. is [protected] & they have downloaded caller tune on my phone & even deduce rs. 60 from my balance account against it the same thing happened with few of my friends also i have regd. acomplaint on customer care 4 days before numbered[protected] and they are still not responding to it.So kindly help me in this matter & please get me the money deduced back as it is very i8nconvenient for me. Thanking you
Mohit Lohani
Room no.405, Ram Bhawan,
BITS, PIlani,
Rajasthan-333031
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Dec 3, 2016
Complaint marked as Resolved 
Verified Support
Aug 21, 2012
Vodafone India Customer Care's response
Hello Mohit,

We called you but there was no response. Please share a convenient time between 9AM and 6PM from Monday to Saturday so that we can assist you.

Regards,
Vodafone Customer Care, Maharashtra & Goa (except Mumbai).
 
66 Comments

Comments

hello,

i am a regular customer of voda phone from last 1 year.i am using a plan of 444.i am complaining to customer care every month about my bill. it always come more than my usage. i never do sms and it gives the bill of my std and local sms. my very important concern is that today i wanted to check how the bill get generated. i spoke to 2 min to a local network. and my bill got increased by Rs 12.i spoke to Custmer Care. bt they simply said thet they will not be able to help me as it is unbilled amount. advised me to check the bill after 1 mnt. is it possible for me to keep the record of every call to track my bill. i am very upset. and i am also not sure whether you will be able to help me.because the supervisor also is not helpful.i would request you if you could help me in this concern. i am very unhappy with the service and the customer care .

i would really appreciate if you could resolve my problem ASAP.

thankk you.
hello,

i am a regular customer of voda phone from last 1 year. number is [protected] and is the name of P.R kumar.i am using a plan of 444.i am complaining to customer care every month about my bill. it always come more than my usage. i never do sms and it gives the bill of my std and local sms. my very important concern is that today i wanted to check how the bill get generated. i spoke to 2 min to a local network. and my bill got increased by Rs 12.i spoke to Custmer Care. bt they simply said thet they will not be able to help me as it is unbilled amount. advised me to check the bill after 1 mnt. is it possible for me to keep the record of every call to track my bill. i am very upset. and i am also not sure whether you will be able to help me.because the supervisor also is not helpful.i would request you if you could help me in this concern. i am very unhappy with the service and the customer care .

i would really appreciate if you could resolve my problem ASAP.

thankk you.
Vodaphone activated a silly caller tune on my prepaid connection no. [protected] and deducted Rs.35/- from my balance. I have been complaint several times on customer care but attender says, caller tune has activated, because I wish to activate. This is not the way exploit the consumer so cheaply.

Rest I have been receving their ad call 5 to 6 time within a day. I think customer grievance are not being seriously entertaining by VODAPHONES.

Now I wish to get rid of that silly caller tune / ad calls / ad SMS without sparing my money & time and credit my balance with deducted amount.
hello i wan hello tune some 1 lady says hello so many times so plz tell me the procedure
I am holding vodaphone connection since last four years. My vodaphone no is [protected]. I am facing the problem of poor singnals since last 40 days. Previously I found not such problem of signal at my home. I have lounched the complaint vide no.
[protected] on 3rd Septmber08.While asking the action, It was replied by Mr. gaurav, Custmer care executive on 19th Sept. that It will be not solve recently. If you want you may return the sim back.
Now a days in this compititive market, rather improving the service network, company is replying to give back the sim card.
Iam unhappy with the service of the company and custmer care.

B.B.sadhu
VODAPHONE IS CHARGING ME Rs.6, 500 COZ SOMEONE ELSE DID NOT PAY !!!

I got a vodaphone connection # [protected] in '07 and used it just for a month. After that i had submitted a letter asking them to disconnect, which they did not. Interestingly i did not get any bills after this but, i was in for a big surprise !. Vodaphone customer CARE executives started calling and harassing me on my other vodaphone number saying that my phone number [protected] is under use in Karnataka(while the SIM card is with me in Delhi) and deducted Rs.6, 500 from my other phone as well as disconnected it. Is this the kind of business ethics that an MNC operates with???? Shame on your company .
During long journey its helpful wheather I know which place I reach in my Vodaphone [protected], but it not working in my Nokia 2630
I have a postpaid mobile no[protected] and i have requested to make it prepaid since last one week, i have been issued prepaid
SIM also but it is not functional inspite of repeated requests please look in to the matter.
Dear Sir

URGENT

hello i want hello tune some 1 lady says hello, hellos so many times and finally she says kuska bolo and hutch song will continue. So Please can you tell me the CT Code. IT requires very urgently

V.Dhanasekaran
Hello
i am a regular customer of voda phone from last 9 Month. number is [protected] and is the name of Vijendra Singh.i am using a plan of 399.My cell lost for Yesterday .so plz give the call detail for 9PM(29/10/08) to 9 AM(30/10/08).
Dear sir.
i have use ur conction no [protected].i recived one call o[censored]r sales executive he told me to conect ur no prepaid to postpaid only one fifty per month rental so i, give to ur executive two fifity rs. cash and after one days again i recived one call for ur verfication departement he told me one fifty rent +service carge and +caller id charges. so i told him i am not convert my conection prepaid to postpaid he says he return my two fifity rs in just 24 hours but i am not recived my amount
plz help me

Vodafone — without permission download of caller tune

Last month Voda phone in formed me that I have successfully download caller tune and Rs 30/= per monthy will be charged for that.I immediately contacted customer care and asked them how they download caller tune for me with my permission.? The customer care people assured me that they will look in to the matter and nothing will be charged in the bill.But I found that Rs 30/- have been charged for download for this month bill.I strong condemn this activity of vodaphone.I will switch over to other service provider if my grievance is not redressed.
Dr Surajit Ghosh
[protected]
I am Research Scholar at CEERI, Pilani and my cell no. is [protected]. I just missed call to one of my friend ([protected]) who have caller tone, i get back a massage from 56789 that i have activated same caller tone on my cell and deduce rs 45 from my account. This is totally unfair to me. So kindly help me in this matter & please get me the money deduced back. Thanking you
Dear Sir,
I want to block following no - [protected], I don't want any sms or call from this no

My no is [protected].

Please do needful.
i m not getting to cal ur cc no.that is 111, i dont know why this problem is occuring n also my bal is been deducted, plz help me in some way.
Dear Res Sir/Madam,

Good morning,

I hv facing lot's of problem from VODAFONE.My moblie no is [protected].I had recharge with Rs 35 Benefit-:350 Local SMS free otherwise deduct the amt from my prepaid A/C.We want all my deduct amt..

Pls check my last five transaction -:
1) JAN 27 23:01 NO-: [protected] RS.1 LOCAL SMS KURLA
2) JAN 27 23:01 NO-: [protected] RS.1 LOCAL SMS KURLA
3) JAN 27 22:01 NO-: [protected] RS.1 LOCAL SMS POWAI
4) JAN 27 22:01 NO-: [protected] RS.1 LOCAL SMS KURLA
5) JAN 27 17:01 NO-: [protected] RS.1 LOCAL SMS VASAI


Pls resolve these problem ASAP...

Regards/Prathamesh

Vodafone — Activation of caller tune without my permisssion

On 28.01.2009 a caller tune was activated without my permission and Rs. 45/- was deducted from my balance. I sent SMS to delete and refund the deduction. I contacted the customer care service. The person receiving my call replied that this was done due to their mistake, the caller tune has been deleted but the balance cannot be refunded. What is this?
[protected] gprs not activate
please tell me message pakage provided by vodaphone
Hi,
Vodaphone caller tune is not listen so i can not choose the song...
pls help me

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